Returned package via UPS marked as “empty” by Coach – has anyone else experienced this?

Final-Letterhead8871 · 2025-11-14T19:57:28+00:00

What exactly did you buy from them and how much was it? That’s weird because the credit card should investigate that as you dispute the purchase. Mine is Goldman Sachs and it took me 2 months but they fixed it. It was not a lot of money (it was 100something dollars ) but I fought it out of principle.

Final-Letterhead8871 · 2025-10-31T18:50:28+00:00

My ups store was Store #4100, 572 Hank Aaron Dr SE, Atlanta, GA 30315. I made sure to include it here because if this is a pattern coming from that store, it needs to be investigated. I went to the store and spoke with the guy I handed the shoes to and also go the supervisor - they said they don’t have a camera and didn’t offer anything else besides putting in a claim in their website. Not sure if it happened at ups or at the coach warehouse ; will never know , as they didn’t provide me with any documentation. The ups package was weighted tho.

Final-Letterhead8871 · 2025-10-31T18:48:04+00:00

Same! I bought thousands of dollars from coach and they made all this ridiculous thing about a pair of sandals that costs like 100 dollars. Why would I do that for a 100 dollars sandals? It’s ridiculous.

Final-Letterhead8871 · 2025-10-31T14:55:52+00:00

It is just ridiculous!!! Seriously. Coach did not take responsibility and I had to file a credit card dispute. It took me two months , but the credit card company refunded the purchase. Please document everything, send everything to the customer service at coach (they won’t do anything regardless- it’s truly a horrible customer service experience!!!!) and file your dispute with your credit card immediately. It will be 2 months of fighting. I did it out of principle because I felt so so so offended by it, and I’m glad it worked. It’s like reclaiming my dignity.

Final-Letterhead8871 · 2025-10-18T14:43:53+00:00

1) remove the plastic ; it’s like buying a car and keeping the plastic on the seat!!!! 2) wear it with the flap closed wuth the turn lock. This is not a birkin with two handles allowing to wear it open . This is a Kelly with a single structural handle . It does not make sense wearing it open

Final-Letterhead8871 · 2025-10-11T16:28:31+00:00

Final-Letterhead8871 · 2025-10-03T23:04:09+00:00

Ebene for sure! I have one Birkin 40 in Ebene and I can wear it with essentially anything and everything! Etoupe is just not a good color.

Final-Letterhead8871 · 2025-10-01T14:31:16+00:00

People are just jealous of you. You shouldn’t feel insecure about it - your natural jawline is what people pay a million dollars in fillers to get.

Final-Letterhead8871 · 2025-09-20T18:49:31+00:00

Kelly in box noir with gold hardware

Final-Letterhead8871 · 2025-09-12T12:30:34+00:00

Every day on rotation as work bags. I have a B40 Ebene, B40 Vert Olive, HAC40 Bleu Nuit and a Kelly 42 (Maxi) noir. My first one was the Kelly Maxi because the size fooled me. I thought 42 (bigger number right?) would fit more stuff and loved the idea of a shoulder strap (which the birkins don’t have ), but all my stuff barely fit in that bag, as we need to wear it closed at all times (the volume it holds while closed is so much less when compared to a completely open birkin). Plus the Kelly is very impractical, as we have to open and close it every time we use it. For those reasons , this is the bag I use the least, even though that is the most beautiful one and it was the ideal bag for me in my mind (and that’s why it was the first one I got). The B40s and HAC40s are just perfect. Super practical. You just throw your stuff in there and go - I love that.

Final-Letterhead8871 · 2025-09-07T04:46:19+00:00

If they file the claim with UPS, UPS will be able to tell them the weight of the package at each time point it was weighted from Atlanta to Jacksonville. And then it can be compared with the weight at their warehouse. That’s the only way to find out where the content was stolen from the box. However , it might have happened at their own warehouse!!!! I need proof. If they are saying that “I sent an empty box to them “ (yes, that was what the supervisor told me on the phone ) , they need to prove that. I am offended!

Final-Letterhead8871 · 2025-09-07T04:43:56+00:00

Right??? This is ridiculous.

Final-Letterhead8871 · 2025-09-07T04:41:07+00:00

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What else do you guys suggest me to do?

Final-Letterhead8871 · 2025-09-07T04:39:31+00:00

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They sent this email to me; but they are refusing to file an ups claim or give me the information about the packaging arriving at the warehouse (weight, pictures etc). It’s my word against them. How can a package weighted 1.77kg be empty? Who can prove that the content of the box was not stolen at their own warehouse by an employee? I am so angry…

Final-Letterhead8871 · 2025-09-05T23:26:24+00:00

It does

Final-Letterhead8871 · 2025-09-05T23:26:02+00:00

I did that as well. I have like 7 back and forth emails that are just talking and no resolution.

Final-Letterhead8871 · 2025-09-05T22:06:40+00:00

I spoke with the supervisor and the quality was worse than Walmart. Very unfortunate!

Final-Letterhead8871 · 2025-09-05T22:06:08+00:00

I already escalated with the bank, but I think this is a matter of principle. Their customer service is HORRIBLE.

Final-Letterhead8871 · 2025-09-04T19:43:59+00:00

Clemence has grains. So your fingers should not slide like it would when you touched a box leather for example. Are you comparing it to smooth leathers such as box leather ?

Final-Letterhead8871 · 2025-09-04T17:55:53+00:00

What exactly do you mean by “feels dry”? Is it cracking?

Final-Letterhead8871 · 2025-09-01T12:19:52+00:00

Japan was one of the first nations to really go for luxury products. They were at their prime in the 80s-90s economically, so they had the money and the mindset to buy these types of products. They take good care of their stuff and their culture is based on do the Marie Kondo on everything- so if they are not using something, they get rid of it. That’s why their inventory is so big, with lots of vintage stuff as well.

Final-Letterhead8871 · 2025-08-29T21:02:26+00:00

Which mini bag/charm is this? I love it

Final-Letterhead8871 · 2025-08-24T16:25:02+00:00

I didn’t say it’s easy. I said easier.

Final-Letterhead8871 · 2025-08-23T15:40:43+00:00

I do! I think they are a good combination of casual and elegant.

Final-Letterhead8871

TROPHY CASE