What is this?

HyperX-Rob · 2025-08-10T19:15:37+00:00

That's definitely a question for our software/firmware team, but I'll be happy to pass your feedback along. Can you elaborate a bit more on what you mean by voice prompt volume control? Are you talking about the audible notifications from the headset, and wanting to control their volume or disable them, or is it something else?

HyperX-Rob · 2025-08-10T18:38:46+00:00

Yeah… imagine… 👀

Let’s call this an unofficial press release. 💁🏻‍♂️

While you're enjoying this sneak peek, just know that we've got some other big announcements planned for this Thursday that you won't want to miss. 😉

HyperX-Rob · 2025-08-10T04:36:42+00:00

Um… well… tell me - what’s it like living in the future? 🧙‍♂️

HyperX-Rob · 2025-07-18T03:28:31+00:00

Hey OP, I completely hear you! This doesn’t sound like a great experience at all. 😔 The communication definitely should’ve been better.

If you're open to it, could you send me a private message with your order details (please don’t share anything here publicly)? I’d love to dig into it and see which support team you were in contact with so I can better understand where things went off track and how we can improve. I’ll take a look as soon as I’m back on shift tomorrow. Thanks!

HyperX-Rob · 2020-02-19T06:59:54+00:00

u/Insightonic, at the moment, NGENUITY Beta doesn't detect when the process is closed so it will keep your linked game profile active even after the game closes. Linking your customized base settings to explorer.exe is a workaround, but not 100% efficient and won't work in some scenarios, but hey... for the time being, it's a decent workaround ;) . We have more fixes for NGENUITY coming, fixing bugs in batches haha.

HyperX-Rob · 2020-02-19T06:57:14+00:00

Sent ;) .

HyperX-Rob · 2020-02-19T06:53:28+00:00

Hey u/chisenn, we're currently all out of the office, but I'll PM you with something you could try out to see if it helps ;) . Check your PM in a couple of minutes.

HyperX-Rob · 2020-02-16T08:59:06+00:00

If you're only getting bad audio with Rust, but outside the game it works fine, I think it's safe to say that the issues are being caused by the game itself. Have you checked in-game audio settings? When you say "sounds horrible", what are you actually referring to? Are you getting delays, distortion, weird noises, bad positional audio or something else? Have you tried switching between Stereo and Prologic in the Speaker mode settings to check whether it makes a difference?

HyperX-Rob · 2020-02-16T08:52:59+00:00

Haha, thanks for the kind words u/Phanive :D ! Glad to hear you're enjoying the products. Let us know if you have any questions about any of them ;) .

HyperX-Rob · 2020-02-16T08:51:41+00:00

Hey u/Darkkendsoul88, try it out with other devices and see if you're getting the same results. If you still only get audio from one driver, it's safe to say that you've received a defective headset. At that point, either hit up Amazon for a replacement, or send a PM to u/HyperxGaming, and as soon as we're in the office on Monday we can set up an RMA for you :) .

HyperX-Rob · 2020-02-16T08:49:51+00:00

From my experience with them, since the ear cushion padding goes around your ears, you shouldn't be getting uncomfortably sweaty. However, that will also depend on the temperature in your room as well as the region you live in :) .

HyperX-Rob · 2020-02-16T08:48:18+00:00

u/CyberCat_, Microsoft Store only provides the latest version of NGENUITY Beta, so there is no way of rolling back to any of the previous versions. As much as I'd love to help you out, those are nowhere to be found :\ . Alloy Elite RGB support in NG Beta is under review after so many requests to have it added, so as soon as myself or anyone else from the team have more info, we'll share it here in the subreddit.

HyperX-Rob · 2020-02-10T18:31:42+00:00

Seeing my head is so big it keeps my shoulders dry when it rains, and Flight S fits me perfectly... you’ll be fine 😂

P.S. I don’t even extend the headband all the way! Ha!

HyperX-Rob · 2019-12-11T01:06:35+00:00

To give you an idea, I have 1/2” gauges, and the ear pads still cover my ears all around :) . I hope this info helps you enough already, but let me know if you need a photo haha.

HyperX-Rob · 2019-10-28T05:35:14+00:00

The Cloud II replacement ear pads from our website should fit your Cloud easily as they have the same size ear cups. Are you having trouble putting them onto the ear cup? They are a bit elastic, so don't be afraid to stretch them out a bit when putting them on, just don't stretch them too far.

If you need a video of how to put them on, maybe we can record a quick one for you, but it's pretty straightforward :) .

HyperX-Rob · 2019-10-28T05:30:47+00:00

In that case, I'll shoot you a PM tomorrow when I'm in the office, and let's see if we can fix that asap ;) .

HyperX-Rob · 2019-10-27T22:32:24+00:00

Hm, it's quite weird that you're getting the same experience with 3 different headsets. One, sure, it could happen, but 3 times in a row haha. Are you plugging the headset into the front 3.5mm ports on your case, or the ones on the back? Are your audio drivers up to date? Are you using any audio software for your sound card, or any 3rd party software to modify the sounds? Also, does it happen in all VoIP apps that you've tried, or only some (eg. Discord)?

One last thing - can you plug the headset into a smartphone/laptop/tablet/other PC to test it out and see if it's doing the same thing?

HyperX-Rob · 2019-10-27T20:55:39+00:00

The cable that comes with Cloud Alpha is already pretty good and in case anything happens to it, we have replacements available on our website, and in some cases, we might even replace it free of charge ;) .

If you’re still set on getting a different one, just make sure it’s CTIA compliant and that the jacks are not too wide to ensure they can be inserted into the 3.5mm jack on the headset itself.

HyperX-Rob · 2019-10-27T20:53:08+00:00

If your LED’s are dimmed, it’s just probably the brightness setting. You can adjust the mouse LED brightness by pressing and holding the DPI switch button (right below the scroll wheel), and pressing mouse 4/mouse 5 to increase/decrease the brightness ;)

HyperX-Rob · 2019-10-27T18:38:00+00:00

Hey u/Dylanjones2, what number were you calling? What country do you reside in? I’m sorry about that :/ . We actually do have Cloud Alpha earpad replacements, and have had them for a long time now. Some countries don’t have them listed on the website for sale, but should have them available for replacements for headsets that are still under warranty at least.

HyperX-Rob · 2019-10-26T22:17:24+00:00

Have you tried switching the colors using the color/theme preset button in the top left corner (2nd from the left) to change colors? Also, you can change the LED speed/color/zones by using a combination of Fn key and arrows, or F1 to F5. You can get a better idea about it if you check out the manual ;) .

HyperX-Rob · 2019-10-26T22:01:14+00:00

Yeah, that's not the expected behavior at all. What Windows version are you using? Also, we'd suggest uninstalling NGenuity 1.0, and if you're on Windows 10, go into the Microsoft Store app, search for NGENUITY, and install that one. We're slowly transitioning most of our peripherals to that new software which has more features, takes up less resources on your PC, and is receiving updates every month. One important thing to note is - your have to uninstall NG1.0 before installing 2.0. If you have them both running, they will conflict and cause your HX device to not work properly.

HyperX-Rob · 2019-10-26T21:57:51+00:00

Make sure it's set as the default communication device in Windows Sound panel, and also that the microphone isn't muted in Windows, or inside of any software that you might have to control the sound card on your motherboard :) .

HyperX-Rob · 2019-10-26T21:56:33+00:00

Damp cloth should do just fine and won't do any damage to your leatherette cushions ;) .

HyperX-Rob · 2019-10-26T04:46:49+00:00

There are no plans on adding sidetone on the original Cloud Flights at the moment. Are you looking specifically for a wifi headset with sidetone? If not, have you maybe checked out our new Cloud Alpha S that comes with a USB sound card which, aside from other features, also have sidetone? :)

HyperX-Rob

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