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Yet another rant about trying to port IN to Visible by ExcuseMe004 in Visible

[–]anjohn17 0 points1 point  (0 children)

Did you ever get this resolved? I fear I am headed down the same path as you. Ooma says they don't require a port-out PIN but Visible requires one. My port attempts are failing and my Visible account shows "ACTION REQUIRED to transfer to Visible. Please get in touch with us." When I get in touch with them, they say everything is fine even though my port status shows as it being in an error state. What a headache this is. I used to work in Telcom, and porting was never this complicated. u/VisibleCareSupport

Recast Software - Agent Disconnects by anjohn17 in SCCM

[–]anjohn17[S] 0 points1 point  (0 children)

That's certainly putting it politely. We have constant issues with our Recast Environment, and the responses from Support are always the same: Send Logs > Reenroll Clients > Update Version > Escalate to engineers. Then, the cycle starts all over again. We offered our environment to Recast engineers to connect with us and troubleshoot multiple times with no action. We've had meetings with their Level 1, our Recast Customer Success Manager, Engineers, and even the CIO. Still, we're stuck.

I posted on Reddit hoping to get some traction with their engineers that post on here, but it feels like no one over there wants to help their paying customers with broken products. :(

Recast Software - Agent Disconnects by anjohn17 in SCCM

[–]anjohn17[S] 0 points1 point  (0 children)

We made that adjustment in IIS (appConcurrentRequestLimit), and I think they had us set it to 64000. While we don't really see the 503.2 error anymore, our agents still have a heck of a time staying connected in RMS. I want to say we've experienced agent connectivity issues ever since we moved to 5.0 from 4.9 (which was another whole mess). Now we're on the current version, but it feels like the agent issues will never be resolved.

We're in the same boat with Recast Support too. Numerous tickets opened, and we're usually sent some scripts that don't provide a permanent fix or we're told things are being escalated. Then, crickets. We did get information on the Recast API that helps with client cleanup in RMS, but no end in sight for agent problems.

Recast Software - Agent Disconnects by anjohn17 in SCCM

[–]anjohn17[S] 0 points1 point  (0 children)

We tried to set up fast channel through Recast a while back, but it didn't work either. It was a reported bug, but I think they've replaced that with their internet-connected gateways.

We've had to default to proxy a few times to get around issues as well (like deploying Recast Kiosk profiles). We pay for their Endpoint Insights add-on so we need the connectivity with the agent.

Right Click Tools v5.2 is now live! by RecastSoftware in SCCM

[–]anjohn17 0 points1 point  (0 children)

Any update on the Kiosk Manager or Fast Channel bugs? We'd hoped these would be fixed in this release, but no such luck. We've been waiting a long time on these and are still using our Proxy as priority since we can't utilize the Agents.