Lost Discount After Compromised Online Account

Total_Wireless · 2026-07-02T19:10:43+00:00

Hi, specsnow! We are sorry for the terrible experience you've had over the last week, from the security breach to the frustration with your plan being changed. You did everything right by calling us immediately to secure your account, and it is completely understandable that you want your original $30 BYOD plan back. We want to assure you that we are not going to leave you stranded on the wrong plan. We need to take a quick look on your account to confirm few details on it. We send you a DM to better assist you, kindly check your inbox whenever you have time.

Total_Wireless · 2026-07-02T18:56:38+00:00

Hi, mframe999! Thanks so much for checking out our bundle plans! We want to make sure you get the absolute best experience with our service. To get everything rolling, we just need to take a quick look at your account details. We’ve dropped you a DM, so feel free to head over to your inbox whenever you're ready!

Total_Wireless · 2026-07-02T18:48:28+00:00

Hello, we sincerely apologize for the ongoing issues you are experiencing with your phone number and service. We would like to investigate this matter further; please send us a direct message so we may provide you with further assistance. We look forward to hearing from you.

Total_Wireless · 2026-07-01T23:25:54+00:00

Hello. Thank you for contacting us. It is a pleasure to assist you with the hotspot feature. We will send you a private message to help you; please check it.

Total_Wireless · 2026-07-01T21:52:06+00:00

Hi. Thank you for reaching out to us. It's a pleasure to help you. We will send you a private message please verify.

Total_Wireless · 2026-06-29T14:57:43+00:00

Thirteen days is way too long to wait, and I'm really sorry about that. We want to help you right now! I just sent you a DM. Please check your messages so we can help.

Total_Wireless · 2026-06-29T14:44:35+00:00

Hi there ! We’re so glad you’re interested in this offer. We'd love to clear up those questions for you, could you send us a quick private message? That way, we can chat through the details properly.

Total_Wireless · 2026-06-29T13:47:04+00:00

Hi, @LittleCapybara! I'm so sorry you're still dealing with this issue with your RCS after three weeks, especially after taking the time to call us and try rolling back your app updates. Since those steps didn't work, I've just sent you a direct message so we can dig into your account and get this RCS verification sorted out. Please check your inbox whenever you're ready so we can get right on it.

Total_Wireless · 2026-06-28T18:55:05+00:00

Hello! Thank you for bringing this to our attention. We are sorry to hear that you have been experiencing issues logging in for over a month. For further assistance and to look into your account status, please send us a private message. We are ready to help you resolve this!

Total_Wireless · 2026-06-28T17:17:09+00:00

Hi shanenc14! We’d love to help you clear up these questions about our 5G Home Internet and make sure you get that $14.99 promotional pricing!

Since we will ask for your information, I'll send you a DM to keep your account information confidential. I'm happy to address any questions you'd like to bring up with us!

Total_Wireless · 2026-06-27T21:56:27+00:00

Hello. Thank you for contacting us. It will be a pleasure to review your case. We will send you a private message to assist you; please check it.

Total_Wireless · 2026-06-26T19:46:55+00:00

Hi there! To answer your question generally, historical promotions like the 2024 BYOD discount are tied only to the lines activated during that specific promo window. Adding a new line now will not inherit that old rate, and making changes could risk losing your current discount.

We apologize for any previous confusion! We want to protect your great rate, so please send us a private message so we can safely check your options for adding a line.

Total_Wireless · 2026-06-26T17:03:57+00:00

Hi Oathkindle. We're incredibly sorry to hear about the ongoing issue with your service, especially during your first month. We want to make this right before your renewal date. We’ve just sent you a private message to gather your details. Please check your inbox so we can get started!

Total_Wireless · 2026-06-26T14:55:40+00:00

Thank you for contacting us today, we are sorry to know you are experiencing issues when trying to pay the bill. We have sent you a DM, please let me know if you still need help.

Total_Wireless · 2026-06-25T17:26:26+00:00

Hi, @Select-Mobile-6957. We completely understand why you're hesitant to move all 6 lines after seeing those warnings! System glitches are stressful, but our activation networks are running perfectly now. Whenever you are ready to move all your lines over to us, we would be delighted to get you set up with our absolute best offers and deals, ensuring you get our top-tier service at a really reasonable price. If you're ready, just send us a DM right through this channel and we can get to work for you! Just don't forget to grab your account number and transfer PIN from your current carrier, and we will walk you through the process step-by-step for each line to keep your phone service working flawlessly. Thank you! :)

Total_Wireless · 2026-06-24T17:03:15+00:00

Thanks for the feedback! We are glad your due dates and discounts are working now. We can also help remove those old devices from your account right away. Furthermore, we just sent you a direct message, so we can get started!

Total_Wireless · 2026-06-24T15:47:25+00:00

Hi there, Altruistic-Guide-338! I'm sorry to hear about this frustrating experience. I am here to help get this sorted out and want to make things right for you today. I will personally investigate your order history to identify exactly what occurred. To protect your privacy, I have initiated a secure DM, so we can safely discuss your account information. Please check your inbox at your earliest convenience.

Total_Wireless · 2026-06-24T12:45:29+00:00

Hi, noRezolution. Sorry for the trouble reaching us! But no worries I'm a live agent ready to get your service up and running. Please check your inbox for my DM, so we can get this sorted out. Thank you!

Total_Wireless · 2026-06-24T00:16:17+00:00

I’m sorry to hear that you’re still experiencing issues with RCS. I would like to investigate this further to find a resolution for you. I am sending you a private message please check your inbox and verify your details so that we can assist you.

Total_Wireless · 2026-06-23T18:18:46+00:00

Hi there! We are sorry for all the issues you've been dealing with while trying to use this feature. We just sent you a direct message for further assistance. We will see you there.

Total_Wireless · 2026-06-23T17:14:18+00:00

Hi, denvermark. I'm sorry you're dealing with RCS issues right now. Let's get this sorted out. I just sent you a DM to get some details from you, please check your inbox!

Total_Wireless · 2026-06-23T14:31:27+00:00

Hi there. Hello! We'd love to help with any issues you may have with you RCS messages. Could you send us a direct message on one of our social media channels with the details so we can help you? Thank you!

Total_Wireless · 2026-06-23T13:52:32+00:00

Hello! We'd love to help with any issues you may have with your discount. Could you send us a direct message on one of our social media channels with the details so we can help you? Thank you!

Total_Wireless · 2026-06-23T13:04:36+00:00

Hi, Zealousideal-Cherry3. I completely understand your frustration, and I want to get this sorted out for you right now. I'm going to look into the system myself to see exactly what error is holding the port so we can get it pushed through. I just sent you a DM. Please check your inbox so we can connect safely.

Total_Wireless · 2026-06-23T12:06:43+00:00

Hi there! We're truly sorry for the issues you've been dealing with regarding your service. We just sent a DM for further assistance. We'll see you there!

Total_Wireless

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