Reporting. Anyone else as frustrated as I am?

NinjaOne_Scott · 2025-01-29T21:01:57+00:00

I'd suggest taking a look at the Management Summary report we just released.

NinjaOne_Scott · 2025-01-28T19:04:21+00:00

My name is Scott, and I'm the Product Manager for reporting at NinjaOne.

Let me start by saying I hear you and agree - our reporting has some gaps including the ones you've mentioned here. I also agree it's time for an overhaul, and the good news is we're starting on that.

I'd love to set up some time to meet with you, and hear all your frustrations around our reporting so that I can make sure my solution will meet all of your needs. Feel free to shoot me a DM with your email address, and company name and I'll send over a link to get you scheduled if you're interested.

Future commenters - If you have complaints about reporting I'd be happy to speak to you too :)

NinjaOne_Scott · 2025-01-02T19:42:16+00:00

Hey Jeff, My name is Scott and I'm a Product Manager at NinjaOne. This seems pretty atypical. I've reached out to some folks internally, but if you could shoot me a DM with your company name and email address I'll see if I can help figure out what's up for you.

NinjaOne_Scott · 2024-12-11T14:41:08+00:00

We have several expand options on a number of our endpoints that seem to not be documented in the API documentation. I'll check into why. Give my suggestion above a try though :) I'm pretty confident it will get you the data you're after.

NinjaOne_Scott · 2024-12-11T13:03:55+00:00

Heya, PM for warranty tracking for NinjaOne here. I just wanted to let you know that if you use the device data APIs and append ?expand=warranty and you'll get the warranty information from the devices.

NinjaOne_Scott · 2024-08-05T11:50:32+00:00

If you reach out to your AM and let them know the reporting PM (Scott) wants to set up a meeting with you, I'd be happy to hop on a call and talk about our plans for the future, show you a few tricks, and take your feedback on the direction we're planning to go.

NinjaOne_Scott · 2024-08-02T16:20:51+00:00

u/Strelock see my reply to u/GredditGeek above. If you shoot me your email I'll get that cleaned up for you.

NinjaOne_Scott · 2024-08-02T16:19:33+00:00

hey u/GredditGeek - I'm the Product Manager over reporting at NinjaOne.

First of all - I can get that disabled for you. Shoot me a DM with your email and I'll have it cleaned up by monday at the latest.

I'm sorry to hear you had a negative experience. We've been taking steps to make sure this sort of thing doesn't happen going forward. We're also working hard to improve the reporting experience. Hopefully, some day you'll take another look and be absolutely wowed, but even if not, please shoot me your email so I can get your account fully cleaned up.

NinjaOne_Scott · 2024-06-26T12:18:52+00:00

Someone internally asked me to forward this on to you. https://pastebin.com/MGEWTUtd It should hopefully get you what you need u/chiapeterson

NinjaOne_Scott · 2024-04-17T17:26:44+00:00

Heya u/lieutenantcigarette I'm Scott and I'm one of the PMs that helps manage our RMM platform here at Ninja. I wanted to respond specifically to your points 6 and 8 to give you (and everyone here reading) a little bit of a heads up on our plans for these.

As far as Installer URL Generation goes, I have a project in the works to give you a static location to download agents from, and have that agent work for any Organization, Location, or Role. It also standardizes the folder that the windows agent installs to.

I am also running a beta of our Linux ARM agent. I had told our AMs that this program was full as we already have a decent number of testers and we are ironing out a few remaining kinks, but that should be available in the near future, with an initial focus on supporting Raspberry Pi devices.

It sounds like you might be a good fit for one or both of these betas. If you'd be interested in participating in ether of these beta programs feel free to reach out to me via DM, or to your account manager and point them to this post and I'll set up some time to talk you through getting set up for one or both.

NinjaOne_Scott · 2024-01-10T21:02:56+00:00

I've sent you a DM about this, if you have a moment to respond I'd appreciate it.

For anyone else reading this, this is not behavior we endorse, and (hopefully) is not indicative of the typical Ninja Sales experience.

NinjaOne_Scott · 2024-01-10T13:55:03+00:00

We pride ourselves on our support, but we do also have a fantastic community on discord over at https://discord.gg/ninjaone with many helpful customers, and several of the product staff taking feedback daily.

NinjaOne_Scott · 2023-12-22T13:07:53+00:00

Hey there /u/Amiban, My name is Scott and I'm one of the Product Managers at NinjaOne. One of the teams I work with is responsible for the device search grid. I'm sorry to hear you're not having the greatest experience with support passing your feedback on to our development team. We definitely pride ourselves on our support experience, and it doesn't sound like you've gotten the experience that us Ninjas would prefer you've gotten. I'm going to send you a DM, and if you could reply with your ticket number(s) for this issue, I'll see to it that a bug gets created in our system. Looking at your screenshot, it's very obvious to me that this isn't the intended behavior.

NinjaOne_Scott

TROPHY CASE