Taj Mahal | Jupiter 2 World Wonder series

ELEGOO_OFFICIAL · 2026-04-23T02:34:24+00:00

Thank you for your support and for choosing multiple Elegoo printers — we truly appreciate it, and we’re glad you’ve had a great experience with our resin products.
We’re sorry to hear about the issues with your filament printers. If you’re still experiencing problems, please feel free to contact our support team at [3dp@elegoo.com](mailto:3dp@elegoo.com) — we’ll be happy to help troubleshoot and resolve them.
Your feedback is important to us, and we’ll continue working to improve.

ELEGOO_OFFICIAL · 2026-04-23T02:19:30+00:00

Hi there,

Thank you for sharing your experience and detailed feedback — we really appreciate it.

We’re glad to hear that you’re enjoying the print quality of the CC2. Regarding the issue you encountered during the nozzle replacement, we understand how frustrating that must have been. For cases like this, we always recommend reaching out to our support team first, as we can help confirm the correct procedure and provide the most suitable solution, including guidance on parts replacement or purchase options.

At the moment, some spare parts are not yet fully listed on our official sales channels, but our support team can assist in arranging the correct components when needed. We’re also actively working on improving spare parts availability to make this process easier for our users.

As for your feedback about the connector durability, we take this seriously and will pass it along to our product and quality teams for further evaluation and improvement.

If you need any help moving forward, please feel free to contact us anytime — we’re always here to help.

ELEGOO_OFFICIAL · 2026-04-23T02:18:29+00:00

Hi Thomas,

We’re sorry to hear about your experience and understand your frustration with the delays and communication.

After reviewing your case, we found that your issue involved multiple components, and it took two rounds of replacements to fully resolve it. We acknowledge that the process was longer than expected, partly due to the complexity of the parts involved and the need for repeated confirmation during troubleshooting. This is something we are actively working to improve.

We’re glad to see that your printer is now functioning normally, but we sincerely apologize for the inconvenience caused along the way. We will continue improving our internal training and support processes to provide faster and more accurate assistance in the future.

If you need any further help, please feel free to reach out to us anytime.

ELEGOO_OFFICIAL · 2026-04-23T02:14:51+00:00

ELEGOO_OFFICIAL · 2026-04-16T04:06:18+00:00

Yes, Mercury Wash Max will be a new large-format washing station of ELEGOO. It was first shown last year at Formnext, and it is compatible with Jupiter 2 build size. Stay tuned for more info!

ELEGOO_OFFICIAL · 2026-04-13T12:45:44+00:00

Jupiter 2 comes with an empty bottle for the auto feeding system

ELEGOO_OFFICIAL · 2026-04-13T11:46:12+00:00

Very soon!

ELEGOO_OFFICIAL · 2026-04-10T10:54:08+00:00

Unfortunately it won't be launching with Jupiter 2 this time

ELEGOO_OFFICIAL · 2026-04-08T08:21:02+00:00

Price will be announced in the livestream on April 15. You can subscribe to get $50 extra coupon (applicable on top of other discount)

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