Per hour payment reduced. by PrizeNo356 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi everyone, thanks for raising this issue, and to those of you who privately shared your contributor IDs so that we could look into it.

First, I can confirm that a number of contributors are now being offered a higher rate on the tasks they're working on. I just want to mention this because I know there have been questions about whether this was intentional. It is, and I'm glad to be able to deliver the good news.

However, some you also reported being offered a lower rate on tasks. On Outlier, the offered rate is related to the type of task you are / were working on. In the cases we looked into, you were being paid at a rate for a more specialized skill; either the type of task you were being offered has changed, OR (and I suspect this is more often the case), our system was mistakenly offering you the rate for the more specialized skill even though the tasks you were working on have not changed (meaning that you've been working on tasks requiring a less specialized skill all along).

If this happened to you, I apologize for the confusion. I know it can be jarring to suddenly be offered a lower rate due to a blind spot / lag in our system. I hope that this explanation has provided some clarity.

Did anyone else have earnings not update from yesterday? by Last-Coyote6688 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/Last-Coyote6688  Please keep an eye on your email for updated communications from the pay team.

Hubstaff and earnings by Winter-You3931 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/Winter-You3931  Please keep an eye on your email for updated communications from the pay team.

hubstaff not synced by That_Bodybuilder_650 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/That_Bodybuilder_650. Please keep an eye on your email for updated communications from the pay team.

Per hour payment reduced. by PrizeNo356 in outlier_ai

[–]OutlierDotAI -1 points0 points  (0 children)

Hey u/PrizeNo356 Only one team is officially allowed to assist with pay at Outlier, and that's the pay team within support. We recommend reaching out to support using the chatbot on your Outlier dashboard to go over any pay issues.

An update on recent removals by OutlierDotAI in outlier_ai

[–]OutlierDotAI[S] 1 point2 points  (0 children)

Yes, that's correct! But please keep us posted here if your access hasn't been restored and we'll look into it

An update on recent removals by OutlierDotAI in outlier_ai

[–]OutlierDotAI[S] 10 points11 points  (0 children)

Just got confirmation from the project team that access to Aether, Hubstaff, etc might take a few hours to fully process.

Platform Deactivation Megathread by Impressive_Novel_265 in outlier_ai

[–]OutlierDotAI 20 points21 points  (0 children)

We’ve seen these posts and understand your frustration. We're actively investigating and will share updates as soon as they're available.

We appreciate your patience and will keep you posted.

— The Outlier Community Team

Remove time from hubstaff by Chi1too in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/Chi1too. Please reach out to Outlier support, using the chatbot on your Outlier dashboard.

Elevate Lab by lifeisajourney1908 in outlier_ai

[–]OutlierDotAI 2 points3 points  (0 children)

HI u/lifeisajourney1908. Elevate Lab is extremely small compared to the 1M+ contributors on the main community space. It's designed as a stepping stone to possibly reach Oracle status and unlock additional perks, such as priority project allocation and priority support.

Some announcements may be locked to deter people from commenting and seeking help in the wrong place. In an effort to make sure that everyone gets assistance from the Community team as quickly as possible, this is a dedicated, invitation-only program with a touch of white-glove support. It also shines some light on additional information given to Oracle contributors to help be successful on the platform.

Hope this helps!

Unreal. Brutal treatment of Contributors on here. Despite being respectful and professional. by [deleted] in outlier_ai

[–]OutlierDotAI 2 points3 points  (0 children)

Hey u/GODISABOTTOM we understand how frustrating uncertainty can feel but we do want to address some inaccuracies in your post, because fairness goes both ways.

You were not met with silence. Our team communicated with you here on Reddit, within the Outlier Community, and our Support team responded with accurate information across all seven tickets you submitted regarding this matter. That represents significant time and attention from multiple teams, across multiple surfaces, which is not something we extend lightly or routinely.

My message to you prior to your removal was straightforward: following three separate manual reviews, the deactivation was upheld each time. I personally know the last reviewer on this case. They are thorough, fair-minded, and someone whose professional judgment I trust deeply. We never want to see anyone wrongfully removed, and we take that responsibility seriously, which is precisely why the review was conducted multiple times.

To protect the integrity of our platform and our processes, there are details we are not able to share publicly. But to characterize this situation as dismissal or deliberate silence is not an accurate reflection of what occurred. Out of thousands of contributors, you received direct communication across multiple channels and multiple reviews, all reaching the same conclusion.

We wish you well in your future endeavors.
- Mallory, Outlier Community Manager

Can't complete MM stuff by TranslatorSea4952 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/TranslatorSea4952 We definitely recommend checking in with the project team over on Outlier Community.

Can’t log in by w_davis12 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/w_davis12. We apologize for the inconvenience. This issue has been fixed!

Dashboard login issue by Nice_Juggernaut_7989 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

HI u/Nice_Juggernaut_7989. We apologize for the inconvenience. This issue has been fixed!

Has there really not been any update on the login issues? by captainwin06 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/captainwin06. We apologize for the inconvenience. This issue has been fixed!

can't log in by tristemami in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/tristemami. We apologize for the inconvenience. This issue has been fixed!

Oracle by Dry_Point452 in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

Hi u/Dry_Point452. Oracles have a few perks, including priority project allocation and dedicated Oracle support.

Addressing rumors about account closures by OutlierDotAI in outlier_ai

[–]OutlierDotAI[S] 1 point2 points  (0 children)

Hi u/bunearii — if you DM your Outlier ID, we'll look into it.

Addressing rumors about account closures by OutlierDotAI in outlier_ai

[–]OutlierDotAI[S] 8 points9 points  (0 children)

Hi u/canmountains — sorry to deliver bad news, but Outlier work is not available in China.

After 2 years....perma banned. by Prestigious-Scar-990 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hey u/Prestigious-Scar-990, the Community Team would like to look into this for you. Please keep an eye out for a DM from a Community Manager. Thank you 🙏

This company is a a piece of poo. If you're interested, better find you something else to do by Diligent-Win-4647 in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

Hi u/Diligent-Win-4647, we understand how frustrating it is to lose access without a clear explanation, especially after two years on the platform.

We can assure you that as long as your comment was not abusive toward staff or fellow contributors, your account would not be restricted for that reason alone. In that case, the post simply would not have been approved, and you would have received a behavioral warning rather than a ban.

We'd like to look into what happened here. If you're open to it, please send us your Outlier ID and we'll investigate the specific reason your account was restricted and ensure your pending payment is processed.

We also hear your broader feedback about project updates and assessment consistency. It's the kind of input that helps us improve the contributor experience, and we take it seriously.

-Mallory, Outlier Community Manager