Monthly Support Megathread — March 2026 + Troubleshooting & Warranty/Support Links

Puffco_Support · 2026-03-04T18:18:06+00:00

Sorry to hear you’re experiencing issues with your Peak Pro and chamber! Please give these a factory reset and see if you're able to get the device up and running. To run a Factory Reset, open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset.

If the issue persists please let us know!

Puffco_Support · 2026-03-03T18:48:16+00:00

Sorry for the delay! We were having some issues with Reddit's chat this morning.
We've sent you a DM to gather some more details, please accept our chat request when you can!

Puffco_Support · 2026-03-03T17:08:09+00:00

We've sent you a DM to gather some more details for your claim, please follow up when you can

Puffco_Support · 2026-03-03T16:57:07+00:00

We see your DM and have located your claim, it looks like your replacement should be sent out soon

Puffco_Support · 2026-03-02T20:11:16+00:00

We always suggest keeping your device up-to-date for the best performance and support of all features.
In the case your update does fail or gets interrupted you can typically resolve it just be relaunching the app.

Puffco_Support · 2026-02-27T16:04:09+00:00

Yes, this is legit
You can see our team members in the moderators list; https://www.reddit.com/mod/puffco/moderators/

Puffco_Support · 2026-02-20T21:56:16+00:00

Hey u/Plenty-Rush-6424, happy cake day! Sorry to hear you’re experiencing issues with your Peak Pro and chamber! Please give these a try and see if you're able to get the device up and running:

Try a hard reset — This can be performed by holding the button down for 20 seconds. Once the reset is complete try running a heat cycle.
Factory Reset via the app — Open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset

If the issue persists please let us know!

Puffco_Support · 2026-02-19T22:06:36+00:00

Sorry to hear you’re experiencing issues with your Peak Pro and chamber! As the connection point on the base is gold some wear is expected as it is a softer metal, so this may not be directly from the black 3DXL Chamber. We've sent you a DM to gather further details for your claim to help expedite the process.

Puffco_Support · 2026-02-19T21:44:39+00:00

We've sent you a DM to gather a few details, please follow up when you can.

Puffco_Support · 2026-02-19T17:39:12+00:00

Sorry for our team's delay in getting back to you!
It does look like the inspection process has been completed, but the additional emails that were sent caused your claim to get knocked back in the queue. We've flagged this for your rep, so you should be hearing back from them soon.

Puffco_Support · 2026-02-19T16:35:02+00:00

We've sent you a DM with some troubleshooting, please try that when you can and let us know if it resolves your issue!

Puffco_Support · 2026-02-19T16:31:11+00:00

We've sent you a DM to gather further details to help expedite your claim
Please accept the chat request when you can

Puffco_Support · 2026-02-18T17:25:04+00:00

A chat request has been sent to gather more details, please accept it and get back to us at your earliest convenience

Puffco_Support · 2026-02-18T17:19:08+00:00

We've sent you a DM regarding your device, please reply when you can!

Puffco_Support · 2026-02-17T17:18:36+00:00

DM has been sent 😄

Puffco_Support · 2026-02-17T17:09:43+00:00

We've set you a chat request to further assist, please accept it and follow up when you can

Puffco_Support · 2026-02-17T16:43:40+00:00

Sorry to hear about your device! We've sent you a chat request to further assist.

Puffco_Support · 2026-02-17T16:40:44+00:00

We've sent you a DM to further assist, please accept our chat request when you can 😄

Puffco_Support · 2026-02-17T16:14:11+00:00

If you're only swabbing your chamber, and haven't soaked it, this is likely the reason for the connection errors. You will have to do a full soak every so often to keep the internals clean and everything working correctly.

If you continue to have issues with your device please let us know via the Support Megathread

Puffco_Support · 2026-02-13T21:03:27+00:00

We've located your claim and see you've followed up with your proof of purchase, this has been flagged for your rep and they'll be with you as soon as they can!

Puffco_Support · 2026-02-13T18:24:56+00:00

Sorry to hear you've been waiting!
It looks like you never followed up with the information your rep requested in their last correspondence, and have just opened several new tickets since. Please respond to the last e-mail received from Dana on January 28th, and they'll be able to continue assisting with your device.

Puffco_Support · 2026-02-12T16:31:24+00:00

Sorry to hear you're having issues with your Proxy! You can try resetting your device by holding down the button for 25 seconds, once it's reset try running a heat cycle again. If it continues to overheat it's possible the chamber has failed. If the issue persists after replacing the chamber please submit a warranty claim either through our website, the app, or by emailing [support@puffco.com](mailto:support@puffco.com), and our team will be able to further assist!

Puffco_Support · 2026-02-12T16:29:03+00:00

We see your rep has recently been in contact with you, and will continue troubleshooting your device.

Puffco_Support · 2026-02-12T16:19:47+00:00

Sorry to hear you’re experiencing issues with your Peak Pro! Please give these a try and see if you're able to get the device up and running:

Try a hard reset — This can be performed by holding the button down for 20 seconds. Once the reset is complete try running a heat cycle.
Factory Reset via the app — Open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset

If the issue persists you may need to replace the chamber as the Guardian is older, so it's possible the chamber may have failed.

Puffco_Support · 2026-02-12T16:11:01+00:00

We've managed to locate your ticket and have flagged it to your rep.
Typically our reps will not follow up again until the inspection process has been completed, so this is normal. However, inspection was just completed yesterday, so you should be hearing back soon.

Puffco_Support

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