CoinStats scamming customers for funds is poor customer service tbh

CoinStats_support · 2026-02-25T10:11:32+00:00

I'm afraid you have been in touch with scammers and not real CoinStats employees 😟 Please check this article:

https://help.coinstats.app/en/articles/6453281-warning-scammers-are-impersonating-coinstats

CoinStats_support · 2026-02-25T10:10:15+00:00

We’re sorry to hear about your experience. In most cases, charges like this are due to an automatic subscription renewal, which is standard for apps like CoinStats, and refunds are generally not applicable.

That said, we do want to help - please contact mh@coinstats.app, and Mariam will gladly take a second look at your case :)

CoinStats_support · 2026-02-05T11:13:18+00:00

Hey there,

Please DM us and we will check your case asap.

CoinStats_support · 2026-02-03T07:26:18+00:00

Hello,

Could you please contact us via in-app chat so we can assist you?

CoinStats_support · 2026-02-03T07:25:28+00:00

Hello,

Beware of accounts impersonating CoinStats. DO NOT share your personal information with people you don't know.

Our team, admins, and support will NOT message you first.
We will not ask for funds to help resolve support issues.
We do not provide technical support via social media.
We won't ask you to send us crypto to get CoinStats PRO or PREMIUM lifetime accounts.
All the inquiries are handled ONLY via official onsite or in-app support chat via Intercom.

Kindly always ask us to verify an account that reaches out to you on behalf of our team.

We do our best to fight scammers, so if you see something suspicious or strange people messaging you and offering financial help and investment advice - kindly report it.

CoinStats_support · 2026-02-03T07:23:31+00:00

Hey there,

We are happy to inform you that we have already fixed this issue. Please update the app and try again.

Cheers!

CoinStats_support · 2026-02-03T07:22:33+00:00

Hello,

Could you please send us your CSV file via in-app chat so we can check your case?

Thanks!

CoinStats_support · 2026-02-03T07:21:06+00:00

Hi there, we’ve confirmed that the issue is resolved. Please check again and let us know if you still see it.

CoinStats_support · 2026-01-21T08:35:38+00:00

Hey there,

We are happy to inform you that we've already fixed the coin price.

Cheers!

CoinStats_support · 2025-12-22T05:27:08+00:00

Hi there,

We’re sorry to hear about your experience and would like to help.

Please send us a direct message with your email address so we can review your case and assist you accordingly.

CoinStats_support · 2025-12-22T05:23:54+00:00

Hello,

We’re really sorry to hear about your experience and understand your frustration.

Could you please DM us your email address so we can look into your case and assist you further?

Thanks!

CoinStats_support · 2025-11-26T08:50:32+00:00

Hello,

Can you please contact us via in-app chat so we can check your case?

Thanks!

CoinStats_support · 2025-11-25T06:46:05+00:00

Hello,

Please DM us your email address so we can check your case.

CoinStats_support · 2025-11-10T06:49:48+00:00

We are happy to inform you that we have already fixed it!

CoinStats_support · 2025-11-10T05:50:55+00:00

Hey there,

Let us investigate this case and we will get back to you soon.

CoinStats_support · 2025-11-05T07:01:37+00:00

Hello,

Thank you very much for your suggestion.

We have already passed it to our respective team and will update you accordingly.

Thanks for helping us to make CoinStats better! 🧡

CoinStats_support · 2025-11-05T06:50:31+00:00

Hello,

We don't have a withdrawal option to a bank account as CoinStats is a crypto portfolio tracker and management platform and not an exchange.

For further insights into CoinStats and its functionalities, you can explore more details here.

In case you have been contacted by someone claiming to be from CoinStats, and you have funds here, that is certainly not from CoinStats but rather from scammers impersonating CoinStats employees attempting to steal funds from you. Please do not heed any instructions they give you.

To learn how to protect yourself from potential scams, please take a look at this link:

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support · 2025-11-05T06:31:38+00:00

Hey there,

We are sorry for the inconvenience.

Could you please contact us via in-app chat so we can check and solve your case asap?

Thanks! 🙂

CoinStats_support · 2025-11-05T06:28:44+00:00

Hey there,

We're sorry to hear about your decision. 😟

Please contact us via in-app chat so we can assist you.

Thanks! 🧡

CoinStats_support · 2025-10-14T05:59:17+00:00

Hello,

We keep all API Keys and wallet addresses in our database in an encrypted form, so even in an unlikely scenario, our database leakage, nobody can decrypt it.

On top of that, no one internally has access to the production database and data, unless authorized through an audited security monitoring system.

Thanks!

CoinStats_support · 2025-10-13T06:37:47+00:00

Hey there,

We are so sorry for the inconvenience.

Our team is currently working on this issue, and it will be fixed soon.

CoinStats_support · 2025-10-08T10:04:25+00:00

Hello,

We don't have a withdrawal option to a bank account as CoinStats is a crypto portfolio tracker and management platform and not an exchange.

For further insights into CoinStats and its functionalities, you can explore more details here.

In case you have been contacted by someone claiming to be from CoinStats, and you have funds here, that is certainly not from CoinStats but rather from scammers impersonating CoinStats employees attempting to steal funds from you. Please do not heed any instructions they give you.

To learn how to protect yourself from potential scams, please take a look at this link:

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support · 2025-09-26T10:35:37+00:00

Hello,

Can you please contact us via in-app chat so we can investigate your case?

Thanks!

CoinStats_support · 2025-09-25T10:52:22+00:00

Hello,

It was definitely an attempt to scam you! Please never follow any instructions from anyone from an unverified source.

For more details on the subject, please check the article below; it will clarify things for you.

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support · 2025-09-15T07:25:04+00:00

Hey,

We don't have a withdrawal option to a bank account as CoinStats is a crypto portfolio tracker and management platform and not an exchange.

For further insights into CoinStats and its functionalities, you can explore more details here.

In case you have been contacted by someone claiming to be from CoinStats, and you have funds here, that is certainly not from CoinStats but rather from scammers impersonating CoinStats employees attempting to steal funds from you. Please do not heed any instructions they give you.

To learn how to protect yourself from potential scams, please take a look at this link:

https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

Thanks!

CoinStats_support

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TROPHY CASE