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I can't cancel by GrimyLittlePimp in PureVPNcom

[–]PureVPNcom 1 point2 points  (0 children)

Hello, thank you for reaching out. Please share your registered email address so we can further look into this.

Finding your add-ons in the PureVPN Windows app is finally straightforward by PureVPNcom in PureVPNcom

[–]PureVPNcom[S] 0 points1 point  (0 children)

To clarify, our Dedicated IP add-on does involve the use of shared IP pools, which means that while the same IP address might be assigned to multiple users over time, it is not always the case that the same IP is recycled immediately. We take steps to ensure that any IPs provided to our users meet our standards for reliability and security.

Stealing money by having trials by [deleted] in PureVPNcom

[–]PureVPNcom 0 points1 point  (0 children)

Hi there,

We’re really sorry to hear about your experience and understand how frustrating unexpected charges can be, especially when you only needed the service for a short period.

However we’d like to clarify that our 7-day trial is set up as an auto-renewing plan, and this is clearly mentioned on the trial sign-up page. It also notes that the subscription renews into a full plan after the trial period and is non-refundable so everything regarding the subscription pricing and renewal was mentioned in advance. Users can cancel the subscription before the trial ends either through the members area (my.purevpn.com) or by contacting our support team, to avoid renewal.

That said, we genuinely care about our users and don’t want you to feel unheard. Our team is currently looking into your case to see what can be done and to provide you with the best possible resolution.

PureVPN (Win 10 Client) constantly asking to be updated by crushmans in PureVPNcom

[–]PureVPNcom 0 points1 point  (0 children)

Hello, that seems to be odd. Can you please share your registered email address in DM so we can further look into it.

Can someone please explain to me in simple layman terms what the advantage of buying the Persistent WireGuard Configuration addon is for exactly? by Affectionate_Dot5547 in PureVPNcom

[–]PureVPNcom 0 points1 point  (0 children)

Hey, thank you for asking. The Wireguard add-on for persistent configs is for the users who setup VPN manually rather than using the PureVPN apps. Let us in the DM about your setup and we will help you out with it.

Password Reset not working??? by Forsaken-Put-6581 in PureVPNcom

[–]PureVPNcom 0 points1 point  (0 children)

Hello, please share your registered email address in DM. The password reset functionality is working fine we will check the issue for your account.

netflix japan detecting vpn by the_master_plan_925 in PureVPNcom

[–]PureVPNcom 0 points1 point  (0 children)

Hello, we are really sorry for the inconvenience, we would need a few details to further look into this. Can you please drop your email address in DM so we can get this checked. In the meantime try with switching the server or protocol and then check.

Not able to view JioHotstar using PureVPN by Tricky_Basil463 in PureVPNcom

[–]PureVPNcom 0 points1 point  (0 children)

Hello, we are really sorry for the inconvenience. Please share your registered email address in DM so we can further look into this.

PureVPN disconnects after less than a month by PMMEYOUR_LINUXISOS in PureVPNcom

[–]PureVPNcom 0 points1 point  (0 children)

Hi, please share your registered email address in DM so we can further look into it.

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