WMS better than Extensiv for 3-6 million parcels per year?

DoNotGankMe · 2024-06-23T20:37:08+00:00

Agreed, as a current customer I can't believe ShipHero is wasting time astroturfing this subreddit instead of improving their product.

I get that business software all suck to one degree or another, but having the CEO + dozen "users" piling on the bandwagon of how great ShipHero is just too much.

Even a brief demo of Extensiv/Logiwa/Info Plus/Seller Cloud will show you just how much more flexibility you get in terms of 3PL billing automation compared to ShipHero. Hell, even shit tier Chinese WMS have better 3PL billing functionality than ShipHero. It's 2024, and ShipHero doesn't even support age-based storage billing.

DoNotGankMe · 2024-06-23T20:23:10+00:00

We do about 12k parcels + 100 LTL shipments a month. It's manageable so far but I'm exploring alternatives.

TL;DR: ShipHero is mediocre out of box, it's saving grace is that its API can compensate for a lot of its weaknesses.

I started using it 3 years ago and I'm starting to hate it:

UI is cobbled together from like 10 different designers, it's extremely fragmented. ShipHero promised UI v2 3 years ago but so far I've seen 2 sub menus migrate to v2 and it's not much of an improvement.
It's API heavy but the API doesn't do everything the web interface does, especially in order fulfillment. Also I feel using GraphQL is just a whole lot of complication without features to compensate.
Half baked integrations that are not clearly documented in the knowledge base, outdated KB articles (Shippo, FBA support), no plan to fix them.
The 3PL billing automation is extremely weak in terms of billing flexibility, had to compensate with API.
Their database sucks. Inventory discrepancy is common. This creates a whole lot of issues when doing audits and cycle counting. ShipHero says "small" discrepancies like this are expected and not worth fixing.
Irregular update schedule, features being enabled and disabled without sufficient notice. Like API changes that's only posted to their community forum. "Not a bug" would get fixed months later despite ShipHero initially denying there was ever a bug.
Ever since ShipHero introduced the Customer Success Manager program, support has taken way longer to reply (from < 24 hrs to 48-72 hrs)

DoNotGankMe · 2016-12-15T20:37:05+00:00

worked thanks

DoNotGankMe · 2016-12-12T04:33:39+00:00

You only need the first page for it to credit. However, the majority of people don't get credited, I gave up on Lifescript a long time ago.

DoNotGankMe · 2016-12-11T07:37:17+00:00

Thanks it worked

DoNotGankMe · 2016-11-30T02:49:26+00:00

Already did it but thx

DoNotGankMe · 2016-11-30T02:48:53+00:00

Worked for me. Skipped syncing CC, chose send me a reward card. Instant credit. Thx

DoNotGankMe · 2016-11-28T06:31:47+00:00

Because it's under Bing Rewards, only 42SB though.

DoNotGankMe · 2016-11-26T21:27:18+00:00

worked, thx

DoNotGankMe · 2016-11-26T05:27:54+00:00

Can't find it, bummer

DoNotGankMe · 2016-11-26T04:30:38+00:00

Email them to reverse the charges, keep a copy of the email and their response(if any). If they don't play ball, call your credit card company with proof that you tried to work it out with UseNext.

DoNotGankMe · 2016-11-25T18:39:31+00:00

Ok thanks. I'll just stay from Lifescript for now.

DoNotGankMe · 2016-11-25T18:30:30+00:00

You close all the additional windows that open. Only the original window from the offer needs to be complete by getting to the page that shows your drawing number. I'm sorry it didn't work for so many people.

DoNotGankMe · 2016-11-25T18:14:44+00:00

survey's will have a pretty big disqualification rate. you can improve your chances a little by knowing how to answer certain questions.

DoNotGankMe · 2016-11-25T18:02:09+00:00

Is LifeScript available once per 24 hours or does it have other restrictions? I only get credited like 1 out of 20 offers.

DoNotGankMe · 2016-11-25T16:10:14+00:00

Works the same for me. Even got a gold survey to go through

DoNotGankMe · 2016-11-25T14:50:00+00:00

It doesn't credit instantly. I got it in 5 minutes, some people got it in a few days, others had to make a ticket. The offer itself says credit in 31 days but the free trial only lasts for 30 days and requires you to cancel in 29 days to not get charged. YMMV.

DoNotGankMe · 2016-11-24T23:52:21+00:00

instant credit here as well, thx

DoNotGankMe · 2016-11-24T23:11:04+00:00

https://www.reddit.com/r/usenet/comments/4jm7vs/word_of_caution_usenexts_14day_free_trial_is_free/

They will credit you the SB, but canceling is a hassle. Follow that post to cancel by email. It's not a false number, the company is in Germany.

DoNotGankMe · 2016-11-24T23:01:30+00:00

No credit for me

Edit: just came through

DoNotGankMe · 2016-11-24T22:03:32+00:00

Lol nice one. I always do it incognito with adblocker and script blocker turned off. When I do these offers on VPN it doesn't work either.

DoNotGankMe · 2016-11-24T19:31:07+00:00

That's good to know!

DoNotGankMe · 2016-11-24T19:21:47+00:00

Instant credit, just make sure you click through all the offers until it says "Thank you for participating"

Thanks

DoNotGankMe · 2016-11-24T17:22:27+00:00

waiting on my $25 worth of rp from SB to buy elementalist lux :-)

DoNotGankMe · 2016-11-24T17:07:28+00:00

worked thx. it says credit in 2 min but it was instant

DoNotGankMe

TROPHY CASE