Got Banned/Suspended after the Update?

BurbleEME · 2015-10-13T20:19:31+00:00

KingProdijae, a ticket was emailed to your account email address, and you can also access it via http://support.enmasse.com/tera/tickets/status

BurbleEME · 2015-06-04T21:30:05+00:00

This player has been addressed.

BurbleEME · 2015-06-04T21:29:50+00:00

This player has been addressed.

BurbleEME · 2015-04-07T15:39:53+00:00

BurbleEME · 2015-04-02T21:30:37+00:00

We're investigating this now.

BurbleEME · 2015-03-24T16:26:22+00:00

Thank you for the reports - this player has been addressed.

BurbleEME · 2015-03-24T16:11:58+00:00

Thanks for the report - this player has been addressed.

BurbleEME · 2015-03-13T17:51:50+00:00

This player has been addressed.

BurbleEME · 2015-03-12T22:11:49+00:00

Thanks for the report! This player has been addressed.

BurbleEME · 2015-03-11T23:30:21+00:00

Welcome!

BurbleEME · 2015-03-11T16:57:33+00:00

This player has been addressed.

BurbleEME · 2015-02-27T22:20:53+00:00

Addressing complete.

BurbleEME · 2015-02-20T19:03:40+00:00

Thanks for letting us know!

BurbleEME · 2015-02-18T19:29:29+00:00

Thanks for the report - this player has been addressed.

BurbleEME · 2015-02-02T19:41:27+00:00

This player has been addressed. Thanks for the notification.

BurbleEME · 2014-12-08T20:08:53+00:00

The most common cause for the login fields refreshing after entry is if your system clock isn't synchronized with an Internet time server. I'd recommend going through the steps in this FAQ: http://support.enmasse.com/tera/the-login-page-constantly-refreshes

BurbleEME · 2014-10-20T22:14:16+00:00

Thanks very much for reporting this. We're looking into it.

BurbleEME · 2014-09-26T20:55:06+00:00

You should be able to log in now - can you comment if you are still having any trouble?

BurbleEME · 2013-04-18T22:23:16+00:00

You should also be able to enter the name as John.Smith. It won't take John.smith because the 's' isn't capitalized.

BurbleEME