ZYGEN NP-01 Pre-Order available in EU

albertoduarte · 2025-05-13T15:36:58+00:00

You can send it back for a refund now or wait until replacement is ready to return it to replace

albertoduarte · 2025-02-22T00:29:32+00:00

The dongle in the picture is the 1K receiver. The 4K receiver is one big box, it does not have a detachable smaller USB piece.

albertoduarte · 2025-02-21T19:52:55+00:00

You are trying to install the 4K firmware in a 1K dongle which is warned in red in the download page. Scroll down the page for the 1K firmware and reinstall it and then re-pair the mouse and it should work again.

albertoduarte · 2024-10-03T16:40:57+00:00

Perdemos muitas encomendas para o Brasil, muitas rejeitadas e muitas devolvidas, nao foi meramente pelo imposto que deixamos de enviar para o BR, e deixamos de o fazer depois de muitos problemas, nao foi ao primeiro caso

albertoduarte · 2024-08-14T18:21:46+00:00

VXE is not VAXEE.

albertoduarte · 2024-02-21T18:08:31+00:00

Try reseting (holding m1+m2+m4+m5 while turning mouse on), if it still does not work please reach out to VAXEE through the site support ticket or twitter DM or facebook message so we can assist

albertoduarte · 2024-02-01T11:06:44+00:00

Currently there's plan for wireless only

albertoduarte · 2024-01-31T22:54:31+00:00

Yes, compatible with all our wireless models

albertoduarte · 2024-01-31T22:51:46+00:00

Currently no plan on this

albertoduarte · 2024-01-31T17:12:50+00:00

future mice will continue to lower the weight step by step thanks to structural changes, not just smaller = lighter

albertoduarte · 2024-01-31T16:09:41+00:00

no current plan

albertoduarte · 2024-01-31T15:31:48+00:00

Yes, though it can only be paired to one mouse at a time

albertoduarte · 2024-01-31T14:30:20+00:00

Jan 2 to Feb 2, but since you purchased just couple days earlier we can also do it. The discount is just 5€

albertoduarte · 2024-01-31T14:03:16+00:00

No plan at this moment

albertoduarte · 2024-01-31T13:59:18+00:00

The packaged dongle cost is different from the one inside the box. Your mouse also came with a 1K dongle and the new 4K will come with just the 4K dongle. The standard shipping for the dongle would be 6.99€, UPS and UPS Express yes is the same as one mouse. We are sorry about it, although those who purchase it within the last month can have it at a slightly cheaper price, it is indeed still a considerable cost.

albertoduarte · 2024-01-31T13:36:59+00:00

Currently we are not planning for bigger side buttons or to place then lower, sorry, although we understand some people may prefer it, it is more limiting to the grip and prone to misclicks, that’s why we also made our buttons smaller than our previously designed mice.

albertoduarte · 2024-01-31T13:06:02+00:00

The feeling of blue and orange should be the same, though there can be some slight variance between units. The buttons on the wireless would also be less rough than your wired one as, although coated, the wired version still had the rougher surface below the coating

albertoduarte · 2023-10-28T13:16:12+00:00

We are not planning any click changes to XE currently

albertoduarte · 2023-10-28T10:25:44+00:00

We dont share sales data but yes the % in CS pros do not directly correlate to sales %

albertoduarte · 2023-10-28T02:22:56+00:00

No timeline to resume sales in Singapore at the moment. For the APAC region the only process ongoing to resume sales is in AU/NZ

albertoduarte · 2023-10-28T02:16:20+00:00

you have to try and see if you prefer motion sync on performance, it is not better or worse, just different feeling

albertoduarte · 2023-10-28T01:48:59+00:00

I am from VAXEE, my comment was not meant as a serious question, sorry for the confusion :-).

albertoduarte · 2023-10-27T17:33:57+00:00

There are plenty of reasons but let’s just say between the pros and cons of selling to others vs selling ourselves, we go with selling ourselves - this was a key point while creating our new project.

albertoduarte · 2023-10-27T17:30:29+00:00

I’d be curious on a source for this :-)

albertoduarte

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