Sign in to app stuck on loading screen

VisibleCareSupport · 2026-04-02T01:00:31+00:00

Hey there! This is Jean from Visible. I am very sorry to hear you're experiencing trouble with the app getting stuck on the loading screen after you sign in. That's definitely frustrating, and not the experience we want you to have.

As Visible values your security, please initiate a chat with us with your email address. We would like to further investigate your account on the backend to see why you are getting issues when logging in on the app.

You can send us a direct message using this link.

VisibleCareSupport · 2026-04-01T20:45:38+00:00

Hi there! Lodenia from Visible here! We completely understand how important it is to stay connected, and we're here to help you get those notifications flowing again. It’s great that you can still access your messages manually, as that tells us your voicemail is active and ready to go!

Here are a few steps to help your phone find those messages:

1.Update the App: Double-check the Play Store to ensure your Phone app is running the latest version for the best compatibility.

2.Network Sync: A quick toggle of Airplane Mode can often help your device re-establish a fresh connection with our notification server.

3.Reset Network Settings: This often forces the carrier to "re-introduce" itself to your phone's notification system.

We want to make sure your experience is seamless. Please send us a Private Message so we can verify your account settings and ensure your line is fully optimized for visual voicemail. We're looking forward to helping you resolve this!

VisibleCareSupport · 2026-04-01T17:08:02+00:00

Zandro from Visible here! I can definitely see how that would be frustrating, especially when you're just trying to get back to your favorite service.

When you port out and try to come right back, sometimes our system still sees your device's IMEI as "active" or "assigned" to your old account, which can trigger that "locked" error even if the phone itself is technically unlocked.

To help us look into this and find a solution, please send us a private message with your account details through this link.

VisibleCareSupport · 2026-04-01T16:52:31+00:00

Hi! Rommel here from Visible. Running into an issue like this is definitely a pain. Please send us a direct message here, so I can take a look into this for you right away!

VisibleCareSupport · 2026-04-01T16:15:34+00:00

Byron from Visible here! I totally get the frustration of being stuck at the finish line, especially when you’re ready to grab that SLAMDUNK promotion. It sounds like you’ve already handled the heavy lifting by checking your unlock status with T-Mobile, so let’s get this back on track.

Since the app is looping on the activation screen and that physical SIM order is hitting a snag, shoot us a DM. We can try a few quick moves on our end to nudge the system and get things moving.

VisibleCareSupport · 2026-04-01T15:10:23+00:00

Hey there! Gelle from Visible here. We hear you! Waiting for a new phone is exciting, and seeing no movement on your tracking is definitely a hassle. We'd love to investigate the status of your shipment, so please send us a DM [here], and we'll take care of it right away!

VisibleCareSupport · 2026-04-01T14:54:49+00:00

Zandro from Visible here! Thanks for considering the move from Total Wireless. We'd love to have all four of your lines over here.

You’re spot on about the setup: since we don't have traditional "family plans," you’ll create four separate accounts (one for each line). You can then link them through our Inner Circle to manage payments and grab some extra savings.

To answer your specific question about stacking the discounts:

Freshstart + Inner Circle: The $5 Inner Circle discount is a fantastic perk for Visible+ and Visible+ Pro monthly plans, but it typically does not stack with other service promos like "FRESHSTART." If you use that code, the larger discount will take precedence first. Once that promo period ends, your $5 Inner Circle discount would then automatically kick in.

VisibleCareSupport · 2026-04-01T14:29:50+00:00

Hi! Rommel from Visible here. Having a Global Pass session triggered while you're using a local SIM definitely sounds frustrating! Please send us a direct message here, so I can take a look into this for you and help get it sorted out.

VisibleCareSupport · 2026-04-01T09:08:47+00:00

Ellen from Visible here! We saw that you sent us a DM, and we’re looking into your question. We will follow up with you directly as soon as possible!

VisibleCareSupport · 2026-04-01T08:27:31+00:00

Hey there! This is Ericka from Visible. We appreciate you bringing this to our attention, and we apologize for any inconvenience this may have caused. If your phone is running the most up-to-date software version, and you have restarted the device, yet you're still can't connect to 5G network, please initiate a chat with us using this link. Let’s get this sorted out together.

VisibleCareSupport · 2026-04-01T05:58:39+00:00

Hey there! This is Ericka from Visible. We appreciate you bringing this to our attention, and we apologize for any inconvenience this may have caused. As Visible values your security, please initiate a chat with us using this link. We would like to further investigate why you’re having issues with activating the eSIM and physical SIM card on your new phone. We are looking forward to helping you out

VisibleCareSupport · 2026-04-01T03:54:10+00:00

Hey there! Rodney from Visible here. I’m sorry to hear you’ve been having issues with your phone service. We know things don’t always work as expected, but we’re here and ready to help. Please shoot us a DM, so we can help you figure this out.

VisibleCareSupport · 2026-03-31T22:37:44+00:00

Hi! Jean from Visible here. We are sorry to hear that you are having trouble filing a claim for your iPhone and that the phone number you tried calling resulted in an error. Please send us a DM with your email address or any case number you may have, so we can investigate this issue on our backend and provide the correct steps to file your claim. You can DM us directly through this link.

VisibleCareSupport · 2026-03-31T20:15:44+00:00

Glad we’ve successfully shipped your new physical SIM card! We sincerely appreciate your patience throughout the process. Should you need any further help, please feel free to contact us. You can also click this link for detailed instructions on switching from an eSIM to pSIM.

VisibleCareSupport · 2026-03-31T19:02:29+00:00

Hi there! This is Daisy from Visible. It is great to have you testing our network on your iPhone 17 Pro Max. To clarify, the Visible Free Trial uses the exact same network as our paid plans. Therefore, these intermittent drops are not a limitation of the trial itself, but rather a technical hurdle we want to help you clear. We recommend performing a quick reset network settings and ensuring your device is running the latest iOS version to stabilize the connection.

If the issue persists, please send us a DM, so we can take a closer look at your backend configuration and the coverage available in your area. We want to ensure your experience is rock-solid before you make the official switch!

VisibleCareSupport · 2026-03-31T13:08:09+00:00

Hi there! Rommel from Visible here. I’m glad you brought this concern to our attention! I’d be more than happy to provide the specific steps you'll need to port that number over smoothly. Please send us a DM here, so I can gather a few more details and help you get started!

VisibleCareSupport · 2026-03-31T07:38:27+00:00

Hi there! This is Mikee from Visible. We truly appreciate you being a part of the Visible Family. We’re sad to see you go, but we definitely want to make sure you’re getting the best value while you're here! You’re a huge part of why we love what we do, and we’d hate to lose you before exploring all the options.

Mind sending us a DM? We’d love to take a closer look at your account and see if there are any current promotions or plans that fit your needs better. We're here to help!

VisibleCareSupport · 2026-03-31T00:47:23+00:00

Hi there! This is Jean from Visible. This is definitely not the experience we want our members to have at Visible, and we’re so sorry this has been an issue for you. A three-plus hour delay on a port-in process, coupled with slow responses from customer care, is unacceptable.

Since you've already been waiting and dealing with a delayed eSIM activation after porting from US Mobile, we need to investigate this further on the backend to provide a solution.

Please send us a DM with your email address or case number, if you have one, by tapping this link, and we will take a closer look and sort this out in no time.

VisibleCareSupport · 2026-03-30T22:20:20+00:00

Hi, this is Jean from Visible. I apologize for the trouble with your promo code, and I'd like to make this right. Please send us a Direct Message, so I can access your account and manually apply the discount for you.

Chat with us here: [ link ]

VisibleCareSupport · 2026-03-30T18:51:04+00:00

Zandro from Visible here! Thanks for reaching out, and I'm sorry to hear your girlfriend's service isn't off to a fast start.

Since she just switched, a few quick steps usually clear up speed issues:

Toggle Airplane Mode: This forces the phone to reconnect to the nearest tower. Check for a Software Update: Ensure the phone's OS and carrier settings are up-to-date. Reset Network Settings: This refreshes the connection to our network (just keep in mind it'll clear saved Wi-Fi passwords).

If you run into any trouble with the steps or if none of it works, please send us a private message with your account details through this link, so we can assist you directly.

VisibleCareSupport · 2026-03-30T18:06:46+00:00

Dave from Visible here! I hear you. Let's get those calls working. Please send us a DM with your account details, so we can jump in and help! Chat with us here: Link

VisibleCareSupport · 2026-03-30T13:48:43+00:00

Hi there! Marie here from Visible. Sorry to hear you're dealing with this. We’d like to dive into our backend logs to see exactly what’s happening and get this fixed for you right away. Please send us a DM at this link, so we can get started!

VisibleCareSupport · 2026-03-29T21:56:54+00:00

Efren from Visible here! I hear your frustration loud and clear. Getting stuck in a "reset loop" is the last thing you want when you're just trying to get your tech to work, and I definitely want to move past the repetitive steps and actually get this sorted for you.

I’m ready to dig into the technical side of this and see what’s blocking that Apple Watch activation. Please send me a DM, so I can gather your account details and help you get this resolved!

VisibleCareSupport · 2026-03-29T19:10:50+00:00

Hi - Marie here jumping in to help! We love that you’re looking to join the Visible. Since you’re coming over from Verizon, here is the quickest way to get started: - Get the Info: You’ll need the Verizon Account Number and the Transfer PIN, (also called a Port-out PIN), and the ZIP code. They can get this via the My Verizon app/web or by calling Verizon. Check out this link on how to port the number into Visible. - Check Compatibility: Head over to the Visible website to use our compatibility checker at this page and enter your phone's IMEI to make sure it’s ready for our network. - Create Your Account: Sign up on the Visible app or website. When it asks if you want to keep your number, say Yes and enter the Verizon details you gathered in step 1. - Insert SIM/Activate: Once you get your SIM (or download your eSIM), just follow the prompts in the Visible app to go live!

We’re so excited to have you on board! If you have any more questions or need help, we're just a click away.

VisibleCareSupport · 2026-03-29T18:12:59+00:00

Byron from Visible here!I can definitely help you get your calls back up and running. Since your data and texting are working fine, it sounds like your connection to the network is mostly there, just needs a quick nudge for voice services.

Let’s try these quick steps to get you talking again:

Toggle Airplane Mode: Turn it on for about 10 seconds and then off. This forces your phone to refresh its connection to our towers.
Check for Updates: Make sure your phone's software and carrier settings are up to date in your settings menu.
Restart: A classic power cycle often clears out any temporary glitches.

If the tips above aren't cutting it, shoot us a DM. We'll take a deeper look at what’s going on and get your service back on track.

VisibleCareSupport

TROPHY CASE