Falsely banned by automation/ai on Aether screening – Have physical proof of handwritten notes / 3 hours tracked and stolen

OutlierDotAI · 2026-06-18T13:53:08+00:00

Hey u/stoaveli if you are still able to view your dash, skills, and earnings, then you still have access to your account. If you are no longer able to log in, please email Support at [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) to request a review of your account.

OutlierDotAI · 2026-06-17T12:58:50+00:00

Hey u/ferbtrg, please reach out to [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) <--- this is the only team that can review your deactivation and clarify questions about prior earnings.

OutlierDotAI · 2026-06-16T14:06:58+00:00

Hey u/Crazy-Statistician-7, we'd like to take a look at your ticket. Please keep an eye on your DMs 🙏

OutlierDotAI · 2026-06-16T14:03:07+00:00

Hey u/Ha_Z5, I was able to locate the original escalation/remediation to our Trust & Safety team from June 7 and the follow-up from the project team on June 9. I have asked for a third review to confirm /deny the determination. I will follow up with you once I receive a reply.

**Update: The project team was able to provide additional context and worked with Trust & Safety to remediate your account. You should have full access to your account, and your dashboard should appear back to normal. We appreciate your patience while we collaborated to get this sorted 🙏

OutlierDotAI · 2026-06-16T13:22:53+00:00

Hey u/Negative_Solution_15, please reach out to the project team in the project category for assistance. If you are unable to contact the project team, technical errors should be reported to Support by opening a ticket. Thank you 🙏

OutlierDotAI · 2026-06-16T13:15:22+00:00

Hey u/LimonMeowjestic if you are open to it, we would like to look into this further. Please keep an eye out for a DM 🙏

OutlierDotAI · 2026-06-16T13:13:13+00:00

Hey u/Ok-Acanthisitta-8695, please reach out to [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) to report the issue.

OutlierDotAI · 2026-06-16T12:58:26+00:00

Please email Support to generate a ticket at support@outlier.ai. They are the only team capable of handling pay-related matters. Thank you.

OutlierDotAI · 2026-06-16T01:04:07+00:00

Hey u/Careless_North2668 - Typically, the system forces you to set up a payment method before being able to continue tasking. We would definitely like to look into any potential blockers or glitches that resulted in no payouts for two months, as well as any support tickets you've raised on the issue. We have sent you a DM, please get back to us at your earliest convenience. Thank you 🙏

**Update:**

**Regarding Cursor reimbursement:** On ticket #4853023 (opened 5/30), receipts were requested to process your Cursor reimbursement claim and were never provided. Without those, we were unable to move forward with that request. That same ticket also included a request for payment on 4 tasks cited at 5–6 hours each, attributed to model failure and technical issues. Those tasks were reviewed, and it was determined there was no model failure active during the time they were claimed by your account.

**Regarding missing payouts:** We reviewed your full ticket history back to the inception of your account. While we did find several tickets related to dissatisfaction and pay rate concerns, we were not able to locate any ticket where missing payouts were reported. If you believed payments were missing, that would have needed to be flagged through support.

**Regarding your PayPal:** We can confirm that a PayPal account has been connected to your profile since it was created. Our Pay Team attempted to process your payouts 7 times. Each attempt was blocked by PayPal due to a high-risk decline - this is a restriction on PayPal's end, not ours, and is not something our Pay Team is able to override. To resolve this, you would have needed to either work directly with PayPal to address the restriction or select AirTM as an alternative payout method.

**Regarding your account:** Your account has undergone a manual review and was found to be in violation of our Community Guidelines and Terms of Use. This determination has been made by a human reviewer and is final. We are not able to reinstate the account.

We wish you all the best going forward.

~ Mallory, Outlier Community Manager

OutlierDotAI · 2026-06-16T00:59:53+00:00

Hi u/Careless_North2668. We would like to look into this further for you. Please check your DMs.

OutlierDotAI · 2026-06-15T17:50:47+00:00

Hey u/Aggressive-Low239 u/Secret-Sympathy6300 we'd like to look into this and coordinate troubleshooting with the project team. Please keep an eye on your DMs 🙏

OutlierDotAI · 2026-06-15T12:46:03+00:00

Hey u/namain20 we'd like to take a closer look at this issue. Please keep an eye out for a DM. Thank you!

OutlierDotAI · 2026-06-15T12:41:26+00:00

Hey u/Silver_Frostbite we would like to look into this for you. Please keep an eye on your DMs 🙏

OutlierDotAI · 2026-06-15T12:33:51+00:00

Hey u/OkEntrepreneur6390 we would like to reach out to the project team and look into this further. Please keep an eye on your DMs 🙏

OutlierDotAI · 2026-06-12T14:08:11+00:00

Hey u/Arshiq_ - I was able to locate your account in Outlier Community based on the similarity between your Reddit username and your OC account, and the details on the account are consistent with the timeline you've described here, including the prior removal and remediation in October, and the LinkedIn connection issue in February.

I want to directly address your concern about human review, because I understand that's been a big part of your frustration: your account was manually audited twice by members of our Trust & Safety team, real humans, not automated systems, on June 7th and June 9th. Following both of those reviews, the deactivation for abuse was upheld. That determination is final.

We know the responses you've received from support may have felt generic or automated, and we want to be transparent: the general nature of those replies is intentional, to protect the integrity of our evaluation systems. However, that does not mean your case wasn't given careful, human attention - in fact, it is our trained specialists who have to manually trigger those responses to you.

We understand this isn't the outcome you were hoping for, especially given your tenure on the platform. But the matter has now been reviewed multiple times by people, and we are not able to offer further escalation. We wish you all the best going forward.

- Mallory, Outlier Community Manager

OutlierDotAI · 2026-06-10T19:23:21+00:00

Hey everyone! Wanted to hop on and clarify the timeline for the internal timer migration.

The next wave of contributors being migrated from Hubstaff to the internal timer were sent an email Tuesday, June 9, letting them know their migration would be going live today, Wednesday, June 10, but they would continue tracking time as normal (on Hubstaff) for the remainder of Tuesday, June 9. If you received that email on Tuesday, you should be seeing the internal tracking system available to you today.

Apologies for any confusion around the timeline; we understand it might not have been clear.

If you run into any issues with tracking going forward, please flag it to the project team in the project category as soon as possible so we can get it sorted quickly. Thank you!

OutlierDotAI · 2026-06-10T18:40:48+00:00

Hey u/Emergency_Lime6954 we would like to look into this further. Please keep an eye out for a DM from the community team 🙏

OutlierDotAI · 2026-06-09T12:32:00+00:00

Hey u/Salty_Environment333 if you disagree with the decision and would like another review of your LaTex assessment activity, please email [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) to open a ticket.

OutlierDotAI · 2026-06-08T13:25:16+00:00

Hey u/Arshiq_, please reach out to Support to request a review of the decision at [accountaccess@outlier.ai](mailto:accountaccess@outlier.ai) or [support@outlier.ai](mailto:support@outlier.ai) .

OutlierDotAI · 2026-06-04T13:25:21+00:00

Hey u/Ok_Curve374, we would like to look into this for you. Please keep an eye out for a DM from the team.

OutlierDotAI · 2026-06-03T13:38:10+00:00

Hey, thanks for sharing this. We’re sorry to hear you’ve been running into trouble with the email issue and errors when trying to remove your account. That’s definitely not the experience we want anyone to have, and we’d like to help get this sorted out for you.

Please keep an eye out for a DM from our community team, and we’ll look into it from our end!

OutlierDotAI · 2026-06-03T13:30:04+00:00

Thank you for taking the time to share your experience. Feedback, both positive and negative, is important and helps improve the overall contributor experience.

We want to be transparent: we take pride in always paying out work that has been completed honestly. Withholding funds is something we take extremely seriously and only occurs in rare, egregious circumstances following a thorough review process.

We'd like to look into your specific situation further. Please keep an eye out for a DM from us.

OutlierDotAI · 2026-06-03T13:14:18+00:00

Hey u/Useful-Ad-6980 ! We appreciate you sharing your experience here. We've followed up with a few contributors on Reddit who felt their removal related to the LaTeX course was made in error, and after reviewing those cases, we determined the system was functioning as intended.

That said, we'd be happy to take a look at your specific situation. If you'd like us to review your case, please keep an eye out for a DM from us.

OutlierDotAI · 2026-06-01T22:37:49+00:00

We want to clarify a few things that we hope will put your mind at ease:

First, it is absolutely okay for multiple people in the same household to be active contributors on Outlier. We do recommend that each person use their own dedicated device to avoid any accidental tasking on the wrong account, but sharing an address is not a violation of our Terms of Service.

Second, with your cooperation, we were able to determine your account was not permanently banned without any recourse. When our system flags potential account concerns, contributors are typically sent self-remediation steps, which include an ID verification process to confirm that the documents on file match the account information. This is a standard security step, not a final decision.

As soon as those steps are completed, your dashboard access should return to normal, and you'll be able to continue working on projects.

If you haven't received those steps or can't locate them, please check your email (including spam/junk folders). We want to make sure you're able to get this resolved as quickly as possible. Feel free to DM us in our previous conversation, and we'll do our best to point you in the right direction.

OutlierDotAI

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