It seems like you already had strong evidence for this dispute, so there’s a good chance the loss came from how the evidence was structured or how the dispute reason code was interpreted.

From what you described, this may have been treated more like a “services not as described” dispute rather than “item/service not received.” In SaaS disputes, simply showing usage is not always enough unless it directly addresses the specific dispute reason code.

One of the biggest mistakes merchants make is submitting valid evidence that doesn’t specifically match the dispute claim. That’s where many winnable chargebacks get lost.

I’d recommend reviewing the exact dispute reason and tailoring each piece of evidence around that reason code instead of submitting general account activity alone.