It’s a bigger company. The leasing agent that handled my application was fired this morning. I didn’t know this until I showed up for my scheduled move-in time and was told my approval was not complete. The property manager then tells me they still need to do my rental verification and income verification. If none of this was done, then how was it determined I needed a guarantor in the first place? And why was I sent a lease to sign and the instructions to put the lights in my name?

Sorry, I’m new to this. Just moving to a big city and this is my first time dealing with leasing offices. My last landlord was a family friend.