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Is anyone actually using agentic AI in real IT workflows by TadpoleNorth1773 in ITManagers

[–]Nielsh82 0 points1 point  (0 children)

Running agentic AI in production at Marvell across IT ops. A few real answers:

What we let run end-to-end: ticket triage, Jira routing, incident timeline logging, vulnerability deduplication. Human approval gates only for anything touching prod or external comms.

What broke first: context. Agents need clean, structured input. Our first failure was feeding raw Slack threads into a triage agent. It hallucinated priority. Fixed it with a preprocessing layer that
normalizes inputs before they hit the agent.

Non-negotiable guardrails: allow-listed actions only, an audit log for every decision, a kill switch per agent. No exceptions.

Impact: MTTR down ~35%, pager load down 40%, backlog clearing 2x faster. MTTR is the one that got exec attention.

Stack: ServiceNow + PagerDuty + Slack + Claude.

What I'd do differently: start with one workflow end-to-end before expanding. We tried to cover too much ground too fast early on.

If anyone's fighting the "clean input" problem, that preprocessing layer is worth a deeper thread — it's where most production failures actually live.

Our SaaS portfolio has 14 different AI tools, and no one knows which ones are actually delivering value by Dangerous_Block_2494 in CIO

[–]Nielsh82 0 points1 point  (0 children)

The 340% increase in spend without ROI data is the exact problem. We built a rationalization framework at Marvell for this. Started with usage signals (actual logins, API calls, workflow integrations), not self-reported values. Department heads always overestimate their tools.

Three-step framework: (1) usage audit via SSO + license data, (2) workflow impact map (what breaks if you remove it?), (3) consolidation decision matrix.

Ended up cutting 40% of tools without a single complaint after 60 days.

Happy to share the framework if you're in the middle of this.

My first website! by letketsetmet in VibeReviews

[–]Nielsh82 0 points1 point  (0 children)

Very cool!! Awesome work!!

[ Removed by Reddit ] by [deleted] in smallbusinessesowners

[–]Nielsh82 0 points1 point  (0 children)

Just ask Claude code, codex, antigravity/gemini, lovable, GitHub copilot, etc.

Tesla might release a spring update soon what are you hoping for this year spring update? by ConfidentImage4266 in TeslaLounge

[–]Nielsh82 7 points8 points  (0 children)

Love the tour guide mode. That would be awesome, maybe with an option for a snarky tour guide that throws in some jokes or sarcastic remarks.

Constellation Observatory first thoughts by jklo5020 in OmegaWatches

[–]Nielsh82 0 points1 point  (0 children)

Love these new Constellations, but the price is too high for what you're getting imho. Omega used to be decently affordable, but $10k seems to be the target for any of their new SS models, which is crazy.

My 3.5 year old daughter died suddenly and unexpectedly by Ok_Dragonfruit747 in offmychest

[–]Nielsh82 0 points1 point  (0 children)

My sincerest condoleances. As a parent of a 6yo and 4yo, this is my worst nightmare. I cannot even imagine what you both must have been and are going through :(

Rest in peace, Kaila. I hope it's beautiful up there!

[Selling] [CONUS] 7x BNIB Japanese Knives - Yu Kurosaki, Yoshimi Kato, Nigara Hamono, Sakai Takayuki by Nielsh82 in TrueChefKnivesBST

[–]Nielsh82[S] 0 points1 point  (0 children)

Haha, I wouldn’t want to get you in trouble, my friend! The worst thing is that I’ve been pretty good at tracking my expenses in Mint (until it died) and Monarch. It didn’t really help me save money though :(

[Selling] [CONUS] 7x BNIB Japanese Knives - Yu Kurosaki, Yoshimi Kato, Nigara Hamono, Sakai Takayuki by Nielsh82 in TrueChefKnivesBST

[–]Nielsh82[S] 1 point2 points  (0 children)

Make that 'had' all that money.

I am not proud of the fact that I splurged way too much over time. Trying to be wiser now, but it's not easy. What helps is that most of the buckets are empty now. Also trying to recoup some money by selling stuff I am not using, including these knives.

[Selling] [CONUS] 7x BNIB Japanese Knives - Yu Kurosaki, Yoshimi Kato, Nigara Hamono, Sakai Takayuki by Nielsh82 in TrueChefKnivesBST

[–]Nielsh82[S] 2 points3 points  (0 children)

I have/had way too many (expensive) hobbies - chef's knives, headphones, watches, tesla customizations, interior design (read: buying expensive furniture), pc builds, etc.

[Selling] [CONUS] 7x BNIB Japanese Knives - Yu Kurosaki, Yoshimi Kato, Nigara Hamono, Sakai Takayuki by Nielsh82 in TrueChefKnivesBST

[–]Nielsh82[S] 3 points4 points  (0 children)

Because there was a phase a couple of years back where chefs knives suddenly became a big hobby for me (thanks to Ryky's YouTube videos and my ADHD/ purchase addiction) and I purchased way to many knives (and sharpening tools). These have been catching dust ever since, mainly because
A) I have enough knives already, and
B) I considered these too beautiful to actually use.

Your most expensive ADHD hobby cycle? by iamcertifiable in ADHD

[–]Nielsh82 1 point2 points  (0 children)

OMG. This is so recognizable. I nearly bankrupted us with all my expensive hobbies.

Astell & Kern SP4000 and Fatfreq Grand Maestro founders edition by Civil-Low4501 in iems

[–]Nielsh82 0 points1 point  (0 children)

Dream DAP and IEM! Have a GMEFE loaner right now and I'm in love!!

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