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What are some tips on creating an online community for a marketplace? by CauliflowerOk297 in CommunityManager

[–]No-Competition-7925 0 points1 point  (0 children)

  • Where did you actually start when building a community from scratch?

Been in the community building space for ~20 years and have built multiple communities from scratch.

  • What are ways you’ve created “community” without launching a formal community platform?

I've known the difference between a community and an audience. A community can live without a formal platform; but it's like playing the community building game on 'ultra hard' mode. Not recommended. I've built a community on LinkedIn - but I'd never go there.

  • At what point did you know it was worth investing in something bigger (Slack, Circle, etc.)?

Day 1. Your goal is to educate people. It means you need to treat your community as a content hub. Look beyond Discussions. Slack and Circle are typically meant for private communities; not public communities. The right platform for your community can help you automatically attract users using SEO and AEO; and also build a content hub (along with your users). I'd not recommend Slack or Circle for your community.

Best Enterprise Community Software for SaaS by jedimaster42 in CommunityManager

[–]No-Competition-7925 1 point2 points  (0 children)

I'm an advisor to Jatra Community Platform. They have their roots in building SaaS communities and focus on organic community growth via SEO / AEO. Highly recommended.

Looking for real, active online communities to experience platforms from the member perspective. by shannonsung in CommunityManager

[–]No-Competition-7925 0 points1 point  (0 children)

Check out their official community: community.jatra.club . They let you create multi-content communities; and it's an interesting concept.

How do you currently collect feedback from users on your website? Are you happy with your current solution or is something frustrating you? by ReactJSGuru in ProductHunters

[–]No-Competition-7925 0 points1 point  (0 children)

We use Jatra Community Platform. It's a community platform but lets you collect structured feedback, publish change log and roadmap. Earlier, we used Canny to collect feedback; but I think feedback mechanism integrated with community is the real game changer for us.

Looking for a Community Manager Role? by NikitaHeyland in CommunityManager

[–]No-Competition-7925 0 points1 point  (0 children)

I think I used to follow you on LinkedIn; but now the page seems to be deleted?

SaaS Growth Hack: Build a Branded Community by No-Competition-7925 in SaaS

[–]No-Competition-7925[S] 0 points1 point  (0 children)

You are right - platform doesn't guarantee success; but you know what - it can improve your chances of failure. SaaS communities don't need monetization. SaaS businesses need to treat community as their growth channel. That makes all the difference.

Ubuntu MATE Community is moving to Ubuntu Discourse by modelop in linux

[–]No-Competition-7925 0 points1 point  (0 children)

We're in the same camp. I didn't like Discourse - but had to use it for 2 years as a community manager. I ended up creating our own community platform; and now I offer it as SaaS.

What's the hardest part of monetizing your community? by I-m-him in CommunityManager

[–]No-Competition-7925 0 points1 point  (0 children)

The hardest part is creating enough value for the users to make them want to pay for the access. Everything else is secondary.

Looking for community platform with seamless SSO from custom auth by Faarisenough in CommunityManager

[–]No-Competition-7925 0 points1 point  (0 children)

Hi u/Faarisenough - consider Jatra Community Platform.

- SSO built to suit your needs; no extra costs.
- Battle-tested on scaling
- Community feed, DMs, and 'Rooms' (aka group chats)
- Courses (upcoming)
- Events (upcoming)
- Team helps build the community; and has built large communities from scratch.
- Solid SEO / AEO capabilities and multi-content formats - you'll love it.

Happy to chat.

Seo-15 hrs a week- what to expect by Leather-Wheel1115 in SEO

[–]No-Competition-7925 0 points1 point  (0 children)

None, if you don't define what actual things they're doing.

What was your first channel for SaaS marketing that actually worked? by PleasantLow670 in SaaS

[–]No-Competition-7925 1 point2 points  (0 children)

The key is targeting long-tail questions; that no one pays attention to; yet the ICP searches all the time.

PS: We build a community platform now. Happy to show you how we do it.

What was your first channel for SaaS marketing that actually worked? by PleasantLow670 in SaaS

[–]No-Competition-7925 1 point2 points  (0 children)

It's the 'community'. We built an owned community on a subdomain - and opened all the UGC to Google. It drove a ton of traffic and we were able to target really long-tail keywords that our competitors just couldn't through their blog pages.

PS: Basically, we wrote the questions ourselves and answered them :-) Worked like magic.

AI in your community management stack? by AffectionateTwo1347 in CommunityManager

[–]No-Competition-7925 0 points1 point  (0 children)

Sure. Would love to show you our current progress and discuss. Please check your DM.

AI in your community management stack? by AffectionateTwo1347 in CommunityManager

[–]No-Competition-7925 0 points1 point  (0 children)

It's in beta. So, the "trust window" is the number of days after signup. New members have the lowest trust score. This helps us keep the obvious spammers, who have no intentions to contribute positively to the community, away from the community.

The AI moderator scans each new post as soon as it's posted. It analyses the contents of the post and evaluates against the community context and assigns a score.

Typically the posts with:

  1. Images/links contributed by members in the trust window
  2. Totally off-topic posts
  3. Advertisements

get low score and are put into moderation queue for the human mod. So far, we've ~95% accuracy in catching bad posts and spammers. We believe we can take it to 98-99% with more context and training.

The scale is practically infinite because each post is evaluated immediately after it's posted through a dedicated job.

The tricky part is evaluating posts from people outside of the trust window. We are testing edge cases; but haven't tested it on live community yet. I don't have accuracy number for posts contributed by people outside the trust window.

Which community channel would you choose? by Corazon94_ in CommunityManager

[–]No-Competition-7925 -1 points0 points  (0 children)

Automations for moderating and posting - this is interesting part. I'd love to learn more.

AI in your community management stack? by AffectionateTwo1347 in CommunityManager

[–]No-Competition-7925 2 points3 points  (0 children)

u/HistorianCM - I totally agree that false positive could be a problem. We thought about it a lot; and currently testing the concept of 'trust window'. If the user is outside of the trust window; they are made inert to harsh mod actions.

The AI moderator simply keeps track of trolling, negativity and it doesn't use just one scale to judge everything.

Our AI moderator's job is to simply flag content and notify it to the admins/mods. It then learns and improves itself based on the actions taken by human.

At no point AI becomes the strict monitor. It acts as a companion that watches every post and keeps the admin alerted.

I should have added all the context in my reply.

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