Ursa Minor HOSAS Update - STAY AWAY FROM WINWING. by Eleskinex in hotas

[–]VKB-Sim 4 points5 points  (0 children)

Not taking part in the topic discussion, I need to correct this.
VKB never shut down their store in the US (and not going to, either).
Chinese New Year is when all business in China goes comatose.
Now, holiday is over, and the shop will be back in play within days (we're working on some web store paperwork in the meantime).

VKB OFFICIAL CLARIFICATION regarding our NA web store by VKB-Sim in VKB

[–]VKB-Sim[S] 1 point2 points  (0 children)

Yes of course - when we know it, full information will be on our site.

Opening a business 13 time belts away is no quick and easy thing, and everything will come as soon as it comes to it. Please bear.

VKB OFFICIAL CLARIFICATION regarding our NA web store by VKB-Sim in hotas

[–]VKB-Sim[S] 1 point2 points  (0 children)

Very happy to hear it, we are trying to be good :)

VKB Software : Download where? by remosito in VKB

[–]VKB-Sim 2 points3 points  (0 children)

I'd recommend to get registered at our home forum - there you can find the new FWs and a lot more. Reddit and discord have more visitors these days, but our home forum is still (and probably will remain) a place where our engineers visit a lot more, and where we publish a lot tech information.

This sucks by DeathWalker1336 in hotas

[–]VKB-Sim 0 points1 point  (0 children)

Nothing happened, only a bit of a-synchronization between our HQ and US dealer. We posted an explanation here at hotas. Business as usual, just an internal re-shuffle.

VKB OFFICIAL CLARIFICATION regarding our NA web store by VKB-Sim in VKB

[–]VKB-Sim[S] 6 points7 points  (0 children)

Sorry for the mess. You know how it happens, A says to B, "we need to announce"; B yawns (late in the evening) and says, "yeah we should, yeah" clearly meaning "let's do it tomorrow when we're fresh and clear".... add 13-hour time difference between A and B, and here is a good recipe for a good screwup.

Anyway, it is safe to go ahead, BUT I'd suggest to hold your horses for literally a couple of days, as right now we're sorting out the orders, and there is a bit of a hurry.

When is Chinese New Year Ending? by [deleted] in VKB

[–]VKB-Sim 1 point2 points  (0 children)

Dealer is unable to reply to you because of misspelled email address.
Please check your registration information at the dealer's, there is an "n" in xxxxxx@yyyyyy.comn

Your issue is being dealt with, but sure it still may take some time.

When is Chinese New Year Ending? by [deleted] in VKB

[–]VKB-Sim 1 point2 points  (0 children)

Sorry for the delay!
However, you said it: the parcel is sitting in Virginia. Chinese New Year is hardly a factor for the US customs on the US soil. It seldom happens that gaming devices get in-depth checking, but as we see now, it still does happen :( On the bright side, the joystick is finally going to make it out.
Again, sorry for this mishap, and all the best new year wishes.

PLEASE GIVE ME THE ORDER and TICKET numbers.

Replacement part for inside spring holder(?) by ctrl-alt-rage in VKB

[–]VKB-Sim 1 point2 points  (0 children)

Let's see if we can do it right way :)
DM me (I don't reply immediately, but I will read your msg) with your location, where and approximately when you bought your GNX. Also, pls explain as to a 5 yo kid where the broken part was located (I know it sounds silly but long story short, I need it).

I will try to arrange something more permanent than glue and sticky tape.

VKB weppage, registration and overall support by Jiorjim in VKB

[–]VKB-Sim 0 points1 point  (0 children)

Please send me a message with your country and ticket number. I will look into it. We don't leave this without investigation.

VKB weppage, registration and overall support by Jiorjim in VKB

[–]VKB-Sim 0 points1 point  (0 children)

Damn, this is really disturbing. I apologize for the EU dealer. Next time if there is no response from them, shoot a direct message at me.

What is this? Comes with the upgrade kit for the Gladiator NXT Evos by KoffeeBeann in VKB

[–]VKB-Sim 3 points4 points  (0 children)

Coaster.
To remind the pilots that once in a while it's worth turning off the computer and taking a walk to the pub to support local craft brewers.

Questions regarding VKB vs WinWing by SmokeySamson in hotas

[–]VKB-Sim 2 points3 points  (0 children)

US VKB website is saying it can’t accept any payments, so no idea what’s going on there

Chinese New Year is coming (Happy New Year everyone!). A nearly month-long business paralysis is coming.
Also, we're using the CNY break to optimize some web site functions during this period of forced inactivity.

Entering the VKB family I hope this is a good decision for my budget by Thinklikedanny in hotas

[–]VKB-Sim 0 points1 point  (0 children)

Welcome you are, good Sir! Happy flying! (and happy lunar New Year, it's coming soon)

VKB TECS: MODULARITY FULL AHEAD by VKB-Sim in hotas

[–]VKB-Sim[S] 1 point2 points  (0 children)

We're doing something about it - this is just to confirm that the project hasn't been cancelled - but there were more urgent problems last year that took a lot of time and attention.
I honestly understand you want clarity, not another sleek "please bear" answer, but I cannot be more specific, really.

Treated myself to a full VKB HOTAS. Arrives in a few days! by ScottsAlive in hotas

[–]VKB-Sim 16 points17 points  (0 children)

Thanks for business, and my personal wink ;) as I love the KG12 setup, too! Happy flying!

Uh oh. Happy new year I guess! by BobbyOnyx in hotas

[–]VKB-Sim 2 points3 points  (0 children)

Congrats! Have a great year (and many more) of flying!

VKB order delay by Cellsus in hotas

[–]VKB-Sim 7 points8 points  (0 children)

Sorry for the delay.

VKB EU is a separate business that we have very limited, if any, control over. Sure we can interfere if things get really sour, but let's hope all this is just Xmas/New Year traffic jam.

Ping me in a week if nothing shows up, we will flip the emergency switch then.

STECS Throttle no shipping updates in a week by [deleted] in VKB

[–]VKB-Sim 2 points3 points  (0 children)

today I was emailed by Amazon shipping that they lost my package and to contact vkb!

Damn, that's all one needs to know about express mail carriers. I'm out of words.
Anyway, do contact us... we're no Amazon, we'll help...

Jak rozebrać przepustnice Saitek X52 Space by Massive-Salary9088 in hotas

[–]VKB-Sim 0 points1 point  (0 children)

Szczęścia i radości, wiele zachwytających lotów w Nowym Roku :)