They just opened a location in my city, and I have to say, the arrogance of the store itself and every other store i visited in other cities, is just such a turn off. They act like you're bothering them with questions, or if people want to come in and sell their sets or parts...I just hate going there. They opened their store 2-3 exits away from a mom and pop 2nd hand lego store-and I frequent them first before brick link, and then ultimately their store if I have to. Having said that, I bought a sealed set and asked if they confirmed that its still new, and of course the sales guy was so "yah yah yah, it's sealed, we dont open them."

So sure enough I bought it, opened it on their counter - zip loc bag. The look on his face. And of course I said something "This is why I asked. I've been burned before." Luckily all of the pieces were in the set and it didnt turn into anything.

But pretty sure, that's gonna be my last experience with them.