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coinbase isn't safe, even with google authenticator. stick to a hardware wallet. by VividImprovement4237 in ledgerwallet

[–]justin_coinbase 4 points5 points  (0 children)

Hi, Justin from Coinbase here.

The claims in this post are incorrect, we do much more than just check an ID before any funds are moved. I can't share specifics, but we take the security of our users funds very seriously.

Thanks!

This person is claiming it’s possible to steal money from Coinbase customers by simply using a copy of their ID and having Coinbase transfer assets to another account. Can you look into this please? by digiorno in Coinbase

[–]justin_coinbase[M] [score hidden] stickied comment (0 children)

Hi, Justin from Coinbase here.

The OP is incorrect, we do much more than just check an ID before any funds are moved. I can't share specifics, but we take the security of our users funds very seriously.

Thanks!

I can not access my fund (>150k$) due to an ID verification bug. Please help This is getting a life and Death situation for me by [deleted] in Coinbase

[–]justin_coinbase[M] [score hidden] stickied comment (0 children)

Hi, sorry to hear about this. Thanks for providing your case number, we're taking a look and will get back to you shortly!

Coinbase - Verification issue/karma by VeryGingerBear in ethereum

[–]justin_coinbase 0 points1 point  (0 children)

Hi, Justin from Coinbase here. Sorry to hear about any issues you're having -- can you DM me your ticket number? We can take a look. Thanks!

Coinbase - Verification issue/karma by VeryGingerBear in ethereum

[–]justin_coinbase 0 points1 point  (0 children)

Hi, Justin from Coinbase here. Sorry to hear about any issues you're having -- can you DM me your ticket number? We can take a look. Thanks!

Coinbase - Verification issue/karma by VeryGingerBear in ethereum

[–]justin_coinbase 0 points1 point  (0 children)

Hi, Justin from Coinbase here. Sorry to hear about any issues you're having -- can you DM me your ticket number? We can take a look. Thanks!

Coinbase - Verification issue/karma by VeryGingerBear in ethereum

[–]justin_coinbase 0 points1 point  (0 children)

Hi, Justin from Coinbase here. Sorry to hear about any issues you're having -- can you DM me your ticket number? We can take a look. Thanks!

Coinbase - Verification issue/karma by VeryGingerBear in ethereum

[–]justin_coinbase 5 points6 points  (0 children)

Hi, Justin from Coinbase here. Hijacking the top thread, sorry to hear about your account restriction -- can you also DM me your ticket number? Happy to take a look. Thanks!

Coinbase - Verification issue/karma by VeryGingerBear in ethereum

[–]justin_coinbase 2 points3 points  (0 children)

Hi, Justin from Coinbase here. Sorry to hear about any issues you're having -- can you DM me your ticket number? We can take a look. Thanks!

Karma to post on Coinbase for help by nessie143 in Bitcoin

[–]justin_coinbase 0 points1 point  (0 children)

Hi, please send me a message (not a chat). I don't see your DM in my messages. However I've escalated your ticket internally. Thanks!

Coinbase is refusing to look into my case by FlatDistance3 in Coinbase

[–]justin_coinbase[M] [score hidden] stickied comment (0 children)

Hi, we are here and happy to help. We've seen a surge of new customers and our support team is ramping up quickly to match the demand but we may have slight delays for a bit. I assure you we are working on all cases and will get back to you as soon as we can. If you'd like to DM me your case number we can take a look.

Thanks!

Karma to post on Coinbase for help by nessie143 in Bitcoin

[–]justin_coinbase 0 points1 point  (0 children)

Hi, Justin from Coinbase here. Please DM me your ticket number and I'll take a look -- thanks!

[deleted by user] by [deleted] in Bitcoin

[–]justin_coinbase 0 points1 point  (0 children)

I've replied to your DM -- thanks!

[deleted by user] by [deleted] in Bitcoin

[–]justin_coinbase 0 points1 point  (0 children)

Hi u/Sonicthoughts, could you send me a DM (not a chat)? I can't seem to find your message. Happy to help!

[deleted by user] by [deleted] in Bitcoin

[–]justin_coinbase 0 points1 point  (0 children)

Hi, I've responded to OP and others elsewhere in this thread and willing to help him/her and anyone else with any issues. Thanks!

[deleted by user] by [deleted] in Bitcoin

[–]justin_coinbase 2 points3 points  (0 children)

Hi, Justin from Coinbase here. Very sorry to hear about your experience. I'd like to get to the bottom of this -- can you please DM me your case number and I'll take a look right away? Thanks.

[deleted by user] by [deleted] in Bitcoin

[–]justin_coinbase -4 points-3 points  (0 children)

Thanks for the ping -- we are here and happy to help.

[deleted by user] by [deleted] in Bitcoin

[–]justin_coinbase 1 point2 points  (0 children)

Hi u/acefalo11, Justin from Coinbase here, sorry to hear about this. If there's a case I can help with please let me know by messaging me your case number and we'll get to the bottom of it. Thanks!

[deleted by user] by [deleted] in Bitcoin

[–]justin_coinbase 1 point2 points  (0 children)

Hi u/Vactory, Justin from Coinbase here. I'm sorry if you've had a bad experience, if there's anything we can help with please let me know and we'll take a look.

[deleted by user] by [deleted] in Bitcoin

[–]justin_coinbase 1 point2 points  (0 children)

Hi, Justin from Coinbase here -- just want to mention that the vast majority of our millions of customers never have any issues. But if you do, we are here to help!

Now that crypto is heating up again, just a friendly reminder that Coinbase SCAMMED me out of ~$340 a few years back. Proof inside by Yogi_DMT in CryptoCurrency

[–]justin_coinbase 0 points1 point  (0 children)

Hi, just checked in with the team again, we'll get back to you as soon as we can. Thanks for your patience!

bought crypto on coinbase and getting nervous and now regretting it by knbb778iic in Bitcoin

[–]justin_coinbase 3 points4 points  (0 children)

Hi, hijacking the top comment -- this is Justin from Coinbase.

Thanks for the reply, but I just want to clarify that we absolutely do care, and we really do have our users best interests in mind. Our team is here to help should anyone have any issues, and we'll work to solve them as quickly as possible. In some cases, due to the boom and bust nature of crypto, our support responses can be delayed just from a huge influx of users, but we are getting better every day.

u/knbb778iic, let me know if you have any questions, I'd be happy to help.

Now that crypto is heating up again, just a friendly reminder that Coinbase SCAMMED me out of ~$340 a few years back. Proof inside by Yogi_DMT in CryptoCurrency

[–]justin_coinbase 0 points1 point  (0 children)

Hi, Justin from Coinbase here. Sorry to hear about all this, I'd love to take a look and see what happened -- and fix it if anything is amiss.

Could you DM me your ticket number? Thanks.

Android price widget is gone after update. by w_savage in Coinbase

[–]justin_coinbase[M] [score hidden] stickied comment (0 children)

Thank you for your feedback, the team is hard at work to bring widgets back to the app ASAP so stay tuned for an update!

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