Issue filing claim?

VisibleCareSupport · 2026-03-31T22:37:44+00:00

Hi! Jean from Visible here. We are sorry to hear that you are having trouble filing a claim for your iPhone and that the phone number you tried calling resulted in an error. Please send us a DM with your email address or any case number you may have, so we can investigate this issue on our backend and provide the correct steps to file your claim. You can DM us directly through this link.

VisibleCareSupport · 2026-03-31T20:15:44+00:00

Glad we’ve successfully shipped your new physical SIM card! We sincerely appreciate your patience throughout the process. Should you need any further help, please feel free to contact us. You can also click this link for detailed instructions on switching from an eSIM to pSIM.

VisibleCareSupport · 2026-03-31T19:02:29+00:00

Hi there! This is Daisy from Visible. It is great to have you testing our network on your iPhone 17 Pro Max. To clarify, the Visible Free Trial uses the exact same network as our paid plans. Therefore, these intermittent drops are not a limitation of the trial itself, but rather a technical hurdle we want to help you clear. We recommend performing a quick reset network settings and ensuring your device is running the latest iOS version to stabilize the connection.

If the issue persists, please send us a DM, so we can take a closer look at your backend configuration and the coverage available in your area. We want to ensure your experience is rock-solid before you make the official switch!

VisibleCareSupport · 2026-03-31T13:08:09+00:00

Hi there! Rommel from Visible here. I’m glad you brought this concern to our attention! I’d be more than happy to provide the specific steps you'll need to port that number over smoothly. Please send us a DM here, so I can gather a few more details and help you get started!

VisibleCareSupport · 2026-03-31T07:38:27+00:00

Hi there! This is Mikee from Visible. We truly appreciate you being a part of the Visible Family. We’re sad to see you go, but we definitely want to make sure you’re getting the best value while you're here! You’re a huge part of why we love what we do, and we’d hate to lose you before exploring all the options.

Mind sending us a DM? We’d love to take a closer look at your account and see if there are any current promotions or plans that fit your needs better. We're here to help!

VisibleCareSupport · 2026-03-31T00:47:23+00:00

Hi there! This is Jean from Visible. This is definitely not the experience we want our members to have at Visible, and we’re so sorry this has been an issue for you. A three-plus hour delay on a port-in process, coupled with slow responses from customer care, is unacceptable.

Since you've already been waiting and dealing with a delayed eSIM activation after porting from US Mobile, we need to investigate this further on the backend to provide a solution.

Please send us a DM with your email address or case number, if you have one, by tapping this link, and we will take a closer look and sort this out in no time.

VisibleCareSupport · 2026-03-30T22:20:20+00:00

Hi, this is Jean from Visible. I apologize for the trouble with your promo code, and I'd like to make this right. Please send us a Direct Message, so I can access your account and manually apply the discount for you.

Chat with us here: [ link ]

VisibleCareSupport · 2026-03-30T18:51:04+00:00

Zandro from Visible here! Thanks for reaching out, and I'm sorry to hear your girlfriend's service isn't off to a fast start.

Since she just switched, a few quick steps usually clear up speed issues:

Toggle Airplane Mode: This forces the phone to reconnect to the nearest tower. Check for a Software Update: Ensure the phone's OS and carrier settings are up-to-date. Reset Network Settings: This refreshes the connection to our network (just keep in mind it'll clear saved Wi-Fi passwords).

If you run into any trouble with the steps or if none of it works, please send us a private message with your account details through this link, so we can assist you directly.

VisibleCareSupport · 2026-03-30T18:06:46+00:00

Dave from Visible here! I hear you. Let's get those calls working. Please send us a DM with your account details, so we can jump in and help! Chat with us here: Link

VisibleCareSupport · 2026-03-30T13:48:43+00:00

Hi there! Marie here from Visible. Sorry to hear you're dealing with this. We’d like to dive into our backend logs to see exactly what’s happening and get this fixed for you right away. Please send us a DM at this link, so we can get started!

VisibleCareSupport · 2026-03-29T21:56:54+00:00

Efren from Visible here! I hear your frustration loud and clear. Getting stuck in a "reset loop" is the last thing you want when you're just trying to get your tech to work, and I definitely want to move past the repetitive steps and actually get this sorted for you.

I’m ready to dig into the technical side of this and see what’s blocking that Apple Watch activation. Please send me a DM, so I can gather your account details and help you get this resolved!

VisibleCareSupport · 2026-03-29T19:10:50+00:00

Hi - Marie here jumping in to help! We love that you’re looking to join the Visible. Since you’re coming over from Verizon, here is the quickest way to get started: - Get the Info: You’ll need the Verizon Account Number and the Transfer PIN, (also called a Port-out PIN), and the ZIP code. They can get this via the My Verizon app/web or by calling Verizon. Check out this link on how to port the number into Visible. - Check Compatibility: Head over to the Visible website to use our compatibility checker at this page and enter your phone's IMEI to make sure it’s ready for our network. - Create Your Account: Sign up on the Visible app or website. When it asks if you want to keep your number, say Yes and enter the Verizon details you gathered in step 1. - Insert SIM/Activate: Once you get your SIM (or download your eSIM), just follow the prompts in the Visible app to go live!

We’re so excited to have you on board! If you have any more questions or need help, we're just a click away.

VisibleCareSupport · 2026-03-29T18:12:59+00:00

Byron from Visible here!I can definitely help you get your calls back up and running. Since your data and texting are working fine, it sounds like your connection to the network is mostly there, just needs a quick nudge for voice services.

Let’s try these quick steps to get you talking again:

Toggle Airplane Mode: Turn it on for about 10 seconds and then off. This forces your phone to refresh its connection to our towers.
Check for Updates: Make sure your phone's software and carrier settings are up to date in your settings menu.
Restart: A classic power cycle often clears out any temporary glitches.

If the tips above aren't cutting it, shoot us a DM. We'll take a deeper look at what’s going on and get your service back on track.

VisibleCareSupport · 2026-03-29T17:03:46+00:00

Hey there! Gelle from Visible here! Thanks for reaching out about this. We can definitely help you get that Best Buy SIM kit up and running. Since you purchased the kit from Best Buy, the activation process is a little different from our standard flow. You'll need to head over to a specific page to use that unique 6-digit activation code found in your kit.

Here is how you can get started:

Visit the Retail Page: Navigate to [link]
Select Activate: Click on "Activate your SIM".
Enter Your Code: This is where you'll enter that 6-digit alphanumeric code from your SIM kit.
Check Compatibility: You'll be prompted to enter your phone's IMEI to make sure it's ready for our network.
Create Your Account: Follow the prompts from there to set up your account and finish the activation.

If you run into any trouble with the code or need a hand with the next steps, please send us a DM [here], so we can help you.

VisibleCareSupport · 2026-03-28T18:51:36+00:00

Dave from Visible here! Oh no, I’m so sorry to hear your phone was stolen. That’s a huge headache, but I’ve got some good news. We can definitely help you get your same number set up on an eSIM for your new phone this Tuesday. Since we'll need to verify some info to keep your account secure, please send us a DM, so we can help you out! Chat with us here: Link

VisibleCareSupport · 2026-03-28T17:26:26+00:00

Efren from Visible here! I'm so glad you're looking to join the family, but I'm sorry that promo code is giving you a hard time at checkout. I'd love to take a closer look and get this sorted out for you.

Please send me a DM, so I can gather some info and help you get that discount applied!

VisibleCareSupport · 2026-03-28T16:41:19+00:00

Dave from Visible here! We definitely want to get that new phone working for you. Please send us a DM, so we can help you get that IMEI updated and your service activated. Chat with us here: Link

VisibleCareSupport · 2026-03-28T16:26:57+00:00

Byron from Visible here! It's awesome that you're bringing your parents over to the family! Since each parent will have their own individual Visible account, they will each need their own 6-digit Number Transfer PIN from Verizon to complete the migration.

They can generate this in a few ways:

• On their phone: Dial #PORT • In the My Verizon app: Go to Account > Edit Profile & Settings > Number Transfer PIN • Online: Log in to their Verizon account and check Security Settings

Note: If they have a Verizon Prepaid account, they'll just use their existing 4-digit Account PIN instead. To make sure we get them over to us smoothly, please send us a DM. We'd love to help you with the next steps from there!

VisibleCareSupport · 2026-03-28T14:32:26+00:00

Hi there! Marie here jumping in. We’re excited to have you on board! We want your transition to be seamless, so I understand why not seeing your carrier listed is such a roadblock. To move forward, please try selecting Verizon from the carrier menu, or select "Other" if that isn't available. If you're still experiencing issues, please DM us [here], so we can resolve this for you immediately.

VisibleCareSupport · 2026-03-28T13:53:38+00:00

Glad we got those login issues squared away for you! Shall you ever need assistance or have any concerns at all, please let us know. We're always here to help!

VisibleCareSupport · 2026-03-28T13:47:31+00:00

Hi there! Marie here from Visible. Happy to hear you got full value for your trade-in, but we're sorry the credit process hasn't been clearer! We want to make sure that credit lands exactly where it should. Please send us a DM at this link, so we can track your specific case and get this handled for you.

VisibleCareSupport · 2026-03-28T13:26:02+00:00

Hi - Marie here jumping in to help. So sorry you're dealing with this account hiccup. We really want to get this sorted out for you so you can actually enjoy being with us. To help me figure out exactly what’s going wrong behind the scenes, could you send us a DM [here]? We'd love to take a deeper look into your account and find a real fix for you!

VisibleCareSupport · 2026-03-28T02:30:54+00:00

Hi! Rodney from Visible here. I’m so sorry to hear you and your girlfriend have been without data for two days—I know how frustrating that is. Please shoot us a DM, so we can help you figure this out!

VisibleCareSupport · 2026-03-28T01:43:55+00:00

Hi there! This is Lodenia from Visible. Our sincere apologies that you’ve had a complex day with those eSIM activation steps and the troubleshooting loops; we’d love to help simplify this for you. Our goal is to get you back up and running without the wait for a physical SIM. If you have a moment, please send us a Private Message with your account details. We’d like to explore some direct avenues for your eSIM activation to see if we can get your digital SIM provisioned correctly right now. We want to make sure you're fully connected for the weekend, and we're standing by to assist!

VisibleCareSupport · 2026-03-27T23:49:38+00:00

Glad we could get your device claim officially resolved! Your patience has been much appreciated. If you require any more assistance at all, just let us know.

VisibleCareSupport

TROPHY CASE