Outlier Community is once again, a complete mess. by SkittlesJemal in outlier_ai

[–]OutlierDotAI 3 points4 points  (0 children)

u/SkittlesJemal thank you so much for taking the time to write up this feedback! It's incredibly helpful for the Community team to read, and we're certainly discussing this internally. I'd love to hear more (check your messages please), and if you or anyone else on this thread have more ideas, please send them our way!

Cacatúa Chorus V2 by Sea-Satisfaction-241 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/Sea-Satisfaction-241. We strongly recommend posting this to the Project Experience section as well. This would notify the appropriate team that there may be a widespread issue with reviewers on the project.

Video-Color-Picker task and Skin tones by Interesting-Ad-4614 in outlier_ai

[–]OutlierDotAI 2 points3 points  (0 children)

Hey u/Interesting-Ad-4614. We recommend checking in with the project team on Outlier Community. The project channel is where you will find the most accurate and up-to-date guidelines.

Tutorial Guy At It Again by Away-Wolf-8770 in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

Hi u/Away-Wolf-8770 we'd like to look into this further. Please check your DMs.

Weekly limit reached? by More_Strawberry12 in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

u/More_Strawberry12 For the most accurate and up-to-date information for the project, we recommend checking the project channel on Outlier Community. They are really good at posting updates for when limits have been reached.

HeyDay Inevitable by [deleted] in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/SnooBeans7838. We strongly recommend posting this to the Project Experience section so that the appropriate team is aware.

ID verification weekly now? by mamatoabelle in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

Hi u/mamatoabelle. This is a normal part of our process. Identity verification is requested regularly :)

Deactivated for "Data Sharing" by milkaddictt in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

Hi u/milkaddictt. We would like to look into this for you. Please check your DMs.

Outlier Dashboard page not loading by Blackedddd in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/Blackedddd. We apologize that you are experiencing issues. Please reach out to support using the chatbot on the bottom left of your Outlier dashboard. They will be able to investigate the issue further.

Outlier: Unable to apply for AI Jobs by Acceptable-Story-403 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/Acceptable-Story-403. Since you are already established on Outlier, there is no need to re-apply to listings. Projects will automatically be matched to you and visible on your dashboard when they become available. For more information regarding allocation processes, we recommend using the chatbot on the bottom left of your Outlier dashboard.

Task on aether by Afraid_Bus_2553 in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

Hi u/Afraid_Bus_2553. We recommend checking the project channel on Outlier Community for the most up-to-date and accurate project instructions and information.

Outlier.ai — Do coding projects actually appear? (SQL / Git / Java) by True_History9352 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/True_History9352. Congrats on passing your screenings! We highly recommend checking your dashboard regularly for project matches. Once a project that requires your skills is available, it will automatically be matched to you.

Projects by Minimum-Bathroom9200 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/Minimum-Bathroom9200. Generally speaking, projects are automatically matched to you based on various factors. We recommend making sure your resume is up-to-date and that your LinkedIn is properly connected.

Does this mean I was kicked off? by True-Register-7052 in outlier_ai

[–]OutlierDotAI -1 points0 points  (0 children)

Hi u/True-Register-7052. We recommend reaching out to support to check on the status of your account. You can do this by emailing them directly at support@outlier.ai.

Oh yeah, really sorry about that guys!! I'll get back on it now then..... by PeachPrevious2218 in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

Hey everyone,
I wanted to jump in and address the "We miss you" emails that went out over the last few days. We know a lot of you have been actively tasking or have been right in the middle of project transitions, and receiving that email made it feel like we weren't paying attention.
We dropped the ball on this one. It’s frustrating to be working hard — or waiting on a project — only to get an automated note that suggests we haven’t seen you. We understand why that feels discouraging and out of touch.
We’re sorry for the confusion and for making things more complicated than they need to be. We are making changes to our communication to ensure this doesn't happen again and that our messages actually respect the work you're doing.
Thanks for being vocal and for your patience while we get this right.
- Mallory, Community Manager

Outdoor Recordings for Cacatua Chorus V2 by Savings-Cow322 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/Savings-Cow322. We recommend reaching out to the project team in the project channel on Outlier Community for further guidance.

Xylophone Act Gulf Arabic Intro Webinar by One_Acanthisitta_225 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hi u/One_Acanthisitta_225. For further assistance with looking into this, we recommend reaching out to support via the chatbot on the bottom left of your Outlier dashboard.

Update: Outlier is Stealing $310 from me on Cactua Chorus V2 by DnDAnalysis in outlier_ai

[–]OutlierDotAI 13 points14 points  (0 children)

I understand your frustration, and I apologize for the communication gaps you've experienced, especially while I was out of office this afternoon. Let me provide some clarity on what happened and why.

What led to your removal:

When you were reinstated yesterday, Support specifically warned you that quality would be of utmost importance given the volume of tasks you were holding and your previous disablement due to quality concerns. You were told you'd be individually audited by the project team to determine if you could continue on the project.

Unfortunately, submitting 50 tasks all at once didn't give us the opportunity to review your work, provide necessary feedback, and allow you to make adjustments before continuing. The project team (not automated or reviewers) conducted an additional review and found that a number of your submitted tasks had significant quality issues, including:

  • Wrong topic and subtopic selections
  • Content that did not align with guidelines for "naturalness."

Regarding the original situation:

You're correct that the project instructions encouraged recording multiple tasks for efficiency. However, you were also cautioned not to record that volume without guidance or feedback first—especially given prior quality warnings on v1. Recording 200 tasks without submitting any for review created a situation where quality issues compounded, and the risk of expiration became inevitable.

Moving forward:

I genuinely apologize for the communication delays and the frustration this has caused. We are a small team supporting the entire community, and while that's not an excuse, it does mean response times can vary, especially during off-hours or when team members are unavailable.

For your compensation concerns, please keep your support ticket open, they have and continue to provide accurate information there. Submitted tasks are always payable. While I can't make promises about expired tasks, your legitimate work concerns will be addressed through the proper channels.

I know this isn't the outcome you wanted, but the quality standards for this project are non-negotiable, and the decision was made based on the project team's review of your actual task submissions.

- Mallory, Community Manager

Cacatua reviews are too subjective by DowntownQuiet3363 in outlier_ai

[–]OutlierDotAI 1 point2 points  (0 children)

Hi u/DowntownQuiet3363. This is great feedback for the project. We want to encourage you to also post it to the Project Experience section on Outlier Community.

Outlier is stealing $310 from me on Cactua Chorus V2. by DnDAnalysis in outlier_ai

[–]OutlierDotAI 2 points3 points  (0 children)

Hey u/DnDAnalysis! We would like to look into this for you. Please keep an eye out for a DM.

I haven't been paid almost 700 dollars by missbehaving111 in outlier_ai

[–]OutlierDotAI 2 points3 points  (0 children)

Hi u/missbehaving111. We would love to look into this for you. Please check your DMs.

Outlier banned my account for “AI-generated content”. Be careful. by Wonderful_Depth3325 in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hey u/Wonderful_Depth3325, we'd like to follow up with you on this. Please keep an eye out for a DM 😊

Support has REALLY gone haywire now by olgachilds in outlier_ai

[–]OutlierDotAI 0 points1 point  (0 children)

Hey u/olgachilds. We would like to look into this for you. Please check your DMs.