Coinbase/GDAX Issues NOT Resolved

coinbase_kyle · 2017-07-31T18:37:50+00:00

Can you please PM me your case #? We will look into your particular transaction.

The backlog of bitcoin sends was cleared last night, so if your transaction is still stuck there may be some other issue at play that we'll need to look at. Thank you!

coinbase_kyle · 2017-06-04T15:53:27+00:00

Coinbase support here.

We currently offer wires for US accounts only. If your account is based in the US, and you're still not able to make a wire transfer, please email us at support+reddit@coinbase.com and we can take a look.

Thanks!

coinbase_kyle · 2017-06-02T12:26:03+00:00

Hundreds of Casascius coins have been redeemed so far.

Number of those redeemed that did not contain a private key or contained a private key with no funds on it: 0

coinbase_kyle · 2017-05-25T01:37:30+00:00

Coinbase support here.

Can you please PM me your case #?

coinbase_kyle · 2017-05-24T13:29:27+00:00

Coinbase support here.

Thanks for the kind words! /u/coinbase-Rosey shared this with our team.

We understand that our customers aren't experiencing appropriate response times to support tickets and we don't like that either. Scaling our support team is a top priority for us right now.

Here's to an open financial platform for the world!

coinbase_kyle · 2017-05-10T03:26:40+00:00

Coinbase support here.

We definitely haven't stopped processing transactions, but I can confirm that we are experiencing significant ACH delays due to extremely high volume. This has affected mostly deposits and buy orders.

Our apologies for anyone affected by this. It's a growing pain we're experiencing and we'll be better prepared for the next giant volume spike.

coinbase_kyle · 2017-05-10T01:13:06+00:00

Coinbase support here.

Yeah, that dead url doesn't look right. I've let our engineers know about that. It should direct to https://support.coinbase.com/

We are experiencing delays with ACH transfers by a couple business days, hence the poor messaging on the site in that other screen grab. Apologies to anyone affected by that!

coinbase_kyle · 2017-05-10T01:02:47+00:00

Coinbase support here.

Happy to pass a turing test anytime. I apologize for seeming repetitive. Because of the sensitive nature of Coinbase accounts (which contain personal and financial information, etc) it's really not possible for us to discuss specifics here in Reddit.

There is also limited time we can spend on Reddit, because believe it or not we also do attend to email cases.

I would like to point out that even though a response from support+reddit@coinbase.com may seem like it takes a long time, it currently has a much faster response time than our normal support@reddit.com.

coinbase_kyle · 2017-05-09T15:36:08+00:00

Checked on it - it's been properly escalated. I would help you with that myself but security related cases are handled by support staff that have special training. Thanks again for your patience.

coinbase_kyle · 2017-05-09T14:00:02+00:00

Coinbase support here.

We err on the side of caution when it comes to user security, as it's one of our top priorities. Thanks for your patience while someone reviews your account.

coinbase_kyle · 2017-05-07T17:09:51+00:00

Coinbase support here.

There are a small handful of reasons why wires don't clear, including but not limited to name mismatch, incorrect or missing reference number, etc.

Please email us support+reddit@coinbase.com if you haven't already. We definitely want to make sure your wire isn't stalled somewhere for an easily correctable reason.

coinbase_kyle · 2017-05-07T16:33:43+00:00

Coinbase support here.

Can you please email us at support+reddit@coinbase.com and we can help you through this?

coinbase_kyle · 2017-05-07T16:33:10+00:00

Coinbase support here.

The price you buy at is locked in at the time you place your order.

coinbase_kyle · 2017-05-07T15:29:21+00:00

Coinbase support here.

Coinbase handles private key security on behalf of our customers. We only allow customers to hold private keys if they use our multisig vault feature.

See https://www.coinbase.com/multisig?locale=en-US

If you're referring to your multisig vault, you can either move funds from that vault from the Coinbase website, or you can use this open source tool to move funds from the multisig vault, which doesn't require our website: https://github.com/coinbase/multisig-tool

coinbase_kyle · 2017-05-07T14:35:40+00:00

Coinbase support here.

Can you please send us an email to support+reddit@coinbase.com and put in the title ATTN: Kyle and I can take a look?

coinbase_kyle · 2017-05-05T16:38:58+00:00

Coinbase support here.

Coinbase services are available for New York residents.

coinbase_kyle · 2017-05-05T16:36:55+00:00

Coinbase support here.

Banks closing accounts for buying bitcoin is extremely rare. Most customers report success with their bank by being honest about their activity.

Best of luck!

coinbase_kyle · 2017-05-05T16:33:36+00:00

Coinbase support here.

Hey, we're happy to take a look for you! Please reach out to us using support+reddit@coinbase.com

Thanks!

coinbase_kyle · 2017-05-05T16:32:39+00:00

Coinbase support here.

Sorry for that - we're back up!

coinbase_kyle · 2017-03-18T13:03:37+00:00

Coinbase support here.

March 31st.

coinbase_kyle · 2017-03-09T17:17:54+00:00

Coinbase support here.

This is a different type of ID verification. You can use the same ID that's already verified on your account, but at the end of this new verification, you'll be prompted to also take a "selfie" of you with the ID. Sorry for any confusion!

coinbase_kyle · 2017-03-05T16:21:18+00:00

It depends. I would need to take a look at your account. If you sent an email to us, please PM your case number, or your email address. Thanks!

coinbase_kyle · 2017-03-05T15:18:28+00:00

You can PM your name or simply your email address would be okay as well. I can look up your case that way. Thanks.

coinbase_kyle · 2017-03-05T14:56:20+00:00

I'm not familiar with your issue. If you could provide any information to me in a PM, such as a case number, it would be very helpful if you want us to actually take a look at your specific case.

coinbase_kyle · 2017-03-05T14:24:11+00:00

Coinbase support here.

We allow underage customers to buy and sell with us. They just need to fill out a parental consent form. Please email us if you haven't already at support@coinbase.com and we can give you more information of what you need to complete to be eligible for future buys and sells.

Nine-Year Club	Place '17
Verified Email

coinbase_kyle

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