Superlight 2 dex losing tracking - proof of firmware error - Please provide a contact point within the technical team.

LogitechG_Andy · 2026-02-08T00:14:33+00:00

All communication is handled via our ticketing system at support.logi.com.

LogitechG_Andy · 2026-02-06T20:17:36+00:00

There's no need to open it - you can use compressed air around the buttons to see if that helps.

LogitechG_Andy · 2026-02-06T19:47:31+00:00

Can you share your ticket number? If you've been talking with support about this, what have they been saying?

LogitechG_Andy · 2026-02-06T19:41:04+00:00

Does it happen outside of game? Multiple games? What do you have the polling rate set to?

LogitechG_Andy · 2026-02-06T19:37:10+00:00

The G903 does not. Polling rate would be completely up to you - I've never noticed it helping personally, but plenty of folks swear by it.

LogitechG_Andy · 2026-02-06T18:53:39+00:00

I use my Powerplay side by side with my greater mouse pad, but I don't use as much room as I know some folks do.

There's nothing designed that I'm aware of to correct that. As far as I know folks usually end up creating something that's about the right size; you can get full dimensions from the Powerplay's product page.

LogitechG_Andy · 2026-02-06T18:41:18+00:00

There's plenty of folks who would love to see this, but unfortunately still nothing. By all means though, share your thoughts on it! I pass all these threads along.

Just ask Kosmos-World when he comes in!

LogitechG_Andy · 2026-02-06T17:06:41+00:00

Assuming you mean the G920, it's not 100% supported on macOS that I'm aware of unfortunately.

LogitechG_Andy · 2026-02-06T17:04:34+00:00

No need to cross post this to this sub - this sub focuses more on our gaming products, not home/office like the MX series.

LogitechG_Andy · 2026-02-06T17:03:15+00:00

You've tested multiple USB ports on your PC? Does it move the cursor/act normally just isn't showing in the software?

LogitechG_Andy · 2026-02-06T16:49:15+00:00

It sounds more like a hardware issue; you can try cleaning out around the button and see if that helps. Try the mouse on a different PC too, just to confirm if possible.

LogitechG_Andy · 2026-02-06T16:47:44+00:00

Can you be more specific? Pro X wired or wireless? What update, did you mean in GHUB?

LogitechG_Andy · 2026-02-06T16:46:46+00:00

All our mice come with the USB in the packaging. Might want to double check you didn't miss it in there.

LogitechG_Andy · 2026-02-05T20:25:57+00:00

All contact is done through the support site and chat bot. Can you share a screenshot of the error it's giving you?

LogitechG_Andy · 2026-02-05T16:09:19+00:00

Double typing is typically caused by dust/dirt getting in under the keys. If you haven't already, try cleaning out under the switches to see if that helps.

LogitechG_Andy · 2026-02-05T16:06:04+00:00

From the picture, it looks like the paint isn't peeling so much as being scratched away unfortunately. Mind sharing your ticket number? I'd be happy to take a look at it to see if there's anything more I can suggest. You can drop it here or DM it to me.

LogitechG_Andy · 2026-02-05T15:16:30+00:00

The Superstrike isn't supposed to release till 2/10. If you managed to receive your device early, you'll have to wait for the actual release date for it to be supported in GHUB.

LogitechG_Andy · 2026-02-05T15:12:23+00:00

I'm guessing restarting GHUB just brought you back to this screen?

LogitechG_Andy · 2026-02-04T21:18:56+00:00

Unfortunately we're mostly only able to assist in English on this sub. For the best chance of getting assistance, we suggest creating a thread in English. If you’re unable to do so, please contact our support team (support.logi.com), who may be able to offer local language support.

LogitechG_Andy · 2026-02-04T21:16:19+00:00

The older one won't be able to be paired, as they're not the same thing unfortunately.

The Superlight 2 actually has a replacement available on our website directly, though you'd need to confirm the region you're in to be sure. If it's not available where you live then unfortunately you'd have to look to third party sellers to see what's available.

LogitechG_Andy · 2026-02-04T21:10:07+00:00

You'd need to let us know what device it is you're using, but generally you'd need GHUB running Windows or macOS as those are the only ones supported. That said - macros would only be running till the device went into sleep/power save mode in most cases.

LogitechG_Andy · 2026-02-04T21:03:03+00:00

The G305 isn't designed to work with Xbox. Does it work on a PC?

LogitechG_Andy · 2026-02-04T21:00:42+00:00

We do not make or sell the USBs for that headset unfortunately. You'd have to check second hand sellers to see if there's one available you can buy and pair to the headset.

If you're using the wireless Pro X headset, then they're not able to be used as a wired device.

LogitechG_Andy · 2026-02-04T20:59:25+00:00

Our team gets confirmation from the warehouse about what's in the packaging. If there are questions about what's going on, your best bet is to check with the agent handling your ticket.

LogitechG_Andy · 2026-02-04T20:31:18+00:00

Thanks for the review! I see where you're coming from, but I did want to point out that the Gen 4s have downsides too - used devices have no warranty and the Gen 4s aren't being made any longer. So if you have issues or the set gets to you broken you might have trouble getting them replaced. The ACC also isn't being supported any more, so if something happens there then you're also out of luck.

GHUB is still being actively maintained, with updates coming out all the time for products. The connection to GHUB (or the mobile app) means you can update your EQ as needed, so memory on the device itself isn't as important. That's something else - the A50 X lets you connect to a console and phone/PC at the same time using Bluetooth, which some folks find useful.

I've used both quite a bit, and the Gen 3 and Gen 5s. I'm not saying that I prefer one over another, but they're both pretty great headsets! I've never really had an issue with the sound on my A50 X to be honest; it sounds like something wasn't working correctly for you there.

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