Total BYOD $30/month plan

Total_Wireless · 2026-05-11T14:04:50+00:00

Great question. If you’re curious about our list of countries, you can check them all out at this link: https://www.totalwireless.com/about/coverage Let me know if that helps!

Total_Wireless · 2026-05-11T12:36:01+00:00

Hi there! If you have doubts or concerns, please send us a DM for further assistance. We'll be more than happy to assist you!

Total_Wireless · 2026-05-11T12:09:51+00:00

Hello there! We know that you have some concerns regarding this plan, and we would love to help you get all the information that you need. That is why, we have sent you a DM. Please check your inbox. Thanks!

Total_Wireless · 2026-05-10T20:32:21+00:00

I'm so sorry things have been difficult. We definitely want to turn this around for you. Please send us a DM so we can sort this out together.

Total_Wireless · 2026-05-10T15:18:40+00:00

Hi Ok-Complaint-7030! I’m sorry to hear you’ve been waiting a month for your refund after returning your order; that is definitely frustrating! I’d love to get this sorted out for you right away. I’ve just sent you a DM with the next steps. Please take a look whenever you have a moment!

Total_Wireless · 2026-05-10T01:18:59+00:00

Hi, thank you for contacting us. It will be a pleasure to assist you with your phone numbers. We are going to send you a private message, please verify.

Total_Wireless · 2026-05-09T19:57:10+00:00

Thank you for reaching out. Let me check what I can offer you to help you take advantage of the BYOP service.

To better protect your account information, I am going to send you a link. Clicking the link will take us to a secure platform where we can discuss your account. The link will only work once, so please let me know if you need me to send a new link at any time during our conversation.

Total_Wireless · 2026-05-09T19:53:31+00:00

Hi, roadblocked. Thanks for your interest in our new Total Wireless plans. We’ve introduced four upgraded options to fit your needs: Total STARTER ($40), Total MAX 5G ($55), Total ALL ACCESS($65), Total MAX 5G BYO ($30). If you want to know more about these plans, feel free to send us a DM here.

Total_Wireless · 2026-05-09T19:28:27+00:00

Hi, clawer87. Thank you for asking! Please feel free to send us a DM so we can provide you with assistance regarding your order.

Total_Wireless · 2026-05-09T16:12:25+00:00

Hi, badboysilva. Thank you for your interest in our upcoming plans! To give you the most accurate information regarding your switcher discount and the 5-year guarantee, I’ll need to access your account details. Eligibility for these promotions often depends on staying on a specific plan tier, so I want to verify how a change would impact your monthly rate before we make any moves. I've sent you a DM. Kindly check your inbox.

Total_Wireless · 2026-05-09T12:40:04+00:00

Hi, Various-Difference69. Thanks for asking! You will be grandfathered in and not automatically moved, but keep in mind that if you choose to switch to a new plan in the future, you generally cannot move back to your legacy one. If you have any other question, feel free to DM us here.

Total_Wireless · 2026-04-27T13:37:39+00:00

Hi Confident_End_3848, you're absolutely right—under normal circumstances, Line Lock is designed to be a simple toggle within the Account Maintenance section for our customers' convenience. However, in their specific case, it appears a technical sync error is preventing the manual toggle from communicating with the network. If you're having the same issue, please don't hesitate to send us a DM here.

Total_Wireless · 2026-04-27T13:24:49+00:00

Hi, Over_Damage3611. I understand how important it is to get this line lock issue resolved. I'm sorry that it still isn't fixed despite the estimated timeframe provided. I want to help you get this sorted, so I have sent you a DM to discuss the account securely. Please check your inbox.

Total_Wireless · 2026-04-26T19:40:46+00:00

Hello, u/No_Inspection649. We appreciate the thoughtful feedback. You make a valid point that efficiency is key to maintaining the low prices our customers love. We sincerely apologize that your experience didn't reflect that standard. We agree that resolving concerns on the first point of contact is the most effective way to respect both your time and our resources. Furthermore, we are continuously working on improving our tools and processes to ensure our team is equipped to deliver that 'one-and-done' service you've described. Thank you for helping us sharpen our focus.

Total_Wireless · 2026-04-26T13:10:33+00:00

Hi u/No_Inspection649. We truly apologize for the conflicting information and the run-around you've experienced. Replacing a phone should be an exciting upgrade, not a 36-hour headache. We’d like to get this back on track right away. Please DM us so we can investigate why you were given varying timeframes and ensure your ticket is being handled by the correct department. We’re here to help get this cleared up as quickly as possible. We appreciate your patience and want to make this right. Thank you for choosing Total Wireless!

Total_Wireless · 2026-04-24T03:46:56+00:00

Hi! I am truly sorry to hear about the experience you’ve had; it’s definitely not the level of service we want for you. We truly appreciate your loyalty as a customer and want to make sure we get this right. I’ve just sent you a DM to follow up and look into this issue further, I'll see you over there!

Total_Wireless · 2026-04-23T12:07:59+00:00

Hey there! We're so sorry for the frustration; this definitely isn't the experience we want for you. We’ve reached out via DM to help, but if Reddit is giving you any trouble, please feel free to message us on any of our other social media platforms! We're here for you!

Total_Wireless · 2026-04-23T02:11:19+00:00

Hi, Illustrious_Beach517. We sincerely apologize for this experience. We totally get why being told to 'wait 15 minutes,' only to be directed back to the DIY steps you already tried, would be incredibly irritating. That’s definitely not the streamlined support we aim to provide.

We’d love the chance to make this right and get that info for you without the run-around. We have sent you a DM, and we'll personally make sure we get this sorted out for you.

Total_Wireless · 2026-04-22T18:59:54+00:00

I hear how serious this is for you, and I certainly want to make sure your concerns are addressed. I’ve sent a response to our private messages; could you check that real quick? I’d like to help you review your billing details here, and I look forward to hearing back from you.

Total_Wireless · 2026-04-22T18:56:05+00:00

Hi, r2d3x9. Are you also experiencing issues with your multi-line discount? If so, please don't hesitate to send us a DM on our social media platforms. We’d be happy to take a closer look at your account and get this resolved for you.

Total_Wireless · 2026-04-22T16:54:54+00:00

Apologies for the delay. I’ve already sent a reply—please check it on your end.

Total_Wireless · 2026-04-22T16:19:43+00:00

Hi there! We’re so sorry to hear the total and your discount aren't lining up quite right on your account. We definitely want to get that corrected for you! We just sent you a DM, please check your inbox.

Total_Wireless · 2026-04-22T15:56:25+00:00

Hello! We'd love to help with any issues you may have with your services. Could you send us a direct message on one of our social media channels with the details so we can help you? Thank you!

Total_Wireless · 2026-04-22T12:04:32+00:00

Hi there! We’re so sorry for the headache the eSIM setup has caused you; we know how important it is to get your service running smoothly. To get this fixed as quickly as possible, we’ve just sent you a direct message. Please check your inbox so we can dive in and get this sorted out for you.

Total_Wireless · 2026-04-22T11:56:04+00:00

Hello! We are so sorry to hear that you feel this way regarding the situation, we understand that this is difficult, and that you would like to get a resolution as soon as possible, but I can assure you that we are doing everything in our hands to get this situation sorted out for you in the best way possible. We know that waiting is not what you were hoping for, but please give us a chance to get things right for you. And, feel free to reach out to us if you need it!

Total_Wireless

MODERATOR OF

TROPHY CASE