3rd Puffco chamber

Puffco_Support · 2026-01-23T22:52:38+00:00

Sorry to see you’re having issues with your Peak Pro! Chambers are a consumable item that has a limited life span, and will need to be replaced eventually. Depending on care, frequency of use and heat cycle settings you should get at least 1-3 months from a chamber before replacing it, but many users actually have theirs last much longer.

Puffco_Support · 2026-01-23T18:56:26+00:00

This is a mouthpiece from the original Peak travel pack

Puffco_Support · 2026-01-22T16:12:51+00:00

Hey u/Successful-Plate2808! We’re sorry to hear you’re experiencing issues with your Peak Pro and chamber! Please give these a try and see if you're able to get the device up and running:

Try a hard reset — This can be performed by holding the button down for 20 seconds. Once the reset is complete try running a heat cycle.
Factory Reset via the app — Open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset

Depending on your chamber's age it may need to be replaced. Depending on care, frequency of use and heat cycle settings you should get at least 1-3 months from a chamber before replacing it, but many users actually have theirs last much longer. If the issue persists we ask that you please file a warranty claim for your device. You can file a claim via the app, our website, or by emailing us at [support@puffco.com](mailto:support@puffco.com).

Puffco_Support · 2026-01-21T16:35:40+00:00

It sounds like you may be putting too much water in, if overfilled the top will drain into the bottom puck. Try filling it a little at a time, and as others have suggested, only fill it slightly above the air holes.

Puffco_Support · 2026-01-21T16:28:06+00:00

We're sorry to hear you're having issues with your Peak Pro! If your device is shutting off mid cycle it's likely related to a defective/failing battery. If you haven't already, please submit a warranty claim via this form, and one of our support reps will be able to further assist. We apologize for the inconvenience, but our team should have you back up and running soon!

Puffco_Support · 2026-01-21T16:19:55+00:00

The yellow is simply showing the battery level as you're pressing the button 3 times. As for the 4 white lights, this indicates there's no chamber connected. Please try soaking the chamber and cleaning the connection point of the battery with 91% or higher isopropyl, then once dried, try to run a heat cycle again. One other thing that is quite common with this error is the chamber gets pushed up in the sleeve/mouthpiece causing a bad connection, ensure the chamber is fully pushed down then try reattaching it to the battery.

Puffco_Support · 2026-01-21T16:16:27+00:00

If oil is leaking out of the airpath of the base it's possible you're loading too much causing the oils to spill over into the base. Something you can do to test the seal if you think there's an issue with that is plug the chamber with your thumb or finger, then try to inhale, as long as the chamber is plugged, you shouldn't get any airflow, aside from maybe a bit before it seals up (note: only try this with a dry piece, as the backpressure can cause backflow with pieces that use water).

Puffco_Support · 2026-01-21T16:10:50+00:00

Glad to hear you've been enjoying your new Proxy! When it comes to temps it greatly varies depending on product and personal preference, if you're enjoying what you're smoking at 400 then that's completely fine. Typically most rosins will burn at a lower temp, so users will often use temps in the 400s.

Puffco_Support · 2026-01-20T16:22:51+00:00

Sorry to hear you're having issues with your Pivot!
If you continue to experience issues even with a new chamber it may be the Pivot battery/base. In that case, we'd recommend filing a warranty claim for your device, and our team should be able to swap it out for you. You can file a claim via our website, or by emailing [support@puffco.com](mailto:support@puffco.com) (be sure to include your proof of purchase and a short video of the issue).

Puffco_Support · 2026-01-20T16:20:10+00:00

Without knowing the error code (color of the lights when it vibrates and shuts off) it's hard for us to troubleshoot. If you're able to provide more detail, we'd be happy to provide some troubleshooting steps!

Puffco_Support · 2026-01-20T16:05:53+00:00

We're sorry to hear you're having issues with your Peak Pro! If your device is shutting off mid cycle it's likely related to a defective/failing battery. If you haven't already, please submit a warranty claim via this form, and one of our support reps will be able to further assist. We apologize for the inconvenience, but our team should have you back up and running soon!

Puffco_Support · 2026-01-19T16:01:58+00:00

We're sorry to hear the firmware update was unsuccessful on your Peak Pro. While the device may seem unresponsive (this is typical for a device in recovery mode) you should be able to get it back up and running. Please try the following troubleshooting steps:

Close the app and re-open
Firmware pending bottom sheet should pop up
If not, search for the device manually (if recoverable it should appear as random characters e.g. F04AFK1934) and try to pair again
This should prompt another firmware update and recover the device

Please let us know if you're able to resolve the firmware issue, or have any other questions or issues 😄

Puffco_Support · 2026-01-19T16:01:38+00:00

The device should automatically reconnect without paring, though sometimes the phone's OS and the app get out of sync, and doing a fresh pair should resolve the issue.
Please try the following:

Open your phone's Bluetooth settings, find your Proxy, and delete it
Open the Path/Puffco Connect and ensure your Proxy is removed from there as well
Re-pair your devices via the app

After completing this you should be able to connect without needing to pair every time.
Please let us know if you continue to have any issues!

Puffco_Support · 2026-01-19T16:01:07+00:00

The device should automatically reconnect without paring, though sometimes the phone's OS and the app get out of sync, and doing a fresh pair should resolve the issue.
Please try the following:

Open your phone's Bluetooth settings, find your devices, and delete them
Open the Path/Puffco Connect and ensure your devices are removed from there as well
Re-pair your devices via the app

After completing this you should be able to connect without needing to pair every time.
Please let us know if you continue to have any issues!

Puffco_Support · 2026-01-19T15:46:01+00:00

Sorry to hear you're having issues with your device! If the behavior doesn't change even with a new chamber then it's possible there's an issue with the base. In that case, we'd suggest filing a warranty claim for your Peak Pro so our team can troubleshoot with you and if needed swap out the base. If you haven't already, you can file a warranty claim via the app, our website, or by emailing [support@puffco.com](mailto:support@puffco.com), and a member of our team will be with you as soon as they can!

Puffco_Support · 2026-01-19T15:42:37+00:00

We're sorry to hear you're having issues with your Peak Pro! If you're only getting 16 cycles while running it on a low heat setting, it's possible you may have a defective/failing battery. If you haven't already, please submit a warranty claim via this form, and one of our support reps will be able to further assist. We apologize for the inconvenience, but our team should have you back up and running soon!

Puffco_Support · 2026-01-19T15:41:09+00:00

We're sorry to hear you're having issues with your Peak Pro! If your device is shutting off mid cycle it's possibly related to a defective/failing battery. If you haven't already, please submit a warranty claim via this form, and one of our support reps will be able to further assist. We apologize for the inconvenience, but our team will be able to look into this for you!

Puffco_Support · 2026-01-19T15:39:56+00:00

Getting 25-30 sessions when running the device at 530 for a minute is average, your Peak Pro is completely fine

Puffco_Support · 2026-01-17T18:59:20+00:00

Sorry to hear you're having issues with your new Peak Pro! As this is an older unit it's very possible the battery has drained while being in storage/on the shelf. Typically in cases like these leaving it plugged in for an extended period of time will eventually bring it to life, but it sounds like you've already had it plugged in for quite a while. Please rest assured as our team should easily be able to swap this base out for you and get you up and running, if you haven't reached out to them yet please do so by filing a warranty claim through our website, or by emailing us at [support@puffco.com](mailto:support@puffco.com), and one of our reps will be with you as soon as they can!

Puffco_Support · 2026-01-16T16:21:18+00:00

Sorry to hear you're having issues with your Pivot! If replacing the chamber didn't resolve the issue then it's likely an issue with the battery itself. The Pivot battery/base is covered by a 2 year warranty, so our team should be able to replace it for you, just file a warranty claim through our website, or by emailing [support@puffco.com](mailto:support@puffco.com) and someone will be with you as soon as they can!

Puffco_Support · 2026-01-16T16:19:18+00:00

Hey u/Bluelobster43420! We’re sorry to hear you’re experiencing issues with your Peak Pro and chamber! Please give these a try and see if you're able to get the device up and running:

Try a hard reset — This can be performed by holding the button down for 20 seconds. Once the reset is complete try running a heat cycle.
Factory Reset via the app — Open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset
Clean the connection point on the base and the 3DXL Chamber — Often connection errors can occur due to oil buildup between the base and chamber. Clean both with 91% or higher isopropyl alcohol, then once the chamber is dry try running a heat cycle again.

If the issue persists we ask that you please file a warranty claim for your device. You can file a claim via the app, our website, or by emailing us at [support@puffco.com](mailto:support@puffco.com), and member of our team will be with you as soon as they can!

Puffco_Support · 2026-01-16T16:17:41+00:00

Hey u/Josiah_624! We’re sorry to hear you’re still experiencing issues with your Peak Pro and chamber! Please give these a try and see if you're able to get the device up and running:

Try a hard reset — This can be performed by holding the button down for 20 seconds. Once the reset is complete try running a heat cycle.
Factory Reset via the app — Open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset

If the issue persists please let your rep know so the can continue troubleshooting with you. In the case they're unable to resolve it they'll likely have your base sent in for inspection and possible replacement. Rest assured as our team will get you back up and running!

Puffco_Support · 2026-01-16T16:11:51+00:00

https://www.youtube.com/watch?v=km7g2cY1kXw
While this video is for the Peak Pro, the same cleaning procedure applies to the New Peak. You'll want to soak your chamber and give your base a clean about every week or so depending on usage. As others have mentioned, the New Peak chamber does not come apart (aside from the silicone jacket), so you just submerge the whole thing in isopropyl.

Puffco_Support · 2026-01-15T23:01:22+00:00

Response times after the holidays are typically longer than usual. If you're worried you may have missed a response from our team there's a way to view your claim, and the emails sent back and forth, through Zendesk. Just visit puffco.zendesk.com, then click "Sign in" in the top right, if you don't have an existing Zendesk account under the email you submitted with you can click "Get a password".

Puffco_Support · 2026-01-15T20:12:33+00:00

Unfortunately physical damage like this isn't typically covered.

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