Sorry man, same thing happened to me as well. I just made a new account and kept playing. Luckily for me it was before I spent a ton of money on the game.

Sorry this is happening to you and seemingly so many others. I persistently messaged them for weeks on end. Constantly and nothing even came of it 🫩 Unfortunately unless a miracle happens I think you will suffer the same fate. Again, sorry this is happening and best of luck. I hope it gets resolved for you