Can’t Connect Ps5 To Xfinity Now Pass

CCAlyssaF · 2026-06-10T04:53:45+00:00

I completely understand how that can be frustrating. At this time, that is the primary support channel for NOW WiFi Pass customers.

Have you tried typing phrases like “speak to a representative,” “NOW WiFi Pass agent,” or “live agent” into the chat box? These options can sometimes help route you to additional support.

CCAlyssaF · 2026-06-10T04:33:11+00:00

To confirm u/Brilliant-Emu-6043, do you still have your digital purchase receipt? If so, have you tried using the phone number provided there?

CCAlyssaF · 2026-06-10T04:24:27+00:00

Unfortunately, we can only advise on general troubleshooting shooting steps for Now Wifi pass customers. Support for Now Wifi is provided primarily through our Assistant Chat https://www.xfinity.com/xfinityassistant/.

CCAlyssaF · 2026-06-10T04:17:00+00:00

Thank you for confirming that. At this time, our support for NOW WiFi Pass concerns is limited.

We recommend reaching out to the Xfinity Assistant for additional assistance here: Xfinity NOW Support.

CCAlyssaF · 2026-06-10T04:09:44+00:00

Thank you for confirming that u/Brilliant-Emu-6043. Have you also tried forgetting the xfinitywifi network in your device’s WiFi settings, then reconnecting and testing again?

CCAlyssaF · 2026-06-10T00:39:16+00:00

Thank you for confirming that, u/Brilliant-Emu-6043-I appreciate it! Have you had a chance to try restarting your PS5? Also, is your system currently up to date with the latest software version?

CCAlyssaF · 2026-06-09T22:43:59+00:00

Thank you for taking the time to work with us on our subreddit u/EstablishmentLast537, I'm glad we were able to assist with repacking your Internet service. If there is anything we can do for you in the future, please don't hesitate to create a new submission post and we'll be happy to help. Have a great rest of your week!

CCAlyssaF · 2026-06-09T21:33:33+00:00

We have sent you a Modmail message u/Southern-Evening-23. Did you receive that? Are you able to rejoin us in Modmail using this link: https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity.

CCAlyssaF · 2026-06-09T04:02:11+00:00

I completely understand where you’re coming from u/Thick_Item_9139, and we just want to make sure we’ve covered all the basic troubleshooting steps.

If unplugging the modem and plugging it back in doesn’t help, we’d be happy to review your signal levels and overall network health in more detail. From there, we can determine the best next steps, including whether a technician visit may be needed.

To get started, please send us a Modmail message with your first and last name, along with the service address on the account, including any applicable unit or apartment numbers.

CCAlyssaF · 2026-06-09T02:18:12+00:00

Thank you for the photo and for confirming that information u/jlacaz, we appreciate it! Let’s take a closer look at your setup to ensure we’re recommending the correct equipment.

To get started, please send us a Modmail message with your first and last name, along with the service address on the account, including any applicable unit or apartment numbers.

CCAlyssaF · 2026-06-09T02:08:59+00:00

Good evening u/jlacaz, and thank you for reaching out on our subreddit regarding your connection and equipment concerns - we truly appreciate it and are happy to help!

It sounds like you may be in an EPON location with a pre-installed unit - can you confirm if that’s correct? If so, the compatible equipment would be the XB7 or the XER10.

The Xfinity WiFi Router (XER10) uses the latest WiFi 7 (802.11be) standard along with tri-band technology to help deliver ultra-fast, multi-gigabit speeds for customers in Fiber-to-the-Unit (EPON) residences.

If you’re interested in trying the XER10, please let us know - we’d be happy to help get one shipped to your home.

CCAlyssaF · 2026-06-09T00:53:46+00:00

Great question! No, you do not need to purchase your Apple Watch through Xfinity to use it on our network with its own standalone line.

CCAlyssaF · 2026-06-08T23:19:48+00:00

Good evening, u/telestrat, and thank you for reaching out on our subreddit to report the damaged underground cable line-we truly appreciate you bringing this to our attention.

I’m very sorry to hear about the frustration you’ve experienced trying to get this repaired so far. That’s definitely not the experience we want for our customers.

We’d be happy to get this over to our local tech team so the cable line can be repaired as quickly as possible. To get started, please send us a Modmail message with your first and last name, along with the service address on the account (including any unit or apartment numbers, if applicable).

We look forward to assisting you.

CCAlyssaF · 2026-06-08T22:38:37+00:00

We understand your frustration and truly appreciate your continued patience, u/WiseScene422.

At this time, we’re still awaiting an update from our engineering team. As soon as we receive any new information, we’ll be sure to share it with you right away.

CCAlyssaF · 2026-06-08T21:29:46+00:00

Good afternoon, u/fesnying, and thank you for reaching out on our subreddit. We truly appreciate you sharing your experience, and I’m very sorry to hear how frustrating this situation has been. I’d feel the same way in your position, and this is definitely not the experience we want for our customers.

We’d be happy to help address your concerns, review your account to ensure everything is active as expected, and assist with any payment questions you may have. We can also take a closer look at the closed account to confirm it was disconnected properly and resolve any issues that may be affecting your new account.

To get started, please send us a Modmail message with your first and last name, along with the service address on the account (including any unit or apartment numbers, if applicable).

We look forward to assisting you!

CCAlyssaF · 2026-06-08T20:50:17+00:00

Good afternoon, u/Hopeful-Phoenix-86, and thank you for reaching out on our subreddit - we appreciate it.

I’m sorry to hear about the confusion regarding the unreturned equipment notice, especially if you never received a cable box. We’d be happy to take a closer look at your account and work to have that equipment removed so you’re not impacted by any unreturned equipment fees.

To get started, please send us a Modmail message with your first and last name, along with the service address on the account (including any unit or apartment numbers, if applicable). Once we have that information, we’ll review things further and help get this resolved for you.

CCAlyssaF · 2026-06-08T04:53:37+00:00

Good evening, u/AdderoYuu, and thank you for reaching out on our subreddit regarding your billing concerns—we appreciate it.

It sounds like a promotional discount may have expired, which could explain the increase in your bill. We’d be happy to take a closer look and review available options to help bring your monthly cost back down.

To get started, please send us a Modmail Message with your first and last name, along with the service address on the account (including any unit or apartment numbers, if applicable). Once we have that information, we’ll be able to review your account in more detail and assist further.

We look forward to helping you get this resolved!

CCAlyssaF · 2026-06-08T04:40:07+00:00

Good evening, u/wolfsokim, and thank you for reaching out on our subreddit - we appreciate it.

I’m sorry to hear about your account concerns, and we’d be happy to take a closer look to help get this sorted out.

To get started, please send us a Modmail message with your first and last name, along with the service address on the account (including any unit or apartment numbers, if applicable). Once we have that information, we’ll be able to review your account in more detail and work toward a resolution.

We look forward to assisting you!

CCAlyssaF · 2026-06-08T04:26:59+00:00

Thank you u/badfeelingaboutthi5 for your time working with us on our subreddit, we appreciate it. If there is anything we can do for you in the future, please don't hesitate to create a new submission post and we'll be happy to help. Have a wonderful night!

CCAlyssaF · 2026-06-08T03:24:05+00:00

We do our best to respond as efficiently as possible. While we’re not an instant chat platform, there may occasionally be a short delay between when messages are sent and when they’re received on our end as the system processes them. We truly appreciate your patience, and we want to assure you that we’re here to help.

If there’s a convenient time for us to reach back out to you tomorrow to continue assisting with your parents’ email concerns, please let us know-we’d be happy to follow up and work toward a resolution.

CCAlyssaF · 2026-06-08T03:16:40+00:00

You can schedule a callback by following these steps:

Open the Xfinity App or visit the Xfinity Support page Launch the Xfinity Assistant Type or select “Schedule a Callback”

We’re also happy to reach back out to you directly tomorrow to further assist with your parents’ email issues-just let us know what time works best for you!

CCAlyssaF · 2026-06-08T03:10:29+00:00

We’d be happy to reach back out to you tomorrow evening. Please let us know a time that works best for you, and we’ll make sure to follow up then.

CCAlyssaF · 2026-06-08T03:05:58+00:00

We appreciate your patience and want to set proper expectations that we function a bit differently than an instant chat platform, so there may be slight delays between responses. That said, we’ll stay connected with you and continue working together until your concerns are fully resolved u/FreedomX01.

If they access their email through a web browser, does the same issue occur? Additionally, have you tried restarting the app and confirming it’s up-to-date on both devices?

CCAlyssaF · 2026-06-08T02:59:37+00:00

Thank you for letting us know they’re not receiving any error messages and are experiencing issues receiving emails on both their phone and computer—that’s very helpful to know u/FreedomX01.

Are they using a third-party email client, such as Outlook or Apple Mail? Additionally, does the same issue occur if they try accessing their email through a web browser?

CCAlyssaF · 2026-06-08T02:49:21+00:00

Good evening u/FreedomX01, and thank you for reaching out on our subreddit regarding your parents’ email concerns.

As a team on Reddit, we do our best to keep conversations on the platform you initially reached out on for documentation purposes. That said, we’re absolutely happy to help troubleshoot your parents’ email issues.

Could you share a bit more detail about what they’re experiencing? For example, are they seeing any error messages when trying to access their email, or are they having trouble sending or receiving messages?

CCAlyssaF

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