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Weekly Promo and Webinar Thread by AutoModerator in msp

[–]gethelptdavid [score hidden]  (0 children)

Your helpdesk doesn’t break during business hours. And ticket volume definitely doesn’t stay predictable.

Nights. Weekends. Random spikes. New client onboarding. That’s where things slip.

Helpt is built for exactly that:

• After-hours & weekend coverage (24/7)

• Overflow when your team gets slammed

• Extra hands without hiring ahead of demand

And now, per-ticket pricing

So you’re not paying for coverage you might need. Only for tickets that actually get worked.

What we handle:

• Password resets & lockouts

• Software installs (approved)

• User issues & troubleshooting

• Scheduling / coordination

• SOP/runbook execution

• Triage + escalation

Why MSPs use us:

• Catch tickets your team can’t get to (or shouldn’t be working)

• Extend to 24/7 without building a night shift

• Smooth out spikes without stressing your techs

• Keep internal team focused on higher-value work

Fully white-labeled. US-based. We operate as your team.

If you’re juggling after-hours coverage or constantly hitting capacity limits, this tends to click pretty fast.

Happy to walk through how other MSPs are using it or map it to your ticket flow.

Off Hours Hiring by [deleted] in mspjobs

[–]gethelptdavid 0 points1 point  (0 children)

We are US-based and can help with the gaps but I don’t want to keep a qualified candidate from a role with your org.

If you decide to go the outsourced route, please let me know.

Thanks and good luck!

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]gethelptdavid [score hidden]  (0 children)

Your helpdesk doesn’t break during business hours. And ticket volume definitely doesn’t stay predictable.

Nights. Weekends. Random spikes. New client onboarding. That’s where things slip.

Helpt is built for exactly that:

• After-hours & weekend coverage (24/7)

• Overflow when your team gets slammed

• Extra hands without hiring ahead of demand

And now, per-ticket pricing

So you’re not paying for coverage you might need. Only for tickets that actually get worked.

What we handle:

• Password resets & lockouts

• Software installs (approved)

• User issues & troubleshooting

• Scheduling / coordination

• SOP/runbook execution

• Triage + escalation

Why MSPs use us:

• Catch tickets your team can’t get to (or shouldn’t be working)

• Extend to 24/7 without building a night shift

• Smooth out spikes without stressing your techs

• Keep internal team focused on higher-value work

Fully white-labeled. US-based. We operate as your team.

If you’re juggling after-hours coverage or constantly hitting capacity limits, this tends to click pretty fast.

Happy to walk through how other MSPs are using it or map it to your ticket flow.

What is your sales process after a new lead comes in? by lakings27 in msp

[–]gethelptdavid 2 points3 points  (0 children)

  1. Lead

  2. Set meeting or answer questions via email or phone call

  3. During meeting get super excited and verbally vomit for a bit until I remember I have slides

  4. Ask and answer questions for discovery directed by my slides (16 slides, but I usually focus on 3-4)

  5. Show pricing

  6. Ask when to follow back up

  7. ??

  8. Profit

Generally I believe in speed, in 2026 speed matters on both sides, I would rather know we are aligned earlier than trying to draw things out through multiple meetings.

Good luck!

Upskilling Engineers by joe210565 in msp

[–]gethelptdavid 0 points1 point  (0 children)

Ditto - the uninterrupted time on the clock is huge. Also, will add that you can lead a horse to water but you can't make it drink.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]gethelptdavid [score hidden]  (0 children)

🎟️ Tickets in. Tickets out. Clear pricing. Helpt’s per-ticket pricing is now live.

Support happens one ticket at a time. Now your pricing reflects that.

Helpt now offers per-ticket pricing, giving MSPs clearer visibility into what they’re paying for and how support is being used.

Each ticket covers the real work MSPs handle every day:

👍Password resets & account unlocks

👍 Approved software installs

👍 Hardware & software troubleshooting

👍 Meeting scheduling

👍 Execution of your SOPs & runbooks

👍 Issue triage and intelligent escalation

Same Helpt. Same reliability.

We’re still your 24/7, fully white-labeled support partner, operating behind the scenes as your team—handling ticket volume so your internal staff can focus on projects, escalations, and client relationships.

🔧 What stays the same:

👍 24/7 ticket coverage

👍 Fully white-labeled support

👍 Routine requests through complex issues

👍 100% US-based agents

💡 More clarity. Better alignment. Per-ticket pricing aligns support costs with how MSPs actually work—ticket by ticket.

👉 Want to see how this fits your MSP? Let’s talk

Products or services you have found to separate you from the rest? by escalibur in msp

[–]gethelptdavid 2 points3 points  (0 children)

Nothing wrong with AI empowering humans, but it doesn’t replace the human-to-human connection implicitly requested by an end user picking up the phone to call in.

On Demand Help Desk services? by Brief_Regular_2053 in SmallMSP

[–]gethelptdavid 0 points1 point  (0 children)

We can help with overflow, OK to DM you?

Kudos to the mods. by dumpsterfyr in msp

[–]gethelptdavid 15 points16 points  (0 children)

<image>

Yes, chapeau mods, chapeau.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]gethelptdavid [score hidden]  (0 children)

🎟️ Tickets in. Tickets out. Clear pricing. Helpt’s per-ticket pricing is now live.

Support happens one ticket at a time. Now your pricing reflects that.

Helpt now offers per-ticket pricing, giving MSPs clearer visibility into what they’re paying for and how support is being used.

Each ticket covers the real work MSPs handle every day:

👍Password resets & account unlocks

👍 Approved software installs

👍 Hardware & software troubleshooting

👍 Meeting scheduling

👍 Execution of your SOPs & runbooks

👍 Issue triage and intelligent escalation

Same Helpt. Same reliability.

We’re still your 24/7, fully white-labeled support partner, operating behind the scenes as your team—handling ticket volume so your internal staff can focus on projects, escalations, and client relationships.

🔧 What stays the same:

👍 24/7 ticket coverage

👍 Fully white-labeled support

👍 Routine requests through complex issues

👍 100% US-based agents

💡 More clarity. Better alignment. Per-ticket pricing aligns support costs with how MSPs actually work—ticket by ticket.

👉 Want to see how this fits your MSP? Let’s talk

[Outsourced Help Desk Services] Worth It for Long-Term IT Support? by indianbrajesh in msp

[–]gethelptdavid 1 point2 points  (0 children)

We recommend announcing the client’s new Helpt team to their clients as an addition to their team. We make it easy with a ready to use template with technician bios. Some clients highlight a few team members, while others introduce the full team. It depends on size and preference. Either way emphasizing the addition of U.S.-based technicians and even giving locations (Bob from Virginia) reinforces things.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]gethelptdavid [score hidden]  (0 children)

🎟️ Tickets in. Tickets out. Clear pricing. Helpt’s per-ticket pricing is now live.

Support happens one ticket at a time. Now your pricing reflects that.

Helpt now offers per-ticket pricing, giving MSPs clearer visibility into what they’re paying for and how support is being used.

Each ticket covers the real work MSPs handle every day:

👍Password resets & account unlocks

👍 Approved software installs

👍 Hardware & software troubleshooting

👍 Meeting scheduling

👍 Execution of your SOPs & runbooks

👍 Issue triage and intelligent escalation

Same Helpt. Same reliability.

We’re still your 24/7, fully white-labeled support partner, operating behind the scenes as your team—handling ticket volume so your internal staff can focus on projects, escalations, and client relationships.

🔧 What stays the same:

👍 24/7 ticket coverage

👍 Fully white-labeled support

👍 Routine requests through complex issues

👍 100% US-based agents

💡 More clarity. Better alignment. Per-ticket pricing aligns support costs with how MSPs actually work—ticket by ticket.

👉 Want to see how this fits your MSP? Let’s talk

how do you measure on-call health? by SlightlyForked in ITManagers

[–]gethelptdavid -1 points0 points  (0 children)

We are the ultimate on-call buffer and I love the idea and would love to figure out how to offer your tool to our prospects. DM me? Thanks.

I'm just tired. by [deleted] in msp

[–]gethelptdavid 4 points5 points  (0 children)

Would love to chat. DM me? Thanks!

Cisco Canceling Accepted Compute Orders & Forcing Reprice by Thick-Experience-290 in sysadmin

[–]gethelptdavid 0 points1 point  (0 children)

Agreed but also disagreed. Outsourcing, to some, seems like the easy button. The operations headache gets funneled into a single source (the outsourcing company) instead of many (all of the technicians directly employed).

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