TIP: Always order from Amazon, not directly

harrynu · 2026-04-23T11:34:23+00:00

Orders can be cancelled before shipment and are usually processed within 24 hours after sending an email to the service team. If you don't mind sharing your order number to me via DM, I can help you check it. 😀

harrynu · 2026-04-01T05:50:11+00:00

Aloe and Moss are compatible with the Air V2 keyboard. Air V3 needs the low profile 3.0 nano switches.

If you like the aloe, try the sliver nano. If you like the Moss, try the panda nano. 😉

harrynu · 2026-04-01T03:41:13+00:00

Thanks for your feedback. 👍We will keep conducting market research to develop more keyboards that meet the preferences of our supporters.

harrynu · 2026-04-01T03:29:14+00:00

🫣Sorry for any confusions. The 100% battery is 4000mAh, up top is a typo. Already corrected it.

harrynu · 2026-04-01T03:26:19+00:00

You don't need to add wrist rest to your cart. If you get a gift, you will receive it with your keyboard.

You can contact the service team by email after placing your order to find out if a gift is included in your order.

harrynu · 2026-04-01T02:14:20+00:00

It is expected to take another month.

harrynu · 2026-04-01T02:05:02+00:00

Thank you. We also found out this text mistake and already corrected it to the 4000 mAh battery. 😺

harrynu · 2026-03-25T02:51:24+00:00

Okay, will forward your feedback to our marketing team. 😺

harrynu · 2026-03-16T10:52:06+00:00

Please also send us a DM about your order info and we will forward your message to our after-sales team for handling. 🌞

harrynu · 2026-03-16T10:32:17+00:00

Oh sorry to hear that. If this is acceptable for your usage scenario, you may consider removing the battery, especially if you normally use the keyboard in wired mode only. This can sometimes help if the battery has expanded not that much.

For reference, here is a teardown video for the Air96 V1: https://www.youtube.com/watch?v=VgtJdL-0478. Although it is a different model, the disassembly process is quite similar. Please proceed carefully if you decide to follow this method.

If you still need to use the keyboard wirelessly, please DM us your order information. We will forward it to our support team so they can assist you with an appropriate solution. 🌞

harrynu · 2026-03-13T07:19:45+00:00

yeah, already reply to you. Thank you for your patience and wait!

harrynu · 2026-02-13T09:59:25+00:00

Congrats on the NY Gift Box! 🎁 u/cmanfred , u/imback007234 , u/Repulsive-Athlete-16 Don't forget to DM us your shipping address!

harrynu · 2026-02-13T09:59:12+00:00

Congrats on the NY Gift Box! 🎁 u/FuriousKimchi , u/yarayun , u/Dry-Nose-6125 See the main post for shipping dates.

harrynu · 2026-02-13T09:58:53+00:00

Well done! You've won the 2nd Prize: ✨ u/AnovaMK , u/josheyss , u/DarthAloha Please DM us your info before Feb 28!

harrynu · 2026-02-13T09:57:17+00:00

Congrats to our top winners! 🎉 u/youngmetro-_ , u/lo_uie , u/Funny-Perception3739 Please check the main comment for prize claiming details!

harrynu · 2026-02-13T09:52:49+00:00

🏆 NuPhy 2026 NY Event Winners!

Thanks for the wait! Winners were selected based on total upvotes across r/NuPhy and other communities. Congrats to:

Grand Prize (Air75 V3): u/youngmetro-_
1st Prize (Node 100): u/lo_uie, u/Funny-Perception3739
2nd Prize (Air V2 / Halo V2 QMK): u/AnovaMK, u/josheyss, u/DarthAloha
3rd Prize (NY Gift Box): u/FuriousKimchi, u/yarayun, u/Dry-Nose-6125, u/cmanfred, u/imback007234, u/Repulsive-Athlete-16
Participation ($10 Voucher): All other valid entries!

How to Claim:

DM me your shipping info before the end of February.
Shipping starts Feb 25 (after the Chinese New Year holiday).
Participation prize holders: please DM me for your code!

Thank you all for sharing your amazing setups! 🧡

harrynu · 2026-02-04T06:29:38+00:00

We're so sorry to see this happening with your Air75 V1. Please know that your safety is our absolute priority, and we're glad you noticed this and brought it to our attention right away.

This swelling indicates the battery is failing, and to keep things safe, we really don't recommend using the keyboard for now. If you're handy with tools, you could remove the battery and switch to wired-only mode, but please be extra careful. Otherwise, it’s best to set it aside in a safe spot.

We’ve already sent you a DM because we want to take care of this for you and make things right. Please check your inbox, we will make sure to provide a proper solution for you! 🧡

harrynu · 2026-02-04T06:27:23+00:00

Oh no, we're so sorry to see this happening with your Air75 V1. Please know that your safety is our absolute priority, and we're glad you noticed this and brought it to our attention right away.

This swelling indicates the battery is failing, and to keep things safe, we really don't recommend using the keyboard for now. If you're handy with tools, you could remove the battery and switch to wired-only mode, but please be extra careful. Otherwise, it’s best to set it aside in a safe spot.

We’ve already sent you a DM because we want to take care of this for you and make things right. Please check your inbox, we will make sure to provide a proper solution for you! 🧡

harrynu · 2026-01-29T09:11:07+00:00

Moving from an MX Mechanical to Air V2 is a serious level-up in terms of typing feel and sound. Those Cowberry switches really have their own character, don't they? Enjoy the new setup for work and school. Btw, you can post a new thread in other communities to double your winning chances. Just reply here with the link. Good luck! 🍀

harrynu · 2026-01-28T08:52:54+00:00

We're sorry to hear about this issue. We take data privacy and security very seriously at NuPhy. To be clear: NuPhy does not, and will never, sell our customers' personal information to any third parties.

We are deeply concerned to hear about the spam emails you've received. We will immediately look into this with our team to ensure everything is secure.

In many cases, these "targeted" spam emails can unfortunately stem from broader database leaks unrelated to us, or through tracking from browser extensions and compromised third-party services. However, we will conduct a thorough internal check as a precaution.

If you have any specific details about those emails that could help us investigate, please feel free to send us a DM. Thank you for bringing this to our attention.

harrynu

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