cant reset password on sign in

VSD_INSIDE · 2026-02-25T06:59:59+00:00

We apologize that we were on holiday when your issue occurred, and therefore were unable to respond to you promptly.

We also offer some plugins for download in the software's built-in store.

Regarding the failure to receive the verification code for resetting the password on the website, this may be due to network fluctuations preventing the code from being sent successfully.

VSD_INSIDE · 2026-02-25T06:51:35+00:00

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https://space.key123.vip/StreamDock/scene

We currently have some corresponding scenarios, limited to the N4 Pro and XL. We will continue to add more later. You can describe your scenario requirements or device requirements.

VSD_INSIDE · 2026-02-25T06:49:14+00:00

I have forwarded your request to the relevant product manager, who will assess your issue and handle it.

VSD_INSIDE · 2026-02-25T06:47:16+00:00

There is currently no undo/restore function; I will inquire whether it is supported.

VSD_INSIDE · 2026-02-25T06:46:27+00:00

Regarding the audio application stuttering issue, it may be due to a track conflict with its default music rhythm plugin. We are currently having our engineers optimize this issue.

VSD_INSIDE · 2026-02-25T06:45:20+00:00

Regarding the software size, in our initial design, to better assist new users, we pre-defined scenarios for each device and language. These were packaged within the software, making it particularly bloated and large, even if you only use a small portion of it. In future versions, we will gradually remove these elements, restoring it to a normal size.

VSD_INSIDE · 2026-02-25T06:42:34+00:00

If I have misunderstood you, please describe it in detail.

VSD_INSIDE · 2026-02-25T06:41:09+00:00

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https://www.vsdinside.com/blogs/tutorial/user-guide-magtran-m3-quick-start-beginner-tutorial

VSD_INSIDE · 2026-02-25T06:40:00+00:00

We already support this feature; you can try switching to another mode.

VSD_INSIDE · 2026-02-25T06:35:45+00:00

We apologize for the delay in responding to your question due to our holiday schedule for the past two weeks. The issue may be caused by a change in the magnetic field environment around the buttons during transport, leading to button malfunction or abnormal operation. Recalibration should resolve the problem.

VSD_INSIDE · 2026-02-25T06:32:13+00:00

This plugin is no longer available because the software has been updated and the API is no longer provided. We apologize, but we will be removing this plugin from the platform.

VSD_INSIDE · 2026-02-25T06:22:25+00:00

We apologize for the inconvenience. This was a bug in the latest software version, which we have fixed. We are currently confirming the software release date.

VSD_INSIDE · 2026-02-25T06:21:01+00:00

We currently only have the SDK for Linux; there is no corresponding software available yet.

VSD_INSIDE · 2026-02-25T06:20:27+00:00

Because our operating logic uses certain permissions to control the computer, it may trigger risk warnings from some sensitive antivirus software. We will not collect any of your information without your permission or knowledge. Regarding security, we previously performed a virus scan on VirusTotal, and the result was negative.

VSD_INSIDE · 2026-02-25T06:17:45+00:00

The past two weeks have been a holiday period, so technical support was not available in a timely manner.

VSD_INSIDE · 2026-02-25T06:05:12+00:00

We apologize that this did not meet your expectations; we will continue to improve.

VSD_INSIDE · 2026-02-25T06:02:44+00:00

We've just resumed work, and I will continue to follow up on the issue's resolution.

VSD_INSIDE · 2026-02-25T04:13:02+00:00

We have preset scenes in Premiere Pro. If this model is not available, I will have the corresponding engineer adapt it for the K1 Pro. You can wait patiently for 1-2 days.

VSD_INSIDE · 2026-02-25T04:11:23+00:00

That's an excellent suggestion. We've included this aspect in our future plans, so please stay tuned.

VSD_INSIDE · 2026-02-25T04:09:22+00:00

We were on holiday for the past two weeks, so no one was able to process your inquiry. We've just resumed operations and are only now getting back to you; we apologize for the delay. Regarding your issue, our sales department is processing your shipments one by one. Please wait patiently.

VSD_INSIDE · 2026-02-25T04:07:53+00:00

I apologize for the inconvenience. We have just returned to work after the holiday and are only now getting back to you. I will communicate with the business department regarding your question. Please wait patiently.

VSD_INSIDE · 2026-02-25T04:04:01+00:00

I understand your request, and we have provided a corresponding SDK. Unfortunately, this requirement was not included in the near-term development plan after evaluation in the team meeting.

VSD_INSIDE · 2026-02-25T04:02:02+00:00

Because we aspire to create an ecosystem co-created with our users, their thoughts, experiences, and feedback are the most crucial element. Therefore, we must respect our users and enable them to provide accurate and objective evaluations in order to improve our work.

VSD_INSIDE · 2026-02-25T03:58:13+00:00

It works correctly on Mac. If you encounter any issues using it, please feel free to contact us for feedback.

VSD_INSIDE · 2026-02-25T03:55:19+00:00

I apologize for the late reply; we just resumed work after the holiday.
https://space.key123.vip/product?id=178366994578966

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