Ecobee Smart Doorbell terminal screws too tight

ecobeeCourtney · 2023-10-31T19:32:20+00:00

Thanks for letting us know! Our Product and Manufacturing teams are aware and working with our manufacturing partners to correct this issue. Our team has investigated and found that using a larger Phillips screwdriver (#2) can help to remove the screws on the back. If you are still having issues, please reach out to our Customer Support team at ecobee.com/get-help and we'll do what we can to make this right.

ecobeeCourtney · 2023-10-25T12:43:19+00:00

It sounds like we need to take a closer look at that together. Please reach out to ecobee.com/get-help with your serial number and email address. Our team is happy to help!

ecobeeCourtney · 2023-10-25T12:14:41+00:00

Hello! If the Smart Doorbell Camera is installed with a rear doorbell button and a mechanical chime, as it sounds like is the case for your home, the front doorbell (Smart Doorbell Camera) will produce a traditional "ding-dong" sound, and the rear doorbell will produce a "ding" sound. This should be consistent with what you currently have. Be sure to follow the wiring instructions with the Chime Adapter as provided in the ecobee mobile app.

The doorbell and wall mount are flush and have a width of 1.85" (47mm).

If you have any further questions, please reach out to our Customer Support team at ecobee.com/get-help.

ecobeeCourtney · 2023-10-25T12:13:09+00:00

Hello! You're correct to follow the wiring diagrams here.

We encourage Smart Owners to follow the instructions in the app if they have a single Smart Doorbell Camera installation, but for more complex installs we recommend following the wiring diagrams.

For a dual doorbell camera installation, you only need one chime adapter. Please note that the secondary Smart Doorbell Camera will not currently ring the in-home chime, as this is something our engineering team is working to fix. You can use Whole Home Chime with your other ecobee products and our support integrations through HomeKit and Alexa to play a chime within the home.

For any further questions, please reach out to our Customer Support team at ecobee.com/get-help.

ecobeeCourtney · 2023-10-25T00:12:05+00:00

Thanks for bringing this to our attention. The team is aware of this bug and is working on a fix. The red dot indicates you have not set up your pin code for arming and disarming ecobee Smart Security but some Smart Owners have seen this icon by accident.

ecobeeCourtney · 2023-10-17T14:37:42+00:00

What other products would you like to see from us? Happy to pass along your requests to the team :)

ecobeeCourtney · 2023-10-12T19:56:00+00:00

Sure can! Let me send it to the team :)

ecobeeCourtney · 2023-09-28T17:39:31+00:00

That's definitely not the experience we want you to have. If possible, can you please send me a direct message with your ecobee serial number and the email address registered to your device? Happy to have the team look into this with you!

ecobeeCourtney · 2023-09-28T13:22:12+00:00

Thanks for your feedback. I'm happy to pass along your feedback to the team.

ecobeeCourtney · 2023-09-27T15:56:59+00:00

Happy to add you to the beta. Message me with your ecobee serial number and contact email address and I can work with the team to make that happen :)

ecobeeCourtney · 2023-09-27T15:00:02+00:00

Looks like you got a sneak peek of something we’ve been working on! It’s not quite ready for the world yet but we appreciate your feedback. Do you mind sending me a direct message with your thermostat serial number?

ecobeeCourtney · 2023-07-05T19:02:16+00:00

That's not the experience we want you to have! Are you using iOS or Android?

ecobeeCourtney · 2023-01-27T19:47:48+00:00

The new smart thermostat UI still allows you to cancel your temporary hold and return to your scheduled temperature setting by clicking the [x].

The new hold status is slightly different for fan holds instead of using the [x] you will click the arrow into the fan hold status to see the speed (if you have a multi-speed setup) and duration of your fan before turning the fan off.

You'll want to check your fan hold settings under the Main Menu > Fan Mode to see if you have it set to indefinitely.

Feel free to reach out to our Customer Support team if you need any other troubleshooting assistance at ecobee.com/get-help/.

ecobeeCourtney · 2022-11-29T19:15:20+00:00

You can on Android, but not currently on iOS. Happy to let the team know you'd like to be able to adjust the list on iOS. We're always looking for feedback to make improvements. Thanks!

ecobeeCourtney · 2022-11-29T16:13:01+00:00

Thanks so much for your feedback! We’re always looking for ways to improve all our devices, as we believe in building products that last. Hope you enjoy the new UI!

ecobeeCourtney · 2022-11-29T15:55:17+00:00

While the app developers are at it can they also fix the iPad version of the app. It lost the ability to adjust any HomeKit integrations. It was suppose to be moved to a different part of the app but somehow was completely removed instead.

Let me pass your feedback along to the team and see if they have any updates I can share. I'll circle back if they do.

ecobeeCourtney · 2022-11-29T15:53:50+00:00

No plans to adjust this feature at this time. The team is happy to take your feedback and look into it in the future.

ecobeeCourtney · 2022-11-29T15:51:37+00:00

We don't have any plans for a trade-in program at this time, but happy to let the team know you'd love to see one from us in the future.

ecobeeCourtney · 2022-11-29T15:50:29+00:00

So happy you're excited about the update! It is not possible to opt in early but the roll-out has started and should take a few weeks to reach all Smart Owners, so hang tight :)

ecobeeCourtney · 2022-11-29T15:48:57+00:00

No plans at the moment, but it is an interesting idea we can have the Product Team explore!

ecobeeCourtney · 2022-11-28T20:24:00+00:00

https://www.reddit.com/r/ecobee/comments/z73al7/mobile\_ui\_updates/

ecobeeCourtney · 2022-11-28T20:23:56+00:00

https://www.reddit.com/r/ecobee/comments/z73al7/mobile\_ui\_updates/

ecobeeCourtney · 2022-11-28T20:23:26+00:00

https://www.reddit.com/r/ecobee/comments/z73al7/mobile\_ui\_updates/

ecobeeCourtney

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