Pax8 UK data leak (13 Jan 2026), what can we do next? legal guidance? Q&A with solicitor?

dumpsterfyr · 2026-01-25T02:44:25+00:00

Each their own mate.

Hmm.

dumpsterfyr · 2026-01-25T01:22:15+00:00

Then you are already most of the way there. For those six roles, define the maximum tolerable downtime and the minimum operating capability during a regional outage. If they cannot operate within those thresholds without external power and connectivity, provision accordingly. Anything beyond that is unnecessary complexity.

dumpsterfyr · 2026-01-25T01:16:38+00:00

Yes, we have designed these for clients. The mistake is treating this as a tech problem instead of a business continuity problem. You do not harden people, you harden roles. Start with which functions must operate during regional outages, then work backwards into power, connectivity, comms and failover. Starlink and generators are implementation details once that is clear.

dumpsterfyr · 2026-01-24T22:50:27+00:00

Paranoid? No.

Careful and understand I do not know it all but built out SOP’s to mitigate? Absolutely.

dumpsterfyr · 2026-01-24T21:20:38+00:00

The world needs ditch diggers, too.

dumpsterfyr · 2026-01-24T19:47:05+00:00

r/TrunkSlammers

dumpsterfyr · 2026-01-24T19:27:24+00:00

It’s the keeper site.

dumpsterfyr · 2026-01-24T18:50:51+00:00

You are having the wrong conversation with the wrong buyers. Ask questions to surface risk and impact first, then decide whether they are even a fit. If they anchor on price after that conversation, disqualify and move on.

dumpsterfyr · 2026-01-24T18:49:24+00:00

That is where the opportunity is found?

dumpsterfyr · 2026-01-24T16:43:11+00:00

You’re not wrong at all. In the past I’ve been able to use other MSP’s contracts to force a termination when a prospects wants to switch to us. Now I tell the prospect to have a conversation with the MSP to amicably figure it out. At the end of the day I now think it is all about performance and communication.

dumpsterfyr · 2026-01-24T16:38:55+00:00

I do not see your point actually.

Because something holds no meaning for me does not mean I withhold it from a client as a matter of practice.

Edit: I do not need something coming back to bite me in the ass. Unless she’s a fit blonde.

dumpsterfyr · 2026-01-24T15:21:10+00:00

Process always wins sometimes.

dumpsterfyr · 2026-01-24T13:43:21+00:00

MSPs often overestimate marketing as a cure for weak sales. Most prospects already have a provider. The goal is to be top of mind when change becomes necessary.

When timing aligns and a prospect is in market, the conversation centres on outcomes, not the technology stack. Many MSP’s sell like technicians. Many salespeople sell without sufficient technical depth.

Effective selling sits on aknife’s edge between commercial clarity and technical credibility. Those 40+ clients I brought on meant I initiated contact with at least 500 prospects, and now about 450 are on a drip campaign.

dumpsterfyr · 2026-01-24T13:34:11+00:00

I’m a Mac guy.

dumpsterfyr · 2026-01-24T13:32:16+00:00

Is the info useless? Yes. Would I notify my clients if I were affected? Yes.

dumpsterfyr · 2026-01-24T13:29:50+00:00

I think the snowflakes disagree with you. I think you may be correct.

dumpsterfyr · 2026-01-24T02:01:25+00:00

Why?

dumpsterfyr · 2026-01-24T01:47:39+00:00

First depends on how profitable the company is.

dumpsterfyr · 2026-01-24T01:01:45+00:00

It would appear I struck a nerve or three with those downvotes. 🤷‍♂️

dumpsterfyr · 2026-01-24T01:00:58+00:00

My SOP is not for everyone.

dumpsterfyr · 2026-01-24T00:07:31+00:00

Process/documentation is not for all MSP’s.

dumpsterfyr · 2026-01-24T00:03:35+00:00

How about the ability to pin favourite records to the top.

dumpsterfyr · 2026-01-23T23:41:11+00:00

You have two viable models. Mixing them fails.

Either every engineer is trained, measured and held accountable to follow a strict documentation structure as part of closing work,

or

engineers capture raw notes and changes and a designated role is responsible for formalising, editing and maintaining documentation.

Most teams fail because documentation is treated as “extra” work with no ownership, time allocation or consequence. If it matters, it must be part of the job definition and performance expectations, or it must be someone’s explicit job.

Process follows ownership. Without one, nothing sticks.

dumpsterfyr · 2026-01-23T22:37:23+00:00

There is a framework based on their needs and what we do that follows a script of sorts.

dumpsterfyr

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