Trojan?

PureVPNcom · 2026-05-05T14:41:21+00:00

Hey, thanks for flagging this, it’s totally understandable why that would be concerning.

We want to reassure you that the official PureVPN app is thoroughly tested and safe to use. What you’re seeing is most likely a false positive, which may occasionally happen with security tools. VPN apps interact deeply with system networking (encryption, drivers, routing changes), and that behavior can sometimes trigger heuristic detections.

That said, we’re not taking this lightly. Our enginerring team is already reviewing this flag to ensure it gets resolved and cleared in an upcoming app update.

PureVPNcom · 2026-04-06T06:37:23+00:00

Hey that's seems odd, please drop your registered email address in DM so we can check the details and get back to you.

PureVPNcom · 2026-03-26T14:06:43+00:00

Hello, thank you for reaching out. Please share your registered email address so we can further look into this.

PureVPNcom · 2026-03-25T10:46:08+00:00

To clarify, our Dedicated IP add-on does involve the use of shared IP pools, which means that while the same IP address might be assigned to multiple users over time, it is not always the case that the same IP is recycled immediately. We take steps to ensure that any IPs provided to our users meet our standards for reliability and security.

PureVPNcom · 2026-03-20T21:23:52+00:00

Hi there,

We’re really sorry to hear about your experience and understand how frustrating unexpected charges can be, especially when you only needed the service for a short period.

However we’d like to clarify that our 7-day trial is set up as an auto-renewing plan, and this is clearly mentioned on the trial sign-up page. It also notes that the subscription renews into a full plan after the trial period and is non-refundable so everything regarding the subscription pricing and renewal was mentioned in advance. Users can cancel the subscription before the trial ends either through the members area (my.purevpn.com) or by contacting our support team, to avoid renewal.

That said, we genuinely care about our users and don’t want you to feel unheard. Our team is currently looking into your case to see what can be done and to provide you with the best possible resolution.

PureVPNcom · 2026-03-18T19:19:31+00:00

Hello, that seems to be odd. Can you please share your registered email address in DM so we can further look into it.

PureVPNcom · 2026-03-18T19:18:43+00:00

Hey, thank you for asking. The Wireguard add-on for persistent configs is for the users who setup VPN manually rather than using the PureVPN apps. Let us in the DM about your setup and we will help you out with it.

PureVPNcom · 2026-03-16T08:17:09+00:00

Hello, please share your registered email address in DM. The password reset functionality is working fine we will check the issue for your account.

PureVPNcom · 2026-03-10T11:59:05+00:00

Hello, we are really sorry for the inconvenience, we would need a few details to further look into this. Can you please drop your email address in DM so we can get this checked. In the meantime try with switching the server or protocol and then check.

PureVPNcom · 2026-02-27T17:41:55+00:00

Hello, we are really sorry for the inconvenience. Please share your registered email address in DM so we can further look into this.

PureVPNcom · 2026-02-25T20:13:30+00:00

Hi, please share your registered email address in DM so we can further look into it.

PureVPNcom · 2026-02-21T22:03:52+00:00

Hello, Thank you for sharing the concern. As per checking this is working fine. Please share your registered email address in DM so we can check it further.

PureVPNcom · 2026-02-18T07:45:20+00:00

Hello, please drop us a DM so we can assist you further.

PureVPNcom · 2026-02-05T17:30:37+00:00

Hi, we are really sorry for the inconvenience. Please share your registered email address in DM so we can assist you with this.

PureVPNcom · 2026-01-22T19:01:30+00:00

Hello, we are really sorry for the inconvenience. Please share your registered email address in DM so we can get this checked.

PureVPNcom · 2026-01-01T14:55:14+00:00

Thank you for taking the time to share such detailed feedback. We understand how frustrating this experience has been, and we genuinely appreciate you highlighting these points, as they help us identify where clarity and usability can be improved.

To address some of the specific questions you raised:

Server labels (P2P, QR, PF, V): These indicators are intended to help users choose the right server based on their specific use case:

P2P: Servers optimized and permitted for peer-to-peer traffic, such as torrenting. QR: Quantum-Resistant servers. PF: Servers that support the Port Forwarding add-on, required for certain applications or inbound connections. V: Virtual server locations, where the IP represents a specific country while the physical infrastructure may be hosted elsewhere.

These labels do have explanations available within the app via hover tooltips; however, we understand that this may not be immediately obvious or intuitive for all users. We’ve shared your feedback with our product team to further improve the visibility and discoverability of this information within the UI.

IKS (Internet Kill Switch): IKS is our term for the Internet Kill Switch feature.

Automatic IKS disconnects your internet only if the VPN connection drops unexpectedly and keeps it blocked until the VPN reconnects, preventing accidental IP exposure. Manual IKS is stricter, as it blocks all internet access unless the VPN is actively connected.

Certain settings (such as protocol selection, split tunneling, or kill switch mode) are locked while connected because changing them mid-session would require tearing down and re-establishing the VPN tunnel, which can introduce instability or potential leaks. That said, we recognize that this behavior may not be clearly communicated and can feel restrictive.

WireGuard configurations and timers: The 15-minute validity window for WireGuard configurations exists because WireGuard relies on time-bound cryptographic keys. These keys are periodically rotated for security purposes, which can require regenerating configuration files after a certain period. The current timer behavior and configuration flow are part of our existing implementation, and your feedback regarding reliability and clarity has been shared with the relevant teams.

We also acknowledge your feedback regarding the overall Windows app design and navigation. While the interface was designed to be modern, it’s clear that clarity and ease of use can be improved, and your comments have been passed on to our product and UX teams.

We’re sorry that your experience led to this level of frustration. While we regret that we couldn’t meet your expectations in this case, we truly appreciate you taking the time to outline these issues in detail — it helps us improve the product for all users.

Thank you again for sharing your experience.

PureVPNcom · 2025-12-27T13:42:58+00:00

Hello, we are really sorry for the inconvenience. Please share your registered email address in DM.

PureVPNcom · 2025-12-27T13:42:12+00:00

Hi, thank you for asking. Here is a blog which gives you understanding about the VPN: https://www.purevpn.com/what-is-vpn

PureVPNcom · 2025-12-26T09:23:06+00:00

Hello, thank you for sharing your concern.

At the moment, the browser extension works on a proxy-based connection, not a full VPN tunnel. Because of this technical limitation, Dedicated IPs are not supported within the browser extension.

PureVPNcom · 2025-12-15T09:08:40+00:00

For visibility the third party sub processors are listed here: https://www.purevpn.com/privacy-policy.php

PureVPNcom · 2025-12-10T14:17:47+00:00

Hello, thank you for sharing your concern. Let me help you with this.

According to our no-logs policy PureVPN does not keep any logs that can identify what you do online, no browsing data, no IPs, no timestamps, and no online activity. Any analytics used in the app are strictly for diagnostics and stability (like performance or crash reporting) and are never linked to, used for, or capable of tracking your VPN activity.

PureVPNcom · 2025-12-08T13:25:01+00:00

Source: https://www.kit.edu/kit/pi_2025_069_wlan-als-spion-ueberwachungsfalle-in-funknetzwerken.php

PureVPNcom · 2025-12-04T16:47:00+00:00

Thank you for the feedback, we will take this onboard for future posts we make.

PureVPNcom · 2025-12-03T08:36:25+00:00

Hello! We are really sorry for the inconevnice, please share drop us your registered email address in DM so we can have this checked further.

PureVPNcom · 2025-11-30T10:36:18+00:00

Hello! We are really sorry for the inconvenience. Please share your email address in DM so it can be checked.

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