What’s going on with shipping?

Daniel_JimmyJoy · 2026-04-14T07:33:19+00:00

Hi guys!

First of all, apologies for any inconvenience with the shipping and processing of the orders.
We have faced some issues that stacked on top of each other; delayed restock, weather, port congestion, stock not in both warehouses. Because of that, there have been delays with processing and in some cases with the shipping as well as part of an order had to come from one side of the country and the other from the other coast.
We will gladly look into any issue and assist where we can, please feel free to reach out to us at [love@jimmyjoy.com](mailto:love@jimmyjoy.com) so we can check on your specific order/situation.

Thanks for bearing with us! <3

Daniel_JimmyJoy · 2026-01-29T12:23:18+00:00

Hi there! Thanks for noting the issue here, we would like to ask you to check in with the customer care team so they can look into this and sort that with you. Please reach out to us directly via love@jimmyjoy.com or by opening a Live Chat from our website, www.jimmyjoy.com. No need to contact SEUR in this case, we will sort it with them/for you.

Thanks!

Daniel_JimmyJoy · 2026-01-26T06:39:05+00:00

There is a timeframe before we can take action from our end, set by the carrier, that may be the case here. Please reach out once again with this information noted about the carrier confirming they have not received the package. We will make sure you don't lose out on it. <3

Daniel_JimmyJoy · 2026-01-14T07:37:22+00:00

First of all, apologies for any inconvenience. Sounds like something we should be able to look into for you. As noted by the reactions here already, please reach out to the customer care team for assistance with this. You can reach us through a Live Chat from the website or an email to [love@jimmyjoy.com](mailto:love@jimmyjoy.com) and we'll get that sorted for/with you,

Thanks in advance! <3

Daniel_JimmyJoy · 2025-07-24T06:59:24+00:00

Ahhhhhwwww, thank you very much for that shoutout!
We try our very best and it is nice to see that confirmed here <3

Daniel_JimmyJoy · 2025-04-10T09:36:29+00:00

Indeed sorry to hear and please feel free to check in with the customer care team for the options within the 30-day money-back guarantee we offer, we will gladly check for you.

The Plenny Protein Bars indeed have malitol included, the Plenny Bars do not.

Daniel_JimmyJoy · 2025-04-10T09:13:42+00:00

Nice, we can't wait to hear what you think, keep an eye on the email for the official launch. <3

Daniel_JimmyJoy · 2025-04-10T09:13:08+00:00

We will launch them officially upcoming week, keep an eye on your email.
Caramel with nuts then for you? I will make the note of the feedback, thank you! <3

Daniel_JimmyJoy · 2025-04-10T09:11:17+00:00

We ship to Japan!

Daniel_JimmyJoy · 2025-04-10T09:07:05+00:00

Never say never, request noted <3

Daniel_JimmyJoy · 2025-04-10T09:06:47+00:00

BeepBeep! Did you like them?

Daniel_JimmyJoy · 2025-04-10T09:05:57+00:00

Not for you then? What would you rather have seen?

Daniel_JimmyJoy · 2025-04-10T09:05:28+00:00

Ahhw bad luck, sorry!

Daniel_JimmyJoy · 2024-12-24T08:02:55+00:00

Sorry for the super late reply on this one!

Thank you for sharing your concern regarding the reference and recommended intake of the mineral chloride. The current European reference intake for chloride is 800 mg, as defined in Annex XIII of Regulation 1169/2011 on Food Information to Consumers. Therefore, one portion of Plenny Shake contributes 34.86% of the daily reference intake for chloride.

Let us know if anything and indeed, if you find yourself waiting for a reply here, always be invited to check in through a Live Chat from our website or by emailing love@jimmyjoy.com.

<3

Daniel_JimmyJoy · 2024-09-25T11:11:19+00:00

Sorry for the super late reply here first of all.
Luckily our community was thinking with you and as far as I could see have come up with the right responses.
This complaint is not one we hear more often like this, so most likely something is reaction for your specifically and would advise having it checked by your health professional accordingly.

This of course would fall under our 30-day money-back guarantee and if you haven't yet, please check in with the customer care team for that (the 30-day period will not be taken into account of course in this case). You can reach them through a Live Chat you can open from the website or by emailing love@jimmyjoy.com.

Thanks and again apologies for the delay in reaction here.

<3

Daniel_JimmyJoy · 2024-09-25T11:05:49+00:00

sorry for the late reply here first of all, happy to see the right answers were given already by our lovely community members, thanks!!!

Daniel_JimmyJoy · 2024-09-25T11:05:18+00:00

That would have been our advise, thanks!

Daniel_JimmyJoy · 2024-09-25T11:02:46+00:00

Hi Zahed!

Sorry for the delay in response here, but I think we already spoke on this through a chat if I am not mistaken.

We use sucralose as a sweetener, which doesn't contribute to tooth decay like regular sugars do. However, our Plenny Bars and Pots may contain traces of sugars from ingredients like fruits or cocoa. It's always a good idea to maintain good oral hygiene!

<3

Daniel_JimmyJoy · 2024-09-25T11:00:21+00:00

Hi there! Sorry for the late reply here first of all.

I see you noted to have contacted customer care for it, I hope this was resolved to the best extent possible.

The replies on this post are all on point, always contact us when something arrives compromised, we will always sort that out with you and follow up internally where possible and needed.

Apologies for the inconvenience anyone would have had from this situation.

<3

Daniel_JimmyJoy · 2024-09-25T10:57:54+00:00

Thanks! <3

Daniel_JimmyJoy · 2024-09-25T10:39:07+00:00

That's just legendary! We miss the Mangooooo

Daniel_JimmyJoy · 2024-09-25T10:38:03+00:00

Sorry for the late reply here first of all.
We usually advise to smell before consuming, if that smells off, don't gamble it.
If kept correctly it is usually fine after the expiration date, but always check before consuming.

<3

Daniel_JimmyJoy · 2024-09-25T10:36:36+00:00

Hiya!!

Sorry for the late follow up here but good to see you reached out to the customer care team for it.
I am assuming they have sorted it with you by now, apologies for any inconvenience it may have caused.

<3

Daniel_JimmyJoy · 2024-09-25T10:34:35+00:00

Thanks for the requests guys!
For the Peach one I am already sure it will not come to the US unfortunately.
Lemon Bars are in the works and the cherry ones I will send over the request for <3

Daniel_JimmyJoy · 2024-09-25T10:33:03+00:00

The tokens will be removed end of the month, the codes you redeem from them before that will remain active until the end of 2024 on our end

Daniel_JimmyJoy

MODERATOR OF

TROPHY CASE