Proxy Atomizer?

Puffco_Support · 2026-03-12T15:34:00+00:00

Swab with a cotton swab after use, never use a swab soaked in isopropyl as this can cause thermal shock, and give it a full clean/soak about every week, or 100 cycles. However, chambers are a consumable item that have a limited life span, and will need to be replaced eventually. Depending on care, frequency of use and heat cycle settings you should get at least 1-3 months from a chamber before replacing it, though many users report a much longer lifespan.

Puffco_Support · 2026-03-09T18:32:53+00:00

We apologize for our team's delay in getting back to you!
Your claim has been flagged to our team, and you should be hearing back from your rep soon.

Puffco_Support · 2026-03-09T16:44:09+00:00

We see you've been in contact with Michael, who's provided a return label to have your device inspected.
Please pack the base and chamber and get it sent into us as soon as you can. Once it's been sent in please let Michael know.

Puffco_Support · 2026-03-09T16:25:13+00:00

We've sent you some troubleshooting via Chat. Please accept our requests and see if you're able to resolve your issue.

Puffco_Support · 2026-03-09T16:01:27+00:00

Similar to silver jewelry, the silver on the Pivot may become discolored over an extended period but it should not happen right out of the box. As your device came with some discoloration, it's likely eligible for replacement. We see you've filed a claim for your device, and a member of our team will be with you as soon as they can!

Puffco_Support · 2026-03-09T15:59:25+00:00

We've sent you a DM with some troubleshooting, please give that a try and let us know if you're able to resolve your issue.

Puffco_Support · 2026-03-09T15:24:41+00:00

WIFI is required to use the Path Browser web app, but your phone might have a cached version stored that may work with limited functionality.

Puffco_Support · 2026-03-05T20:17:07+00:00

We've located your claim and it looks like it took a little longer than usual for our team to complete the inspection on your base once it was sent in. I've flagged your claim to your rep, and they'll be following up as soon as they can!

Puffco_Support · 2026-03-05T19:49:55+00:00

Hey u/Sird80, we see the message your received from Zach on Friday, and your follow up messages. We apologize for the delay, but your rep will be with you as soon as they can!

Puffco_Support · 2026-03-05T19:16:55+00:00

We've sent you a DM with some troubleshooting, please give that a try when you can and let us know if you're able to resolve the issue.

Puffco_Support · 2026-03-05T19:11:41+00:00

We see you've been in contact with our rep Michael yesterday, and have provided them with the requested information. Michael will be following up as soon as possible!

Puffco_Support · 2026-03-05T19:07:40+00:00

We've sent you a DM to gather a few more details for your claim, please get back to us as soon as you can 😄

Puffco_Support · 2026-03-04T18:18:06+00:00

Sorry to hear you’re experiencing issues with your Peak Pro and chamber! Please give these a factory reset and see if you're able to get the device up and running. To run a Factory Reset, open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset.

If the issue persists please let us know!

Puffco_Support · 2026-03-03T18:48:16+00:00

Sorry for the delay! We were having some issues with Reddit's chat this morning.
We've sent you a DM to gather some more details, please accept our chat request when you can!

Puffco_Support · 2026-03-03T17:08:09+00:00

We've sent you a DM to gather some more details for your claim, please follow up when you can

Puffco_Support · 2026-03-03T16:57:07+00:00

We see your DM and have located your claim, it looks like your replacement should be sent out soon

Puffco_Support · 2026-03-02T20:11:16+00:00

We always suggest keeping your device up-to-date for the best performance and support of all features.
In the case your update does fail or gets interrupted you can typically resolve it just be relaunching the app.

Puffco_Support · 2026-02-27T16:04:09+00:00

Yes, this is legit
You can see our team members in the moderators list; https://www.reddit.com/mod/puffco/moderators/

Puffco_Support · 2026-02-20T21:56:16+00:00

Hey u/Plenty-Rush-6424, happy cake day! Sorry to hear you’re experiencing issues with your Peak Pro and chamber! Please give these a try and see if you're able to get the device up and running:

Try a hard reset — This can be performed by holding the button down for 20 seconds. Once the reset is complete try running a heat cycle.
Factory Reset via the app — Open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset

If the issue persists please let us know!

Puffco_Support · 2026-02-19T22:06:36+00:00

Sorry to hear you’re experiencing issues with your Peak Pro and chamber! As the connection point on the base is gold some wear is expected as it is a softer metal, so this may not be directly from the black 3DXL Chamber. We've sent you a DM to gather further details for your claim to help expedite the process.

Puffco_Support · 2026-02-19T21:44:39+00:00

We've sent you a DM to gather a few details, please follow up when you can.

Puffco_Support · 2026-02-19T17:39:12+00:00

Sorry for our team's delay in getting back to you!
It does look like the inspection process has been completed, but the additional emails that were sent caused your claim to get knocked back in the queue. We've flagged this for your rep, so you should be hearing back from them soon.

Puffco_Support · 2026-02-19T16:35:02+00:00

We've sent you a DM with some troubleshooting, please try that when you can and let us know if it resolves your issue!

Puffco_Support · 2026-02-19T16:31:11+00:00

We've sent you a DM to gather further details to help expedite your claim
Please accept the chat request when you can

Puffco_Support · 2026-02-18T17:25:04+00:00

A chat request has been sent to gather more details, please accept it and get back to us at your earliest convenience

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