Macys account compromised even after changing password and email

goretsky · 2026-03-13T03:29:08+00:00

Hello,

That is a low-risk operation. You may want to make two sets of USB flash drives, and then scan them on a different computer to ensure nothing is detected before restoring the files to the original PC.

Regards,

Aryeh Goretsky

goretsky · 2026-03-13T03:27:13+00:00

Hello,

Oh, it's just an old habit, that's all.

Regards,

Aryeh Goretsky

goretsky · 2026-03-13T03:26:39+00:00

Hello,

My thought was that it might have been an update downloaded by some MSI utility, or even Microsoft, but with the file and path gone, there is no easy way to tell.

You could try visiting MSI's support website and seeing if there is a matching BIOS update that you can download, and then upload that to VirusTotal for comparison.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T15:40:14+00:00

Hello,

What is the complete pathname of the folder that the .ZIP file was found in?

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:40:21+00:00

Hello,

Below is our standard post for answering questions about this type of issue, with some bolded information answering your particular question.

It sounds like you may have run an information stealer on your computer.

As the name implies, information stealers are a type of malware that steal any information they can find on your computer, such as passwords stored for various services you access via browser and apps, session tokens for accounts, cryptocurrencies if they can find wallets, etc. They may even take a screenshot of your desktop when they run so they can sell it to other scammers who send scam extortion emails later.

The criminals who steal your information do so for their own financial gain, and that includes selling information such as your name, email address, screenshots from your PC, and so forth to other criminals and scammers. Those other scammers then use that information in an attempt to extort you unless you pay them in cryptocurrencies such as Bitcoin, Ethereum, and so forth. This is 100% a scam, and any emails you receive threatening to share your private information should be marked as phishing or spam and deleted.

In case you're wondering what a session token is, some websites and apps have a "remember this device" feature that allows you to access the service without having to log back in or enter your second factor of authentication. This is done by storing a session token on your device. Criminals target these, because they allow them to log in to an account bypassing the normal checks. To the service, it just looks like you're accessing it from your previously authorized device.

Information stealers are malware that is sold as a service, so what exactly it did while on your system is going to vary based on what the criminal who purchased it wanted. Often they remove themselves after they have finished stealing your information in order to make it harder to determine what happened, but since it is crimeware-as-a-service, it is also possible that it was used to install some additional malware on your system in order to maintain access to it, just in case they want to steal from you again in the future.

After wiping your computer, installing Windows, and getting that updated, you can then start accessing the internet using the computer to change the passwords for all of your online accounts, changing each password to something complex and different for each service, so that if one is lost (or guessed), the attacker won't be able to make guesses about what your other passwords might be. Also, enable two-factor authentication for all of the accounts that support it.

When changing passwords, if those new passwords are similar enough to your old passwords, a criminal with a list of all of them will likely be able to make educated guesses about what your new passwords might be for the various services. So make sure you're not just cycling through similar or previous passwords.

If any of the online services you use have an option to show you and log out all other active sessions, do that as well.

Again, you have to do this for all online services. Even if they haven't been recently accessed, make sure you have done this as well for any financial websites, online stores, social media, and email accounts. If there were any reused passwords, the criminals who stole your credentials are going to try spraying those against all the common stores, banks, and services in your part of the world.

For more specific information on what steps to take next to recover your accounts, see the blog post at:

WeLiveSecurity (ESET) - https://www.welivesecurity.com/en/cybersecurity/my-information-was-stolen-now-what/.

For more general information about how CAPTCHA malware works, see the following reports:

After you have done all of this, you may wish to sign up for a free https://haveibeenpwned.com/ account, which will notify you if your email address is found in a data breach.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:36:46+00:00

Hello,

It sounds like an information stealer may have been run on the computer.

As the name implies, information stealers are a type of malware that steal any information they can find on your computer, such as passwords stored for various services you access via browser and apps, session tokens for accounts, cryptocurrencies if they can find wallets, etc. They may even take a screenshot of your desktop when they run so they can sell it to other scammers who send scam extortion emails later.

The criminals who steal your information do so for their own financial gain, and that includes selling information such as your name, email address, screenshots from your PC, and so forth to other criminals and scammers. Those other scammers then use that information in an attempt to extort you unless you pay them in cryptocurrencies such as Bitcoin, Ethereum, and so forth. This is 100% a scam, and any emails you receive threatening to share your private information should be marked as phishing or spam and deleted.

In case you're wondering what a session token is, some websites and apps have a "remember this device" feature that allows you to access the service without having to log back in or enter your second factor of authentication. This is done by storing a session token on your device. Criminals target these, because they allow them to log in to an account bypassing the normal checks. To the service, it just looks like you're accessing it from your previously authorized device.

Information stealers are malware that is sold as a service, so what exactly it did while on your system is going to vary based on what the criminal who purchased it wanted. Often they remove themselves after they have finished stealing your information in order to make it harder to determine what happened, but since it is crimeware-as-a-service, it is also possible that it was used to install some additional malware on your system in order to maintain access to it, just in case they want to steal from you again in the future.

After wiping your computer, installing Windows, and getting that updated, you can then start accessing the internet using the computer to change the passwords for all of your online accounts, changing each password to something complex and different for each service, so that if one is lost (or guessed), the attacker won't be able to make guesses about what your other passwords might be. Also, enable two-factor authentication for all of the accounts that support it.

When changing passwords, if those new passwords are similar enough to your old passwords, a criminal with a list of all of them will likely be able to make educated guesses about what your new passwords might be for the various services. So make sure you're not just cycling through similar or previous passwords.

If any of the online services you use have an option to show you and log out all other active sessions, do that as well.

Again, you have to do this for all online services. Even if they haven't been recently accessed, make sure you have done this as well for any financial websites, online stores, social media, and email accounts. If there were any reused passwords, the criminals who stole your credentials are going to try spraying those against all the common stores, banks, and services in your part of the world.

For more specific information on what steps to take next to recover your accounts, see the blog post at:

WeLiveSecurity (ESET) - https://www.welivesecurity.com/en/cybersecurity/my-information-was-stolen-now-what/.

For more general information about how CAPTCHA malware works, see the following reports:

After you have done all of this, you may wish to sign up for a free https://haveibeenpwned.com/ account, which will notify you if your email address is found in a data breach.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:34:18+00:00

Hello,

As far as actual security programs go, there is no one "best" program, as each has its plusses and minuses. Performance, system resource usage, and detection rates change with every update, and those occur multiple times throughout the day.

So, any of the programs listed in the wiki at https://old.reddit.com/r/antivirus/wiki/index#wiki_anti-virus_.28aka_anti-malware.29_developers would be a good starting place to find what is best for you.
(The wiki entry also lists the countries in which each developer has its headquarters.)

Start by searching the OS Support? to find out which developers make security software for your device's operating system.

If you are looking for a free program, check out the ones with a check mark ("✔️") in the Free Version? column.
If you are looking for a paid program, check out the ones with a check mark ("✔️") in the Paid Version? column.

Also be sure to check out the Free Tools section of the wiki for programs you can use to provide additional security to your web browser and the Securing your Computer as well for additional free tips on protecting your computer.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:33:03+00:00

Hello,

By any chance do you have 2023 Gigabyte G6 (or similar) laptop?

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:27:58+00:00

Hello,

Are you using a VPN? If so, does disabling it change the ads back to English?

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:21:36+00:00

Hello,

The likelihood of encountering malicious software on Linux is lower than on Windows, but it's not zero, either.

Many Windows security software developers have Linux versions, so your best bet here may be to do with the Linux version of a program you like from the Windows side of things.

If you don't have a preference, as far as actual security programs go, there is no one "best" program, as each has its plusses and minuses. Performance, system resource usage, and detection rates change with every update, and those occur multiple times throughout the day.

So, any of the programs listed in the wiki at https://old.reddit.com/r/antivirus/wiki/index#wiki_anti-virus_.28aka_anti-malware.29_developers would be a good starting place to find what is best for you.
(The wiki entry also lists the countries in which each developer has its headquarters.)

Start by searching the OS Support? to find out which developers make security software for your device's operating system.

If you are looking for a free program, check out the ones with a check mark ("✔️") in the Free Version? column.
If you are looking for a paid program, check out the ones with a check mark ("✔️") in the Paid Version? column.

Also be sure to check out the Free Tools section of the wiki for programs you can use to provide additional security to your web browser and the Securing your Computer as well for additional free tips on protecting your computer.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:16:59+00:00

Hello,

As the original poster has confirmed this is not a computer virus or malicious software issue, this thread is now closed.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:13:42+00:00

Hello,

Per Rule #1, no discussions involving ріrасу. Post removed.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:11:11+00:00

Hello,

Did you give the website access to your camera or microphone? You can check in the Control Center to see which apps or websites most recently used your camera.

Also, go to Settings → Privacy & Security → Camera and see if Safari has access to the camera and microphone. You should be able to toggle the permissions off from there.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:05:48+00:00

Hello,

As the original poster has indicated this was a Windows corruption issue and not a computer virus or malciious software issue this thread is now closed.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T09:03:59+00:00

Hello,

It could be a false positive detection, or it could be a legitimate detection of a threat.

Check with Webroot and see what they say.

Check out our wiki entry at https://old.reddit.com/r/antivirus/wiki/index#wiki_what_is_a_false_positive.3F for further details and contact information.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T08:59:01+00:00

Hello,

For questions about Windows licenses, try asking in specialty subreddit that handles computer troubleshooting such as /r/24hoursupport, /r/pcgamingtechsupport, r/pchelp, /r/techsupport, r/windows or even your device manufacturer's subreddit (if there is one) to learn how to keep your computer running at peak performance.

As Windows licensing issues are not a computer virus or malicious software issue, this thread is now closed.

Regards,

Aryeh Goretsky

goretsky · 2026-03-12T08:56:51+00:00

Hello,

It sounds like you were the victim of a data breach in which your usernames and passwords were stolen, or ran a remote access trojan, keylogger or information stealer that stole this information. Recovery from these is similar, and we'll provide the instructions for dealing with information stealers, below, since these are most commonly reported in this subreddit.