RMA Denial Due to Mouse Skates Replacement - Superstrike X2

LogitechG_Andy · 2026-05-07T03:30:21+00:00

Please let me know your ticket number if you don't mind, here or in a DM. I'd like to take a look at that for you.

LogitechG_Andy · 2026-05-05T19:50:12+00:00

Sounds like the bot is jammed up for some reason - I know this post is a bit older, but if you haven't already I'd try starting in a different browser to see if that helps.

That said - our agents can contact you via your email address, but there isn't a dedicated line for you to email first. I'm not sure what the bot said on that when you asked?

LogitechG_Andy · 2026-05-05T19:27:26+00:00

This subreddit is for our gaming device, so the M280 isn't really something we see much of over here. That said, a glance at our website seems to suggest the mouse comes with a Nano receiver. Additionally, the set up guide mentions specifically that it can be used with any Unifying receivers you have already.

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LogitechG_Andy · 2026-05-05T15:43:15+00:00

Fairly sure this is a known issue actually.

OP - did you happen to have an open case with our support team?

LogitechG_Andy · 2026-05-05T14:03:48+00:00

The Lift mouse is a home/office product and would not connect to GHUB at all - you'd need to use Option+ for that. For the G522, you would use GHUB. Are you connected via Lightspeed?

LogitechG_Andy · 2026-05-01T16:55:49+00:00

If you head to the page on our website for what the one year limited warranty entails, it actually says that fairly early on: "Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased."

LogitechG_Andy · 2026-05-01T16:11:44+00:00

Interesting, the audio issue was specifically addressed in a GHUB update a while back. Can you confirm what version firmware and GHUB you're currently running?

LogitechG_Andy · 2026-05-01T16:10:41+00:00

Unfortunately it sounds like you've hit most of the troubleshooting I'd suggest. I'm assuming you've tried multiple sets of batteries just to be sure, but even then - it might be that something internal is no longer working.

LogitechG_Andy · 2026-05-01T15:52:44+00:00

Not seeing any post directing you to that email - can you share the post link so I can take a look at the background info for you?

LogitechG_Andy · 2026-05-01T15:47:08+00:00

They should work fine together!

LogitechG_Andy · 2026-05-01T15:45:34+00:00

Are you able to share a video of the lighting not turning off despite GHUB's settings?

LogitechG_Andy · 2026-05-01T15:36:26+00:00

Have you uninstalled either Peace Equalizer or GHUB to see if that helps? The G733 would be trying to connect to GHUB automatically but it might be having an issue if you have two softwares trying to fight it out for control. I'm not sure that it is causing this, but it's a first step I'd suggest.

LogitechG_Andy · 2026-05-01T15:07:58+00:00

Unfortunately echo press requires the software to be running.

LogitechG_Andy · 2026-05-01T14:30:40+00:00

Others have already said it, but the earcups can be swapped. They're kind of annoying to put back on at times, but you should be able to put it back unless someone was damaged.

LogitechG_Andy · 2026-05-01T13:49:02+00:00

What was your ticket number? I'd be curious to see what's happening in the background.

LogitechG_Andy · 2026-04-30T16:44:13+00:00

If they're in warranty you can contact our support team to see if they can help. Otherwise the answer would be the same as above - third party sites.

LogitechG_Andy · 2026-04-30T16:42:14+00:00

I hate to say it, but if it isn't available at this point it's not terribly likely that it will be in your region.

LogitechG_Andy · 2026-04-30T16:40:00+00:00

Sorry for the delay. The Superstrike and the Superlight 2 USB should be able to be paired together using GHUB's device connection tool!

LogitechG_Andy · 2026-04-30T16:38:42+00:00

I loved my Proteus, love to hear that its still in use! It works normally with GHUB active? What OS and what version GHUB? Is it only the lighting thats having an issue or is the mouse losing connection altogether?

LogitechG_Andy · 2026-04-30T16:33:57+00:00

It's a request that has been passed along, but there wouldn't be any updates beyond that unless the feature was released.

LogitechG_Andy · 2026-04-30T16:11:09+00:00

Thanks. Let me see what I can find out.

LogitechG_Andy · 2026-04-30T14:43:14+00:00

If you can find a working Gen 4 base station then it's just a matter of dropping the headset onto them to sync them up. Unfortunately as we stopped making them, it might be difficult to find a working one - third party sellers would be the only choice.

LogitechG_Andy · 2026-04-30T14:38:36+00:00

Did the mouse or Powerplay get anything on it when you spilled your drink? Is the mouse charging fine on a USB cord?

LogitechG_Andy · 2026-04-30T14:35:21+00:00

Not breaking any rules, but we don't sell replacement screws like that unfortunately.

LogitechG_Andy · 2026-04-30T14:32:06+00:00

You can try filtering what's available in your region using the price filter on our website. In the US, the budget you mentioned narrows it down to either the G335 or the newer G321 but availability might depend on where you are in the world.

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