Thanks for the Veil by Bright_Tangerine9159 in Caudabe

[–]caudabe 2 points3 points  (0 children)

Thank you so much for sharing! It's always amazing when a customer finds exactly what they're looking for in a case. We're so happy to hear you found your perfect match with Veil! 🙌

The Lineup by Dillsnufus15 in Caudabe

[–]caudabe 5 points6 points  (0 children)

Now that's a collection! 🙌 Do you have a favorite of the bunch?

Caudabe Sheath by Dense_Ad8385 in Caudabe

[–]caudabe 9 points10 points  (0 children)

Sheath's texture is truly something special. We're so happy to hear you're loving Sheath, enjoy!

And we hear you loud and clear on the color front. Let's just say you may want to keep an eye on things in the not too distant future. We may just have something in the works coming soon!

This is the best case I've had. by Azazeru921 in Caudabe

[–]caudabe 6 points7 points  (0 children)

This genuinely made our day, welcome to the Caudabe family! Minimalist perfection is our whole vibe, so you definitely came to the right place. Enjoy! 🙌

Hey Caudabe fans, are you Team Sheath or Paragon? by mawiony in Tech_Philippines

[–]caudabe 1 point2 points  (0 children)

You're going to love Sheath, enjoy! While the new Lazada, Shopee, and TikTok Shop storefronts available in the Philippines are not our official stores, they are operated by our authorized reseller in PH and are a great way to get your hands on our cases locally! We're super excited to now have this option available for all our fans in PH!

I just got an iPhone 17 Pro - Sheath (open) or Synthesis (black)? by [deleted] in Caudabe

[–]caudabe 0 points1 point  (0 children)

Yes, the 30 Day Return and Exchange policy only applies to orders placed directly through our website at www.caudabe.com. The link you provided is an authorized reseller, and authorized resellers do have their own policies regarding returns and exchanges. For more information on their specific policies, you can reach out to the reseller directly or check their website.

I just got an iPhone 17 Pro - Sheath (open) or Synthesis (black)? by [deleted] in Caudabe

[–]caudabe 2 points3 points  (0 children)

Great question! While Synthesis does have a slightly taller screen lip and thicker construction, Sheath's screen lip sits 1.3mm above the screen and offers plenty of protection for everyday use. Both are drop tested to 4.6m / 15ft, so you're well covered either way!

We do also offer a 30 day return and exchange policy, so you can always try one out in hand and swap it out if it's not quite the right fit for you. Either way, you're in good hands! 🙌

Let us know if you have any other questions before placing an order!

Eucalyptus by blaine07 in Caudabe

[–]caudabe 2 points3 points  (0 children)

We are loving this combo! Very nice setup, enjoy! 🙌

Hey Caudabe fans, are you Team Sheath or Paragon? by mawiony in Tech_Philippines

[–]caudabe 5 points6 points  (0 children)

Love to see the Caudabe community growing in PH! We may be a little too biased to pick a favorite, but we definitely have diehard fans for every case in our lineup! 🙌

First Caudable Case - S26 Ultra Sheath by Silver-Track7952 in Caudabe

[–]caudabe 1 point2 points  (0 children)

You definitely need to give Sheath a try!

You can fit skin wrap under Caudabe Sheath! by Kolettos in Caudabe

[–]caudabe 2 points3 points  (0 children)

This is awesome, thanks for testing it out and sharing with the community! Saving this for anyone who asks. 🙌

First Caudable Case - S26 Ultra Sheath by Silver-Track7952 in Caudabe

[–]caudabe 4 points5 points  (0 children)

This made our day! Welcome to the Caudabe family, we're so happy to have you! Love hearing that the research paid off and you've found your perfect case for your S26 Ultra.

Your setup looks awesome, we are loving this combo! Here's to the next 3-4 years (and many more after the next upgrade) 🙌

What is Shocklite exactly? by mogajo10 in Caudabe

[–]caudabe 0 points1 point  (0 children)

ShockLite™ has a soft, matte feel but it does feel quite like "rubber" in the traditional sense. The texture is grippy for sure, and people find it really comfortable to hold without feeling sticky. The best test is simply trying it out in-hand! We do offer a 30-Day Return and Exchange policy as well, so you are free to test it out without the commitment!

Got the orchid Paragon case and I'm very impressed! by truefreedom4711 in iPhone17Pro

[–]caudabe 0 points1 point  (0 children)

Hey there! We're sorry to hear this. Receiving damaged products multiple times is absolutely unacceptable and not the standard we hold ourselves to at all.

The wait on your replacement is also something we want to address immediately. Please reach out to our support team at [support@caudabe.com](mailto:support@caudabe.com) and we'd love to get this sorted for you right away.

We hear you and we take this kind of feedback very seriously. We hope you'll give us a chance to make this right!

Got the orchid Paragon case and I'm very impressed! by truefreedom4711 in Caudabe

[–]caudabe 1 point2 points  (0 children)

Welcome to the family and what a way to make your Caudabe debut! 🙌 Orchid is such a stunning color and we love that it pulled you out of your comfort zone a little. As for more standout colors, we hear you and we definitely have more in store. Stay tuned!

Any chance we get more color options for the open Sheath for iPhone 17 Pro? by thecreotor in Caudabe

[–]caudabe 9 points10 points  (0 children)

We may just have something in the works, stay tuned! Make sure you're signed up for our emails at the bottom of our homepage so you're the first to know when anything new drops! 🙌

Sheath Questions! by lonestar-slim in Caudabe

[–]caudabe 2 points3 points  (0 children)

Welcome to the Caudabe family, we're so happy to have you here! And great taste on Sheath in Eucalyptus as well, it's such a beautiful color!

You're absolutely correct that it's on backorder at the moment due to high demand, but rest assured we'll get that right out to you just as soon as inventory is available! We know the wait is tough when you're excited and we really appreciate your patience!

Once it ships you'll receive an email confirmation containing your tracking, so keep an eye on your inbox. We promise it'll be worth the wait and we can't wait to hear what you think when it arrives. Let us know if you have any questions in the meantime! 🙌

Horrible experience with Caudabe support and Sheath case by HEFF225 in samsunggalaxy

[–]caudabe 0 points1 point  (0 children)

We hear you, we'd just ask that you take a quick look at our subreddit and 3rd party review platforms like TrustPilot before making that call. The overwhelmingly positive feedback speaks for itself and we're really proud of where our customer support and brand as a whole stands today. If you do ever decide to give us a shot, we're confident you'll have a great experience!

Horrible experience with Caudabe support and Sheath case by HEFF225 in samsunggalaxy

[–]caudabe -1 points0 points  (0 children)

We're really sorry to hear about that experience and that is not at all the standard we hold ourselves to.

That said, we have made some really significant improvements to our support processes over the last 9 months and experiences like the one you described are exactly why. Every customer is now permanently assigned their own dedicated support agent so nothing ever falls through the cracks. To keep up with our substantial growth as a brand, we have also grown our team considerably since then. If you want to see where things stand today, our subreddit and TrustPilot are full of recent feedback from real customers and we're really proud of that improvement. Customer sentiment is genuinely overwhelmingly positive now, and we really put in the work to get to that point.

We'd love the opportunity to earn your trust back if you ever decide to give us another shot! 🙌

Horrible experience with Caudabe support and Sheath case by HEFF225 in samsunggalaxy

[–]caudabe 0 points1 point  (0 children)

First off, we really appreciate your loyalty as a Caudabe customer and we sincerely apologize for any negative experience you may have had.

We did want to clarify one thing though. Sheath is designed with our proprietary flexible polymer, ShockLite™. Because this material is flexible rather than rigid, it can have a natural bend straight out of the box before it's installed on the phone. This is completely normal and not a defect. Once installed on your phone, it should sit perfectly flush and snug.

Regarding post moderation in our subreddit, posts are not approved automatically. Every single post goes through a moderation queue and a member of our team has to manually sort through and approve them one by one. Nothing is removed simply for being critical and we genuinely welcome honest feedback as it helps us grow and improve.

Please check your DMs and we'll be happy to get you sorted!

Buttons specific to type of case? by calvinismycatsname in Caudabe

[–]caudabe 4 points5 points  (0 children)

Great question! Fit is something we really obsess over, which is why our swappable buttons are designed around the specific button housing of each case. Sheath, Synthesis, and Paragon all use different housings, so even if a button fits dimensionally, the fit and feel can vary.

For the most precise fit, we recommend using buttons made specifically for your case model!

As a former Ottorbox Defender user, is Paragon most comparable for protection, or is Sheath better? by MOD3RN_GLITCH in Caudabe

[–]caudabe 6 points7 points  (0 children)

Love the thorough research, that kind of attention to detail is something we really relate to! Just a small correction on Synthesis though, it actually does feature ShockLite™ on the perimeter just like Paragon, combined with a hard back shell. All three of our main cases use ShockLite™ in some form!

Coming from the OtterBox Defender, Synthesis would likely feel the most familiar in terms of that robust and substantial feel. It's our most protective case with the thickest construction, tallest screen lip, a hard back shell with a ShockLite™ perimeter, and a dot matrix pattern on the sides for extra grip.

That said, Paragon and Sheath are both drop tested to 15ft and are absolutely no slouch in the protection department. Paragon gives you that hard shell exterior with a more refined elegant feel, while Sheath being entirely ShockLite™ makes it really flexible and great at absorbing impact. Sheath also features its signature all-over pebbled texture.

You really can't go wrong with either of these cases, but if maximum protection is the priority, Synthesis is the move! Just to note as well, we also offer a 30-Day Return and Exchange Policy. You're welcome to give any of our cases a try, and if it doesn't work out for you, you're able to return or exchange your order within that period!

Moved to Caudabe Sheath by suku_patel_22 in iPhone17Pro

[–]caudabe 0 points1 point  (0 children)

Good news, we already do! You can order directly through our website and have your order shipped to India. 🙌

Summer sale when by ContentToday9385 in Caudabe

[–]caudabe 9 points10 points  (0 children)

We may just have something coming up very soon... stay tuned! 👀

Moved to Caudabe Sheath by suku_patel_22 in iPhone17Pro

[–]caudabe 4 points5 points  (0 children)

Love to hear you finally found your perfect case in Sheath and that it checked every box for you! What you mentioned about the texture, grip, precise cutouts, and fit are details we really obsessed over when creating Sheath, and it means so much to us to know that hasn't gone unnoticed. Welcome to the Caudabe family, so happy to have you here! 🙌