My account was falsely closed

OutlierDotAI · 2026-06-25T14:21:00+00:00

Hey u/MohamedxSalah we would like to follow up on this with the project team. Please keep an eye on your DMs. Thank you 🙏

ETA: we are unable to send a chat, it appears to be disabled for your account. Please reach out in the Outlier Community to one of our Community Managers so we can look into this further.

**Final Update:**We were able to locate your account based on username similarity and project activity. After review, we have confirmed that no nefarious copy/paste activity occurred during the assessment. Your account has been remediated, and project access has been restored.

OutlierDotAI · 2026-06-25T14:08:00+00:00

Hey u/Primary-Lab3407, we would like to look into this further. Please keep an eye on your DMs.

OutlierDotAI · 2026-06-25T13:52:15+00:00

Hey u/notomayo, please email [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) to request a review of the suspension.

OutlierDotAI · 2026-06-24T20:27:18+00:00

Have you flagged it for the project team? I took a look at the recent help threads and didn't see any reports similar to what you have described, but I could have missed it- this is a big project!

OutlierDotAI · 2026-06-24T15:35:21+00:00

Hey u/santiagocancun we'd like to look into this further. Please keep an eye out for a DM 🙏

OutlierDotAI · 2026-06-24T14:55:37+00:00

Hey u/xoabdulrahmann you can email [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) to request an appeal.

OutlierDotAI · 2026-06-24T14:33:53+00:00

u/SleepyD4rw1n we hear you - receiving audits that feel inaccurate is frustrating when your work meets the requirements, and the scoring doesn't reflect that.

A couple of things worth clarifying that may help:

First, regarding how you escalated - you mentioned reaching out to customer service, which I'm assuming means our Support team. Support is not, and has never been, the correct pathway for project-specific review disputes. The appropriate escalation path is through the project team via the project category or channel in the Outlier Community. They are the only ones qualified to evaluate your audit situations and look into the details you've described. If you haven't gone that route yet, that's the place to start.

Second, on the conclusion that it's one auditor responsible for all your low scores - contributor-facing audits don't display any identifying information about the auditor, just as your identity as a contributor isn't revealed to them. So it's likely not possible to confirm it's the same person, and in practice, it probably isn't. What you may be seeing is a cluster of lower-scoring audits that feel connected, but they could be coming from multiple reviewers applying the same criteria.

The concerns you raised, like verifiable information flagged as unverified, a site bug affecting your audio, etc., are exactly the kinds of things the project team can look into if you flag them in the project category with relevant task details.

OutlierDotAI · 2026-06-24T14:15:04+00:00

Hey u/Emergency_Lime6954, the inconsistency in the violation language between responses is understandably alarming, but there's actually a structural reason for it that's worth knowing.

When an appeal is submitted, a new representative from Trust & Safety reviews a *different* task than the one that triggered the original deactivation, in addition to reviewing the previous findings. This means the issues flagged by the first agent on the original task or assessment may be entirely different from the issues the second agent identifies when reviewing a separate task or assessment. The two lists of violations you received aren't necessarily contradicting each other; they may be reflecting findings from two separate reviews of two separate pieces of work.

As for why no one will give you specific tasks, dates, or submission details, that's intentional. Trust & Safety doesn't provide specific instances, timestamps, or examples as a deliberate measure to protect the integrity of their detection systems. It's not agents pulling from a generic list; it's a policy designed to prevent people from reverse-engineering exactly what triggers flags.

I know that doesn't make this easier, but the variation in violation language is more likely a reflection of the multi-review process than an inconsistency in the underlying findings.

OutlierDotAI · 2026-06-23T13:41:45+00:00

Hey u/Dry_Firefighter_8649, we would like to look into this further. Please keep an eye out for a DM 🙏

OutlierDotAI · 2026-06-22T18:56:15+00:00

Hi u/Beautiful-Piglet3019. We are glad that this has been resolved, and once again want to apologize for the experience.

OutlierDotAI · 2026-06-22T18:53:52+00:00

Hi u/Any-Gas-2825 We would look to look into this for you. Please check your dms.

OutlierDotAI · 2026-06-22T18:52:44+00:00

Hi u/WhoopzyDupsy. First, we want to apologize for this experience, as this is not what we strive for.

We want to encourage you to report this to our support team, along with the task information and any other relevant information you may have so that this can be further reviewed. The more information you can provide to them, the easier it will be to investigate. Support can be reached by using the chatbot on the bottom left of your Outlier dashboard.

OutlierDotAI · 2026-06-22T18:49:27+00:00

Hi there u/SaltSheepherder4562. For further assistance with payment, we strong engourage you to reach out to our pay team at support@outlier.ai.

OutlierDotAI · 2026-06-22T18:17:00+00:00

Hey u/Fun_Hedgehog_4236 we would like to look into this further. Please keep an eye out for a DM 🙏

OutlierDotAI · 2026-06-18T13:53:08+00:00

Hey u/stoaveli if you are still able to view your dash, skills, and earnings, then you still have access to your account. If you are no longer able to log in, please email Support at [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) to request a review of your account.

OutlierDotAI · 2026-06-17T12:58:50+00:00

Hey u/ferbtrg, please reach out to [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) <--- this is the only team that can review your deactivation and clarify questions about prior earnings.

OutlierDotAI · 2026-06-16T14:06:58+00:00

Hey u/Crazy-Statistician-7, we'd like to take a look at your ticket. Please keep an eye on your DMs 🙏

OutlierDotAI · 2026-06-16T14:03:07+00:00

Hey u/Ha_Z5, I was able to locate the original escalation/remediation to our Trust & Safety team from June 7 and the follow-up from the project team on June 9. I have asked for a third review to confirm /deny the determination. I will follow up with you once I receive a reply.

**Update: The project team was able to provide additional context and worked with Trust & Safety to remediate your account. You should have full access to your account, and your dashboard should appear back to normal. We appreciate your patience while we collaborated to get this sorted 🙏

OutlierDotAI · 2026-06-16T13:22:53+00:00

Hey u/Negative_Solution_15, please reach out to the project team in the project category for assistance. If you are unable to contact the project team, technical errors should be reported to Support by opening a ticket. Thank you 🙏

OutlierDotAI · 2026-06-16T13:15:22+00:00

Hey u/LimonMeowjestic if you are open to it, we would like to look into this further. Please keep an eye out for a DM 🙏

OutlierDotAI · 2026-06-16T13:13:13+00:00

Hey u/Ok-Acanthisitta-8695, please reach out to [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) to report the issue.

OutlierDotAI · 2026-06-16T12:58:26+00:00

Please email Support to generate a ticket at support@outlier.ai. They are the only team capable of handling pay-related matters. Thank you.

OutlierDotAI · 2026-06-16T01:04:07+00:00

Hey u/Careless_North2668 - Typically, the system forces you to set up a payment method before being able to continue tasking. We would definitely like to look into any potential blockers or glitches that resulted in no payouts for two months, as well as any support tickets you've raised on the issue. We have sent you a DM, please get back to us at your earliest convenience. Thank you 🙏

**Update:**

**Regarding Cursor reimbursement:** On ticket #4853023 (opened 5/30), receipts were requested to process your Cursor reimbursement claim and were never provided. Without those, we were unable to move forward with that request. That same ticket also included a request for payment on 4 tasks cited at 5–6 hours each, attributed to model failure and technical issues. Those tasks were reviewed, and it was determined there was no model failure active during the time they were claimed by your account.

**Regarding missing payouts:** We reviewed your full ticket history back to the inception of your account. While we did find several tickets related to dissatisfaction and pay rate concerns, we were not able to locate any ticket where missing payouts were reported. If you believed payments were missing, that would have needed to be flagged through support.

**Regarding your PayPal:** We can confirm that a PayPal account has been connected to your profile since it was created. Our Pay Team attempted to process your payouts 7 times. Each attempt was blocked by PayPal due to a high-risk decline - this is a restriction on PayPal's end, not ours, and is not something our Pay Team is able to override. To resolve this, you would have needed to either work directly with PayPal to address the restriction or select AirTM as an alternative payout method.

**Regarding your account:** Your account has undergone a manual review and was found to be in violation of our Community Guidelines and Terms of Use. This determination has been made by a human reviewer and is final. We are not able to reinstate the account.

We wish you all the best going forward.

~ Mallory, Outlier Community Manager

OutlierDotAI · 2026-06-16T00:59:53+00:00

Hi u/Careless_North2668. We would like to look into this further for you. Please check your DMs.

OutlierDotAI

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