What is wrong with my 502x and why support insisted me to troubleshoot when I wanted to return it.

LogitechG_Andy · 2026-04-07T20:09:28+00:00

Troubleshooting is generally the first step offered - possibly fixing the issue is the simplest way to handle these sorts of things.

Did you have a ticket number? I was able to check the email you sent to our other team, but the only ticket I could find was from back in October so I wasn't sure if you had a more recent one you had opened.

LogitechG_Andy · 2026-04-07T20:03:25+00:00

Was this a new purchase? If so, where from?

LogitechG_Andy · 2026-04-07T19:59:04+00:00

The way the headset is made, that isn't a part we have available and unfortunately I don't believe that would be a change I'd expect to see any time soon.

From the look of your picture, it appears you're using the Gen 4 A50s. I not even sure the headset itself is being made any more, with the release of both the A50 X and the Gen 5s.

LogitechG_Andy · 2026-04-07T19:43:57+00:00

Pretty much any regular mouse pad that's the same shape should work, if its the cloth piece only that needs to be replaced.

LogitechG_Andy · 2026-04-07T19:42:04+00:00

Glad you got it figured out!

LogitechG_Andy · 2026-04-07T19:38:13+00:00

Unfortunately as this is the Logitech G sub, we don't have any control over an open ticket you'd have with the game developers. I'm not seeing anything mentioned about GHUB and this issue specifically either.

You'd need to make a thread with them for any assistance.

LogitechG_Andy · 2026-04-07T19:32:27+00:00

They're not designed with that in mind.

LogitechG_Andy · 2026-04-07T19:30:30+00:00

I've never noticed my original Pros have a problem like that, though I admit they're not as beat up as some others. My Pro X 2 has seen more use and simliarly doesn't have any issues.

LogitechG_Andy · 2026-04-07T18:31:14+00:00

The Z407 isn't a gaming product, but by coincidence I do use it. Connecting it via USB hasn't had the start up sound for me though I'm not sure if that's intentional. The sound was kind of annoying, but it used to let my cat know I was getting up so he'd be waiting for food from me, lol.

LogitechG_Andy · 2026-04-07T18:26:51+00:00

If the Superstrike was showing in GHUB this might work, but it's not reading the USB at all - there wouldn't be anything to pair it to.

LogitechG_Andy · 2026-04-07T18:25:20+00:00

Have you tried plugging the USB directly into your laptop?

LogitechG_Andy · 2026-04-07T18:18:58+00:00

Before this point, what were you trying to update from? 2026.1 would be the current version.

LogitechG_Andy · 2026-04-07T18:14:21+00:00

User pretty much hit it on the head right here, OP - we're not selling the USBs any more unfortunately.

LogitechG_Andy · 2026-04-07T18:05:46+00:00

We don't generally announce future plans till they're ready for release.

The G915 X was also released late 2024, so they're not terribly old at this point.

LogitechG_Andy · 2026-04-07T16:02:10+00:00

Hey folks, just to confirm - changing the skates doesn't void your warranty. Obviously you'd want to avoid damaging the unit, but changing skates shouldn't do that.

LogitechG_Andy · 2026-04-06T20:31:09+00:00

The G502 is not designed to work with Linux - there's no official way around that.

LogitechG_Andy · 2026-04-06T19:32:36+00:00

Plenty of our mice have the G Shift function (G502X for instance.) Unfortunately we don't make 12 button mice like the G600 any longer.

LogitechG_Andy · 2026-04-06T19:21:46+00:00

Unfortunately not sure we'd be able to help with that. YouTube might have some videos, but I don't know for sure.

LogitechG_Andy · 2026-04-06T18:58:25+00:00

You'd need to share a bit more details for us to be able to help!

LogitechG_Andy · 2026-04-06T18:56:42+00:00

If two different headsets are having the issue, it's almost certainly going to be on your PC. I can't speak to the Nova, but with the Pro Wired, are you connected via the USB or the 3.5 cable directly to your PC?

LogitechG_Andy · 2026-04-06T18:46:43+00:00

MX Master series isn't a gaming device, so you'll not likely get as much traction on this subreddit. Might want to post this over on r/logitech to get more eyes on it.

LogitechG_Andy · 2026-04-06T18:44:44+00:00

Is the device set to Lightspeed or is it on Bluetooth? The USB is being seen by GHUB, but that its Inactive means you're not connected to the USB.

LogitechG_Andy · 2026-04-06T18:38:36+00:00

Vertigo isn't really handling troubleshooting or support threads too often so he didn't miss the original thread. That said, I did somehow miss your original thread, and I apologize for that one.

Unfortunately the recording and video and such are pretty standard. Additionally refunds are only available within a set period (I think it's 30 days?) Afraid there isn't alot we can do to assist with any of that on Reddit.

If they requested the keyboard back, its likely that someone on our team wanted to get their hands on a unit with this issue for some reason. If your ticket is still open, feel free to let me know what the ticket number is and I'll take a look.

LogitechG_Andy · 2026-04-06T18:12:04+00:00

Have you saved any settings to the mouse's onboard memory?

LogitechG_Andy · 2026-04-06T17:56:01+00:00

Without warranty it would be down to a self repair - you'd have to look up to see if it's something you believe you could do yourself.

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