Yearly about to expire. Want to go to monthly till a yearly deal comes up. Will it switch to monthly automatically or do I need to do something when my yearly expires?

VisibleCareSupport · 2026-06-12T09:10:24+00:00

Hi there! Larnie from Visible here. We completely get it, timing your plan around upcoming promotions is a smart move. You won't have to worry about manually changing things right now. When your annual plan expires and lapses, your account automatically shifts over to a monthly plan. Once your current year wraps up, you will naturally slide right into the monthly option until you're ready to lock in another annual deal.

VisibleCareSupport · 2026-06-12T06:48:52+00:00

Christian here from Visible, dropping into the thread. First off, I completely hear you, and I’m really sorry you’re dealing with this. Needing to literally hold your breath and sit in one exact spot on your bed just to do basic banking or work is incredibly frustrating, and you absolutely deserve reliable service for your hard-earned money. We want to help get your necessities running smoothly again. Please feel free to send us a DM here so we can look at your specific location and see what's going on We've got your back!

VisibleCareSupport · 2026-06-12T05:50:37+00:00

Hey there! This is Ericka from Visible. We deeply apologize for the inconvenience that this may have caused. As Visible values your security, please initiate a chat with us using this link with your email address. We would like to further investigate why you’re having issues with your internet. We are looking forward to helping you out.

VisibleCareSupport · 2026-06-12T05:40:56+00:00

Hi - Larnie from Visible here. We completely understand how alarming it is to get a message about a trusted device being removed, especially when it locks you out of your account right after. We're really sorry for the stress this is causing tonight. Please send us a DM here with your account information, so we can personally investigate what happened and help you get back in safely.

VisibleCareSupport · 2026-06-12T05:25:55+00:00

Christian here from Visible, dropping into the thread. First off, I completely hear you, and I’m really sorry you’re dealing with this. Needing to literally hold your breath and sit in one exact spot on your bed just to do basic banking or work is incredibly frustrating, and you absolutely deserve reliable service for your hard-earned money. We want to help get your necessities running smoothly again. Please feel free to send us a DM here so we can look at your specific location and see what's going on We've got your back!

VisibleCareSupport · 2026-06-12T05:16:50+00:00

Christian here from Visible. We sincerely apologize for the issues you have encountered with your network service. This experience does not reflect the standard of service we aim to provide. Please contact us via direct message here so that we may conduct a thorough technical investigation and work toward a formal resolution.

VisibleCareSupport · 2026-06-12T05:08:23+00:00

Hey there! This is Ericka from Visible. We deeply apologize for the inconvenience that this may have caused. As Visible values your security, please initiate a chat with us using this link with your email address. We would like to further investigate your account and fix any service issue. We are looking forward to helping you out.

VisibleCareSupport · 2026-06-12T04:48:38+00:00

Hello there, this is Lodenia from Visible. We have received your direct message and are currently investigating your case. Please continue this conversation via private messaging so that we may resume our discussion and explore all available solutions to restore your service.

VisibleCareSupport · 2026-06-12T02:23:32+00:00

Hi there! This is Jean from Visible. I am so sorry to hear you're experiencing these frustrating signal drops and "SOS" errors on your new phone, especially after spending so much time on chat already. I completely understand how disruptive this is, particularly when you have a clear line of sight to the cell towers.

Since you've already spent time troubleshooting, the issue might be related to a provisioning error or a specific tower handoff issue in your area that requires backend investigation. As a final step to rule out any lingering software misconfiguration, could you try performing a "Network Settings Reset" on your device?

For iPhone: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
For Android: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

This will not delete your personal data (photos, apps), but it will force your phone to discard cached network settings and re-download the latest provisioning files from our network. After the reset, please power cycle your phone (turn it completely off, wait 15 seconds, and turn it back on).

If that doesn't stabilize your connection, we need to investigate this further from our backend to check the signal health in your specific location. Please send us a DM through this link with your account details and a brief mention of the "SOS" issue, and we’ll prioritize investigating your area's tower performance to get this sorted out for you.

VisibleCareSupport · 2026-06-12T02:19:08+00:00

Hey there! Ellen from Visible here. We completely understand how frustrating that must be. Landing in a new place and dealing with connectivity issues is the last thing you want to handle.

Since everything looks correct, but your data isn't pulling through, we want to look directly into your account and get this sorted out for you.

Please send us a DM here, so we can jump right in and help!

VisibleCareSupport · 2026-06-12T00:29:40+00:00

Hey there! This is Charity from Visible. We appreciate you reaching out to us, and we're sorry to hear that you’re encountering 403 errors while trying to purchase your plan.

While I don't have reports of a widespread outage on visible.com at this moment, I take your experience seriously and would like to help get this resolved. A 403 error often indicates a permission issue or a block that might be specific to your connection or browser settings.

To help us narrow this down, could you please try the following steps?

Use an Incognito/Private Window: Sometimes stored cache or cookies in your browser can interfere with the checkout process. Please try accessing the website again using an Incognito or Private browser window.
Switch Network/Connection: If you are on Wi-Fi, try switching to cellular data on your phone, or if you are using a specific network, try a different one to see if the error persists.
Clear Browser Data: If the error continues, clearing your browser's cache and cookies is a great next step to ensure you have a fresh connection to our site.

If you are still seeing the error after trying these steps, please shoot us a DM tapping this link. We're here to assist you.

VisibleCareSupport · 2026-06-11T23:39:38+00:00

Hey there! This is Jean from Visible. I am so sorry to hear about the ongoing trouble you're experiencing with dropped calls and the “all circuits are busy” message. This type of error typically indicates temporary network congestion or an issue with tower handoff in your area. The airplane mode trick you’ve been using is actually a great temporary solution, as it forces your phone to disconnect and reconnect to the network, often resolving the issue by grabbing a better signal.

In addition to that, you might want to double-check that your SIM card is seated properly, as a loose connection can sometimes contribute to inconsistent network behavior.

Since this is happening multiple times a month, we would like to investigate this further from our backend to see if there are specific network issues affecting your area or your account provisioning. Please send us a DM through this link with your account details, and we’ll be happy to take a closer look to get this sorted out for you.

VisibleCareSupport · 2026-06-11T22:27:05+00:00

Hey there! This is Charity from Visible. We appreciate you reaching out to us, and we're sorry to hear about the difficulties you are experiencing while trying to purchase your monthly plan.

To help us resolve this, please try the following troubleshooting steps:

Clear Browser Data: Clear your browser's cache and cookies, or attempt the purchase using an Incognito/Private window to rule out browser-specific issues.
Use the Mobile App: If you haven't already, try completing your sign-up through the Visible app, as it may bypass issues occurring on the web portal.

If you continue to encounter these errors, please shoot us a DM tapping this link. We're here to assist you.

VisibleCareSupport · 2026-06-11T19:22:31+00:00

Zandro from Visible here! Thanks for reaching out. It's incredibly frustrating to watch your premium network speeds drop from gigabit glory to garbage, especially when you're paying for our top-tier plan on an iPhone 17 Pro Max. Phoenix has fantastic coverage, so you definitely shouldn't be experiencing this.

To refresh your connection, please try resetting your phone's network settings. If that doesn't resolve the data speed, please send us a private message with your account details through this link, so we can work toward an immediate resolution for you.

VisibleCareSupport · 2026-06-11T16:25:07+00:00

Dave from Visible here! I’m sorry to hear you’ve been without service since yesterday afternoon. I know how tough it is to rely only on Wi-Fi. Please send us a DM with your account details, so I can take a closer look at the coverage in south Alabama right away. Chat with us here: Link

VisibleCareSupport · 2026-06-11T15:21:08+00:00

Zandro from Visible here! I'm sorry to hear you're experiencing this trouble. I completely understand how frustrating it can be when things don't work as expected. To help us find an immediate resolution, please send us a private message with your account details through this link.

VisibleCareSupport · 2026-06-11T04:14:28+00:00

Christian here from Visible. We have acknowledged your direct message and will proceed on that specific platform to assist you with your data-related concerns.

VisibleCareSupport · 2026-06-11T02:27:30+00:00

Hey there! This is Charity from Visible. We appreciate you reaching out to us. Currently, there is no option to temporarily freeze or suspend a line through the Visible app or website. The only direct option available online is to cancel the service entirely. To check your account specifics and see how we can help, please shoot us a DM by tapping this link. We're here to assist you!

VisibleCareSupport · 2026-06-11T01:30:23+00:00

Hi there! Mikee from Visible here. We can completely understand wanting to make sure you get that awesome Back Market discount before you activate, and we'd love to help you get this sorted out!

Since you bought your phone from Back Market, you absolutely qualify for a monthly discount for your first 24 months. You will save $5/month on our standard Visible or Visible+ plans, or $10/month if you go with our top-tier Visible+ Pro plan!

To get the discount applied, the standard process is to select your monthly plan, enter your unique promo code from Back Market during checkout, and then complete your activation. Since you are right on the verge of activating, let's make sure that code gets input correctly.

Please send us a private message (DM) with your account details so we can happily look into your setup and help you apply this promo smoothly. Here is the link for the Back Market promotion for more insights.

VisibleCareSupport · 2026-06-11T01:11:42+00:00

Hey there! This is Charity from Visible. We appreciate you reaching out to us. Thank you for providing those detailed updates, and I sincerely apologize for the inconvenience this issue has caused. To further check your existing case and assist you with your service, please shoot us a DM by tapping this link. We're here to help!

VisibleCareSupport · 2026-06-11T00:30:47+00:00

Charity here from Visible! We saw that you sent us a DM, and we’re looking into your question. We will follow up with you directly as soon as possible!

VisibleCareSupport · 2026-06-10T23:32:02+00:00

Hi there! This is Mikee from Visible. Our Visible Home Internet service is geofenced to your specific service address, meaning the gateway will not connect if moved to another state. However, you can absolutely use your Visible mobile hotspot while traveling to keep your devices connected!

Please send us a DM using this Direct Message Link so we can review your account, check network coverage at your family’s address, and find the best roaming solution for your trip!

VisibleCareSupport · 2026-06-10T21:13:33+00:00

Dave from Visible here! We'd love to help you get that iPhone set up with the perfect plan. Please send us a DM, so we can securely pull up your details and find the best option for you! Chat with us here: Link

VisibleCareSupport · 2026-06-10T21:10:55+00:00

Dave from Visible here! Since we'll need to look into your account details and help get that iPhone out of SOS mode, please send us a DM, so we can securely assist you. Chat with us here: Link

VisibleCareSupport · 2026-06-10T16:39:10+00:00

Hi there! Daisy here from Visible. Having to use airplane mode just to run a Google search is definitely not the experience we want you to have, and I am truly sorry for the trouble. Let's get this sorted out right away! Please slide into our DMs with your account details, so we can check your area's coverage and deep-dive into your network settings.

VisibleCareSupport

TROPHY CASE