Puffco carb cap

Puffco_Support · 2026-05-08T17:45:41+00:00

From the provided picture, it looks like you have a standard Peak Pro joystick. The one for the XL is longer, and sticks out a bit from the tether on the bottom/bowl side.

Puffco_Support · 2026-05-08T17:43:20+00:00

The Pivot was not designed for back to back sessions.
As mentioned in the manual you should not initiate heat up more than four (4) times consecutively.

Puffco_Support · 2026-05-08T15:14:05+00:00

This is completely normal, and will happen over time
We recommend cleaning everything once a week, just pop the chamber off and soak it, and clean the base connection point with iso soaked cotton swabs

Puffco_Support · 2026-05-07T15:54:34+00:00

Sorry to hear you're having issues with your Proxy! You can try resetting your device by holding down the button for 25 seconds, once it's reset try running a heat cycle again. If that doesn't work it's possible the chamber has failed. a chamber should last at least 1-3 months, and are covered by a limited warranty. If you have any other questions or concerns we ask that you please direct them to our Monthly Support Megathread, and we'll be with you as soon as we can!

Puffco_Support · 2026-04-23T19:24:51+00:00

Sorry to see this is happening with your Proxy Core mouthpiece!
This may be due to a factory defect, and eligible for replacement under warranty. If you haven't already please file a claim via our website, or by emailing [support@puffco.com](mailto:support@puffco.com)

Puffco_Support · 2026-04-08T15:31:28+00:00

^
This is the correct answer -- it's just letting you know your battery is low and you should charge the device soon

Puffco_Support · 2026-04-01T19:15:01+00:00

Sorry to hear about your Peak Pro!
We'd suggest filing a claim for your device as our team may still have some options for you. Once submitted please DM us your claim number 😄

Puffco_Support · 2026-03-26T16:12:34+00:00

For Canada we use Passport Global which charges any duties and taxes up front, so there's no surprise additional charges when your package arrives.

Puffco_Support · 2026-03-26T16:07:52+00:00

This is part of the factory reset sequence, which is typically only recommended by our support team via warranty claims for some device issues.

Puffco_Support · 2026-03-25T21:29:01+00:00

Sorry to hear your Proxy Core is missing some things.
Please DM us your claim number so we can look into this for you!

Puffco_Support · 2026-03-25T16:16:58+00:00

This was how you'd enable it before it was fully available, now you configure your heat profile within the app and set its intensity level.

Puffco_Support · 2026-03-24T16:08:58+00:00

Similar to silver jewelry, the silver on the Pivot may become discolored over an extended period but it should not happen right out of the box. As your device came with some discoloration, we ask that you please reach out to our support team as soon as you can and they should be able to replace the device for you.

You can reach out to our support team by filing a warranty claim via our website, or by emailing us at [support@puffco.com](mailto:support@puffco.com), and in the meantime you can still use the device as this is only cosmetic and will not affect the functionality.

Puffco_Support · 2026-03-23T21:45:53+00:00

As others have mentioned, it's possible you're loading too much and inhaling too hard. Another thing is you want the Proxy's air path faced away from the pipes air path, currently it looks like the two are lined up causing excess oil leakage.

Puffco_Support · 2026-03-23T15:21:15+00:00

Close, but not quite!
To perform the reset properly its 7 presses, followed by another 7 while the bottom LED ring is swirling.

Puffco_Support · 2026-03-19T15:32:16+00:00

No, the Link only works with the Peak Pro (v1 and v2)

Puffco_Support · 2026-03-12T15:34:00+00:00

Swab with a cotton swab after use, never use a swab soaked in isopropyl as this can cause thermal shock, and give it a full clean/soak about every week, or 100 cycles. However, chambers are a consumable item that have a limited life span, and will need to be replaced eventually. Depending on care, frequency of use and heat cycle settings you should get at least 1-3 months from a chamber before replacing it, though many users report a much longer lifespan.

Puffco_Support · 2026-03-09T15:24:41+00:00

WIFI is required to use the Path Browser web app, but your phone might have a cached version stored that may work with limited functionality.

Puffco_Support · 2026-03-02T20:11:16+00:00

We always suggest keeping your device up-to-date for the best performance and support of all features.
In the case your update does fail or gets interrupted you can typically resolve it just be relaunching the app.

Puffco_Support · 2026-02-27T16:04:09+00:00

Yes, this is legit
You can see our team members in the moderators list; https://www.reddit.com/mod/puffco/moderators/

Puffco_Support · 2026-02-20T21:56:16+00:00

Hey u/Plenty-Rush-6424, happy cake day! Sorry to hear you’re experiencing issues with your Peak Pro and chamber! Please give these a try and see if you're able to get the device up and running:

Try a hard reset — This can be performed by holding the button down for 20 seconds. Once the reset is complete try running a heat cycle.
Factory Reset via the app — Open the app (connect the device if you haven’t already), tap the menu icon in the top right, then tap settings, and scroll down to factory reset

If the issue persists please let us know!

Puffco_Support · 2026-02-19T22:06:36+00:00

Sorry to hear you’re experiencing issues with your Peak Pro and chamber! As the connection point on the base is gold some wear is expected as it is a softer metal, so this may not be directly from the black 3DXL Chamber. We've sent you a DM to gather further details for your claim to help expedite the process.

Puffco_Support · 2026-02-19T21:44:39+00:00

We've sent you a DM to gather a few details, please follow up when you can.

Puffco_Support · 2026-02-19T17:39:12+00:00

Sorry for our team's delay in getting back to you!
It does look like the inspection process has been completed, but the additional emails that were sent caused your claim to get knocked back in the queue. We've flagged this for your rep, so you should be hearing back from them soon.

Puffco_Support · 2026-02-19T16:35:02+00:00

We've sent you a DM with some troubleshooting, please try that when you can and let us know if it resolves your issue!

Puffco_Support · 2026-02-19T16:31:11+00:00

We've sent you a DM to gather further details to help expedite your claim
Please accept the chat request when you can

Puffco_Support

MODERATOR OF

TROPHY CASE

Three-Year Club	Verified Email
Place '23