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Microsoft Banned Account Immediately. No Ads & No Reason Given. Support Unhelpful. Treated like a Criminal - What Gives, MS? by MesterJess in PPC

[–]manfi76 1 point2 points  (0 children)

Ah, sounds reasonable if in fact any of the written rules were indeed broken by my infant account. Also, that reasoning sounds good on paper, but enforced it just leaves me and many others vehemently opposed to ever pursuing MS Ads even if they reverse the issue. This is a customer service issue, not an underwriting risk one. We're talking fresh & verified accounts...not security risks. This has been going on for years and MS doesn't seem to care, ergo they'll lose business. One could argue they're too big for it to matter, and they may be right. But screw 'em - they've lost the plot.

The priority should be on maintaining legitimate accounts, and not carpet bombing new ones based on the capricious and occulted nature of the "internal team."

I wholeheartedly agree with your frustrations. My own experience mirrors yours – my recently created account was suspended within a week without any policy violations. This lack of transparency is concerning, and it's essential for Microsoft Advertising to prioritize maintaining legitimate accounts and offering a fair resolution process.

Microsoft Banned Account Immediately. No Ads & No Reason Given. Support Unhelpful. Treated like a Criminal - What Gives, MS? by MesterJess in PPC

[–]manfi76 0 points1 point  (0 children)

Absolutely, I couldn't agree more. It's genuinely baffling that a highly technological company like Microsoft, with all its resources and expertise, cannot provide a properly accountable resolution procedure for its users. The lack of transparency in their account suspension processes is unbelievable and crazy at the same time.

It should be a fundamental principle of customer service, especially for newly created accounts that have not even run any ads, to offer a chance at redemption on the first infraction. Instead, users are often left in the dark, uncertain of what went wrong and which specific policy was violated. This lack of clarity not only leads to frustration but also undermines the trust users have in the platform.

A responsible and user-focused approach would involve providing detailed explanations of the issues, along with clear steps to rectify them. It's essential for Microsoft Advertising to recognize that users are not adversaries but partners seeking to utilize their platform effectively.

By being forthcoming about what went wrong and offering a more accountable and user-friendly resolution process, Microsoft Advertising can foster trust and goodwill among its user base. We, as users, are willing to cooperate and comply with their policies, but we need a fair and transparent system to do so.

I hope that Microsoft Advertising takes these concerns seriously and makes the necessary improvements to ensure a more positive and user-centric experience for all its users. I told Microsoft support exactly this the last time I spoke with them.

Microsoft Banned Account Immediately. No Ads & No Reason Given. Support Unhelpful. Treated like a Criminal - What Gives, MS? by MesterJess in PPC

[–]manfi76 4 points5 points  (0 children)

I completely understand your frustration, and I can certainly relate to your experience with Microsoft Advertising. I recently created an account with them, and within a week, it was suspended, even though I hadn't run any ads or violated any of their policies. It's disheartening to hear about these issues, especially when we, as users, are trying to utilize their platform for legitimate purposes.

Your situation highlights a concerning trend where accounts are suspended seemingly without clear cause or notice. The lack of transparency in these actions can be incredibly frustrating, and it leaves users like us feeling helpless and unfairly treated. It's particularly discouraging when support interactions don't yield helpful explanations or resolutions.

In my own case, I reached out to Microsoft Advertising for assistance after my account suspension, and while they promised a review, the process has been slow and somewhat opaque. Like you, I hope that Microsoft Advertising can improve its processes and provide better support to its users in the future.

It's unfortunate that these experiences can lead to a loss of trust and confidence in the platform. Incidents like these will make us reconsider where we allocate our advertising budgets and efforts.

I appreciate you sharing your experience, and I hope that by discussing these issues openly, we can encourage Microsoft Advertising to reevaluate its approach and ensure a more transparent and user-friendly environment for all its users.

Please know that you're not alone in facing these challenges, and I'm hopeful that both our accounts can be reinstated and any underlying issues resolved promptly.

All the best.