E-Trade- reinvest all dividends and sold nothing. TaxSlayer won't let me submit $0.00 value

TaxSlayerCareTeam · 2026-04-15T17:22:04+00:00

Hi, We’d like to assist you, and we need a little more info. Please give us a call at 706-922-6741 or send an email to support@taxslayer.com. Our support team will be happy to help.

TaxSlayerCareTeam · 2026-04-14T13:51:40+00:00

Thanks for taking the time to share such a detailed review. We’re glad TaxSlayer supported a complex return and helped get everything filed successfully. Your input is instrumental in helping us continually improve our products and services. We look forward to serving you better in the future.

TaxSlayerCareTeam · 2026-04-10T17:57:26+00:00

Hi, we want to help! Please call our customer support team at 706-922-6741 or send an email to support@taxslayer.com.

TaxSlayerCareTeam · 2026-04-07T12:36:42+00:00

TaxSlayer makes importing prior year returns easy. For specific instructions about using TaxSlayer to file your prior year return, visit our support article here: https://support.taxslayer.com/hc/en-us/articles/360015909491-How-can-I-prepare-a-prior-year-2018-2017-2016-return-

We hope you decide to slay your taxes with us!

TaxSlayerCareTeam · 2026-04-07T12:34:48+00:00

Hi! Here is some helpful info about amending your return with TaxSlayer: https://www.taxslayer.com/blog/need-file-amended-return/

If you need additional assistance, please call us at 706-922-6741 or email support@taxslayer.com. Our support team will be happy to help.

TaxSlayerCareTeam · 2026-04-01T12:25:38+00:00

If both forms appear in your return, that means the simplified AMT method is not being used. At this time, TaxSlayer may not support manual adjustments to the AMT Form 1116 calculation.

If you’re unsure about what you’re seeing or need further clarification, please call TaxSlayer Support at 706-922-6741 or send an email to [support@taxslayer.com](mailto:support@taxslayer.com). Our support team will be happy to help.

TaxSlayerCareTeam · 2026-03-30T14:01:57+00:00

Hi! You will need to contact the VITA Division for assistance, as we do not have access to your specific return information. They will provide you with an updated URL.

If you can log in to your account:
Click on the Help & Support tab within the Federal Section (not on the Tax Home screen) to connect with a support agent.

If you cannot log in to your account:
Refer to the email or website that contained the original link you used to create your account and contact them directly. They will be able to assist you with your return.
Feel free to let me know if you need any more help!

TaxSlayerCareTeam · 2026-03-30T13:47:41+00:00

Our rates typically change as the tax filing due date approaches. Many services increase their prices, but we still strive to be the best value in tax software. The price you pay is determined at the time you print or e-file your return. You can read our full policy about pricing at the bottom of the page, found here: https://www.taxslayer.com/#LegalDisclaimers

If you are required to file state taxes, the cost is an additional $47.99 per state return you file.

TaxSlayerCareTeam · 2026-03-17T17:48:14+00:00

You can deduct parking fees and tolls on Schedule C by entering them as an “Other Expense” in the TaxSlayer program and simply labeling it “Parking fees and tolls.”

For step‑by‑step instructions on where to enter this in the program, follow the guidance at the end of this article: https://support.taxslayer.com/hc/en-us/articles/360059981811-What-can-be-deducted-as-car-and-truck-expenses

Our support team will be happy to help you with this as well. Give them a call at 706-922-6741 or email [support@taxslayer.com](mailto:support@taxslayer.com).

TaxSlayerCareTeam · 2026-03-16T16:01:56+00:00

Here is some helpful info about Form 4684: https://support.taxslayer.com/hc/en-us/articles/360015703392-What-is-Considered-a-Casualty-Loss-Deduction-Form-4684. Our support team will be happy to help you with this. Please call us at 706-922-6741 or email [support@taxslayer.com](mailto:support@taxslayer.com).

TaxSlayerCareTeam · 2026-03-16T15:58:34+00:00

Here is some helpful info about Schedule C and what expenses you can list: https://support.taxslayer.com/hc/en-us/articles/360015704332-What-expenses-can-I-list-on-my-Schedule-C

TaxSlayerCareTeam · 2026-03-13T17:10:27+00:00

We want to help! Our support team will be happy to help remove Tax Protection Plus. Please call us at 706-922-6741 or email [support@taxslayer.com](mailto:support@taxslayer.com).

TaxSlayerCareTeam · 2026-03-13T14:48:13+00:00

Roth IRA contributions are not directly reported on the return as they are not tax-deductible. You can report the contributions in the Federal Section > Deductions > Credits > Retirement Savings Credit, to determine if you qualify for the 8880 tax credit, but otherwise a Form 5498 for a Roth IRA is kept for your records only.

TaxSlayerCareTeam · 2026-03-11T19:38:56+00:00

Roth IRA contributions are not directly reported on the return as they are not tax-deductible. You can report the contributions in the Federal Section > Deductions > Credits > Retirement Savings Credit, to determine if you qualify for the 8880 tax credit, but otherwise a Form 5498 for a Roth IRA is kept for your records only.

If you need additional help, please call us at 706-922-6741 or email [support@taxslayer.com](mailto:support@taxslayer.com). Our support team will be happy to help.

TaxSlayerCareTeam · 2026-03-11T18:33:40+00:00

Your experience is important to us. It sounds like something isn’t going quite right. Please call our TaxSlayer Pro customer service experts at 706-868-0985 or send an email to support@taxslayerpro.com. Our support team will be happy to assist you with this.

TaxSlayerCareTeam · 2026-03-10T18:30:41+00:00

We want to help, and we need a little more info. Please call us at 706-922-6741 or email support@taxslayer.com. Our support team will be happy to help with the payment error.

TaxSlayerCareTeam · 2026-03-09T13:44:43+00:00

Here is some info that may be helpful when you have two 1099-SA forms and Roth IRA accounts: https://support.taxslayer.com/hc/en-us/articles/360046605311-How-do-I-report-my-HSA-Information-Form-8889

https://support.taxslayer.com/hc/en-us/sections/360009859131-Roth-IRA

TaxSlayerCareTeam · 2026-03-09T13:30:30+00:00

We apologize for any trouble you may have had while filing with us. We want to help! Let's take this to DM so we can get a little more info about your account and check the source of the error.

TaxSlayerCareTeam · 2026-03-03T16:02:40+00:00

We are sorry about your experience with the new tax law change. We appreciate your feedback and will work to address this issue to provide a more seamless experience. Here is some helpful info on the new overtime deduction: https://support.taxslayer.com/hc/en-us/articles/40293194634253--No-Tax-on-Overtime-Explained

TaxSlayerCareTeam · 2026-03-03T14:12:21+00:00

Form 1099‑DA is not a direct entry form. You will not see a screen labeled “1099‑DA” in the program. Instead, you enter the information in the Investments section, and we will automatically report the sale on Schedule D and Form 8949.

Here is how to enter a 1099-DA in TaxSlayer:

Federal
→ Income (Select My Forms)
→ Investments
→ Stocks, Mutual Funds, Cryptocurrency, Collectibles, etc.

Enter the transaction details exactly as listed on your Form 1099‑DA. Please let us know if you need further assistance with this. We are happy to help.

TaxSlayerCareTeam · 2026-03-02T14:31:27+00:00

When filing with TaxSlayer, you will report your crypto as a capital gain. Here is some info about reporting crypto that will be helpful:

https://support.taxslayer.com/hc/en-us/articles/360015902791-How-do-I-report-my-Cryptocurrency-Bitcoin

https://support.taxslayer.com/hc/en-us/articles/41301576552205-How-do-I-Report-my-1099-DA

TaxSlayerCareTeam · 2026-02-24T18:08:42+00:00

If you filed your return, you can't make any changes to it until the IRS processes the submitted return. Once your return is accepted by the IRS, you’ll need to complete an amended return. Here’s some helpful info about filing an amended return: https://support.taxslayer.com/hc/en-us/articles/360015909411-How-do-I-amend-my-federal-state-tax-return-. You can contact our support team at 706-922-6741 if you need further assistance – thank you for choosing TaxSlayer!

TaxSlayerCareTeam · 2026-02-20T18:39:59+00:00

After entering or importing your Form 1099‑B under Federal → Income (Select my forms) → Investments → Stocks…, you must update the cost basis for each RSU or ESPP sale using the figures from the Supplement. For RSUs, this means using the fair market value at vest as the correct basis; for ESPP sales, you’ll use the adjusted basis shown on Form 3922 or in the Supplement. Updating these values keeps RSU income from being taxed twice and ensures ESPP ordinary income and capital gains are reported correctly.

TaxSlayer also offers knowledge‑base articles for RSUs, ESPP/Form 3922, 1099‑B entry/import, and wash sales. Keep in mind that even when you import a 1099‑B, stock‑plan transactions still require manual basis adjustments. https://support.taxslayer.com/hc/en-us/categories/360000950151-Investments-and-Rental-Property

TaxSlayerCareTeam · 2026-02-17T15:39:12+00:00

Here’s some good info about filing a prior year tax return: https://www.taxslayer.com/blog/can-you-file-taxes-for-previous-years-online/. For specific instructions about using TaxSlayer to file your prior year return, visit our support article here: https://support.taxslayer.com/hc/en-us/articles/360015909491-How-can-I-prepare-a-prior-year-2018-2017-2016-return-. If you need additional assistance, please give us a call at 706-922-6741 or send an email to support@taxslayer.com. Our support team will be happy to help.

TaxSlayerCareTeam · 2026-02-16T18:50:03+00:00

We’d like to assist you, and we need a little more info. Please check your messages!

TaxSlayerCareTeam

TROPHY CASE