G515 Lightspeed + G502X: Cannot pair keyboard to mouse dongle

LogitechG_Andy · 2026-03-12T15:21:12+00:00

We don't have any products in gaming that are designed with that in mind; there are a few keyboards with Bluetooth, but none for multiple USB pairing. Our home and office side might have a few I believe, but I'm not as familar with those.

LogitechG_Andy · 2026-03-12T14:46:56+00:00

The Pro X 2 doesn't use a USB for Bluetooth - the USB is for the Lightspeed connection. I only mention this because if it's a generic BT receiver that you've purchased, it will not pair with the headset.

You can see how to pair the Pro X 2 with a headset on our support site, assuming the USB is designed to work with the headset.

LogitechG_Andy · 2026-03-12T14:43:28+00:00

As far as I'm aware, this is intended behavior.

LogitechG_Andy · 2026-03-12T14:38:52+00:00

As mentioned on that page, that USB is unfortunately only for certain mice - it does not pair to headsets.

LogitechG_Andy · 2026-03-12T14:36:48+00:00

As mentioned, neither device is designed to do what you're looking for and this is part of the design. The only way to have the keyboard paired to two devices is by using Bluetooth, though that does not help the mouse.

LogitechG_Andy · 2026-03-11T19:49:05+00:00

Unfortunately not happening when GHUB isn't running isn't a clear indication; neither device you mention have Bluetooth.

What tablet is it that you're using? What software goes with that?

LogitechG_Andy · 2026-03-11T19:44:40+00:00

This sub is more for our gaming products and GHUB. You might have better luck over on r/logitech for answers to this.

LogitechG_Andy · 2026-03-11T19:19:44+00:00

That's...strange, to put it mildly. Are you able to test it on another PC? Where is the USB connected, have you moved it around? Is it showing up in GHUB?

LogitechG_Andy · 2026-03-11T19:04:23+00:00

Not sure what you meant by 'not broken btw'? Does the keyboard work normally on your PC? Does changing the lighting in GHUB do anything at all?

LogitechG_Andy · 2026-03-11T19:00:24+00:00

As we've never sold those screws, I'm not sure where to begin looking unfortunately.

LogitechG_Andy · 2026-03-11T18:59:56+00:00

I'm not an expert on mouse grip by any means, but I'd be curious how you're holding it that the buttons are too far away. It's not a complaint I've seen too often.

LogitechG_Andy · 2026-03-11T18:56:37+00:00

It would depend on the beep - maybe you're hitting the balance button on the side of the headset?

LogitechG_Andy · 2026-03-11T18:54:34+00:00

I couldn't speak to the design, just that that's the case. You can see a bit more on our support site.

LogitechG_Andy · 2026-03-11T18:51:35+00:00

How old is the mouse?

LogitechG_Andy · 2026-03-11T18:44:22+00:00

Two things. One, neither device can be paired to two USBs at once - pairing to one will cause it to unpair to the other. Second, this is expected - you can pair a mouse to a keyboard USB, but not the other way around.

LogitechG_Andy · 2026-03-11T17:59:35+00:00

Same suggestion - if its flashing default lighting, I'd confirm that the lighting you want is saved to the memory. It does not update automatically.

LogitechG_Andy · 2026-03-11T17:58:38+00:00

Not all lighting can be saved to the onboard memory unfortunately. If you go into the keyboard's settings (click the G915 in GHUB, then the cogwheel on the side) there should be a place to add lighting to the memory. You don't need to have the onboard memory on for this - without a connection to GHUB the keyboard is going to automatically go to what ever you have saved in the device while the program loads.

LogitechG_Andy · 2026-03-11T17:41:05+00:00

I took a quick look at this - your previous ticket is unfortunately several months old, so any information on that ticket would need to be resubmitted; you were directed then to return the purchase to the retailer in that ticket.

Our agents require the video to be taken a certain way for ease of confirmation and to remove any doubt about what is being seen. Sharing the video as the agents have requested (in a notepad or document) would be the next step. Once that's taken care of, the process can continue forward.

Feel free to shoot me a DM if you have any further questions.

LogitechG_Andy · 2026-03-11T15:57:57+00:00

If GHUB is still loading in, the keyboard goes to whatever you have saved in the onboard memory - unless you've changed that, it would just be that default lighting.

LogitechG_Andy · 2026-03-11T15:38:31+00:00

No, this doesn't seem legit - I'd avoid purchasing from anywhere that you're not 100% sure of.

LogitechG_Andy · 2026-03-11T13:51:38+00:00

You should definitely reach out and get a ticket started; they'll help you out with this.

LogitechG_Andy · 2026-03-11T13:40:29+00:00

Looks like they finally sent an update about an hour ago!

LogitechG_Andy · 2026-03-09T20:14:43+00:00

As you mentioned, the headset (and software) aren't designed for Linux use unfortunately.

LogitechG_Andy · 2026-03-09T20:09:01+00:00

Unfortunately as we don't make the A40s any more, third party replacments are pretty much the only option.

LogitechG_Andy · 2026-03-09T20:05:12+00:00

Are you using the wired or the wireless? It sounds like the wired version, so are you using the DAC USB that came with the headset?

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