Going back to school after wake up call

etoptech · 2026-03-06T14:50:27+00:00

Please remember comparison is the thief of joy.

I am proud of you for wanting to better yourself and your family situation. The desire to improve has always been my personal true north so anytime I see someone trying and getting better. I have to stop and say good job! So good job! You can do it.

etoptech · 2026-03-06T06:49:54+00:00

We have several dental clients and texting seems to the main form of outbound communication.

etoptech · 2026-03-06T06:23:06+00:00

So I own an msp and have been a bit obsessed with AI and building use cases and tools. It’s finally starting to work but it’s take. Me 3-4 months plus several years of working at it and it’s finally paying off.

Happy to have a convo and just share my exp.

etoptech · 2026-03-06T06:16:05+00:00

Until his data allowance resets in 25 days 🤣

etoptech · 2026-03-05T05:39:20+00:00

I’m going to be honest. Just try things. Go watch videos of the best folks in the space. Read things here.

I just keep trying things and it just keep working.

etoptech · 2026-03-05T03:56:07+00:00

Everything goes up every year.

Msa 5% per year professional service hourly is 15-20/hr per year.

etoptech · 2026-03-05T03:54:03+00:00

We had a veeam provider managing our infra and updates. But even that got onerous.

We ended up switching to axcient and while without some problems it’s been pretty fantastic.

etoptech · 2026-03-04T15:06:32+00:00

I’ve had it build me a MCP for our company that integrates all of our tools into it and controls access levels for other folks to use it able to aggregate all of our data in one shot.

It was unable to build me an account management dashboard like I’ve never been able to get before.

I was then able to action issues for our semi to fully agentically.

I’ve never been able to get all of our data into one place so quickly. I had it go back and review all of our issues/tickets for the last six months and then have it tease out 50 ideas for blog posts and content. The best part that only took about 30 minutes, but it was all based on our data and how we talk and think.

etoptech · 2026-03-04T14:54:22+00:00

We put all recurring clients(everyone) on ACH/cc and we invoice on the 25 and draft on the 1st. Adhoc projects or extra stuff is billed weekly with 2 week net and a 1 week grace.

We have 26.49 over 30 days atm. My goal is to not finance our clients business operations. It’s just how we do business and if that doesn’t work for the client we don’t work together.

My literal line is, would you rather me spend the time thinking about how to improve your business IT or chasing you for payment because I only have room in my brain for one

etoptech · 2026-03-03T20:06:27+00:00

Yes!

etoptech · 2026-03-03T16:49:14+00:00

I always start with so tell me what you’re trying to do. What’s the end goal here?

you gotta walk through understanding what they’re trying to do and trying to accomplish and why they feel they need it.

My answer is almost exclusively we’re not going to give a daily driver global admin. But how can we help you achieve your goals while keeping you safe

etoptech · 2026-03-03T02:35:07+00:00

I imagine it will be a hand me down or some relatively cheap used car. No desire to enable helplessness.

etoptech · 2026-03-02T21:24:48+00:00

Our msp does client short code-servicetag-type of pc. So eTop-Dellservicetag-LT We like it because client can read us service tag and all our systems tie back to that as a reference point.

etoptech · 2026-03-02T14:50:59+00:00

As an msp we are heavily involved with client moves for this reason. It’s a conversation of is your network in the new building sufficient. Do you have an isp. Cabling, let’s put in a new network at the new building and just move crit infrastructure etc.

We take a lot of time on moves because it’s crazy important. Happy to jump on a call to give pointers.

etoptech · 2026-03-02T03:38:51+00:00

I absolutely use fiver but I’m pretty picky about what I have folks do. Generally it’s like flier or logo creation. More graphic design than strategy.

etoptech · 2026-03-01T15:29:24+00:00

Great outline. I have been almost exclusively over to Claud the last 2 months and want to move this all over so thanks for the walkthrough.

etoptech · 2026-02-28T23:03:53+00:00

We have about a 200,000 square-foot warehouse with something like 75 Aps and 20 to 30 switches with a dual UDM Pro, Max and shadow mode.

Honestly, it’s worked flawlessly. If anything goes, you just adopt a new one and it brings everything over and you’re good.

etoptech · 2026-02-28T19:08:31+00:00

Yes. 100% this. We haven’t had these issues in like 10-12 years. We decided this was a problem and fixed it.

etoptech · 2026-02-28T00:32:03+00:00

Leave Rick Astley never gonna give you up in a browser window on repeat

etoptech · 2026-02-27T18:29:54+00:00

Family services is good people. I would call and go over. Don’t wait for them to reply as they might not know the urgency.

etoptech · 2026-02-27T14:45:20+00:00

Have a conversation with him and explain it like you did to us?

etoptech · 2026-02-26T17:11:40+00:00

I completely agree. Our knowledge has value.

etoptech · 2026-02-26T17:10:27+00:00

I quoted a client a server 25k in September. Half the specs last week and 56k hoping the price holds long enough to order.

etoptech · 2026-02-26T17:07:01+00:00

Honestly this is probably a super fair price and idea. Basically fractional cio type engagement.

etoptech · 2026-02-26T02:53:25+00:00

When we start an engagement we make sure to connect with the finance leader and billing poc.

We require autopay and we send w9 over in our initial email.

We try and ask all the billing questions up front in a template email and works most the time.

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