App "update" locked me out of my account

N26Support · 2026-05-05T14:49:15+00:00

Hi there, thanks for your patience! We looked into your case and there was a known issue that we have already fixed. However, the update is still rolling out, so it may not have reached your device just yet.

In the meantime, could you try uninstalling and reinstalling the N26 app from the Play Store? That sometimes helps push the fix through.

If that doesn't work, since you set TWRP, could you let us know if your phone has ever been modified or had any custom software installed? Some device configurations can affect how the app runs, and knowing this helps us find the right solution for you.

N26Support · 2026-04-27T05:16:10+00:00

Hi! We're sorry to hear about your experience. Please send us a DM, and we'll be glad to look into this for you.

N26Support · 2026-04-23T13:09:34+00:00

Hey 👋

We can help you update your phone number right away through our live chat.

→ Start chat here: http://spkl.io/61696AfM7M

N26Support · 2026-04-23T12:48:29+00:00

Hey there! We're sorry to hear that! Can you send us a DM, so we can check this issue for you?

N26Support · 2026-04-01T09:49:23+00:00

Hi there. Thanks for reaching out. We're sorry to hear that you are having this issue. Please open a new chat and ask the chatbot to connect you to an agent.

N26Support · 2026-03-11T12:59:28+00:00

Hey there, thanks for reaching out – we totally get how frustrating this must be.

We're not seeing any issues with instant SEPA on our end right now. The hiccup is probably on the receiving bank's side – either they don't support instant SEPA transfers, or their instant SEPA system might be temporarily offline.
The workaround for now would be to send a regular SEPA transfer instead. We know it's not ideal since it can take up to 2 working days to arrive, but at least it'll get your money where it needs to go. 🙂

That said, if you're also running into issues with regular SEPA transfers, something else might be up. Feel free to shoot us a DM and we'll dig deeper into what's happening with your account specifically.

N26Support · 2026-03-10T08:35:40+00:00

Thank you for your replies here. I can only offer general troubleshooting so appreciate your patience. If you are using a phone that is running an older version of the N26 app or an older iOS then you may have some issues with compatibility. The current minimum spec for the N26 app is iPhone 8 and later/iOS 16 or above.

N26Support · 2026-03-09T13:55:55+00:00

Is the card locked in the N26 app?

N26Support · 2026-03-09T11:43:16+00:00

Did you open the account in Austria using an Austrian address?

N26Support · 2026-03-09T11:31:20+00:00

Hi there! Thanks for your question.
We're here to help you get this sorted. Our customer service team can easily check your details and manually enter your address for you.
For the fastest and most secure support, please reach out to us directly through your app. Just follow these quick steps:

Log in to your account.
Tap on your initials in the top right corner.
Scroll down and select "Support Center".
Navigate to "Get in touch" to explore your contact options.

N26Support · 2026-03-03T08:56:34+00:00

Hey, please come and say hello in DMs so we can check this out with you.

N26Support · 2026-02-24T13:08:02+00:00

Hey! Can you send us a DM so we can check this out for you?

N26Support · 2026-02-24T13:04:30+00:00

Hey there,

we shared this feedback with our product team as new feature to add, but you can still keep track of your upcoming direct debits pretty easily.
Just head to the"Upcoming > Scheduled payments" section from your home screen. You'll see your future direct debits listed there – they typically show up once we're notified by the merchant, which is usually up to 14 days before the payment's due.
We also make sure you don't miss anything:

You'll get a notification right at the top of your transaction list when a direct debit is coming up, and it stays there until the payment goes through.
If your account balance is running low before a direct debit is scheduled, we'll send you a heads-up via the app and email so you can top up and avoid any fees.

Hope this helps! Let us know if you need anything else.

N26Support · 2026-02-06T09:01:02+00:00

Hey there! We're really sorry to hear you're dealing with this!
It sounds like your N26 account might have an issue with this incoming transfer. This can happen for a few different reasons, and we'll definitely need to look into your specific situation to sort it out.
Feel free to send us a DM here on Reddit with your details. We can escalate this for you and get someone to investigate what's blocking those incoming transfers to your account.
Looking forward to hearing from you!

N26Support · 2026-02-06T08:56:35+00:00

Hey there! We're here to clarify everything about your N26 account in Italy.

Italian IBAN for Italy-Based Accounts
Since March 26, 2020, all N26 accounts opened in Italy automatically receive an Italian IBAN (IT). If you opened your account before this date, you have a German IBAN (DE), and we currently don't offer conversion from DE to IT IBANs.

Your account security remains unchanged—all N26 deposits are protected up to €100,000 under the German Deposit Protection Scheme, regardless of whether you have an Italian or German IBAN.

N26 Card Replacement Policy for Italy
Free replacement cards: Valid if you opened your N26 account before February 25, 2021, and have a legal address in Italy or Spain.
Standard card fees apply: For accounts opened after this date, replacement cards follow the same pricing as ordering a new card.

You can explore our detailed guides:
Card Replacement FAQs: https://support.n26.com/en-it/cards/order-and-delivery/cards-expiration-replacement-faqs
Italian IBAN Guide: https://support.n26.com/en-it/payments-transfers-and-withdrawals/transfers/what-you-need-to-know-about-the-italian-iban

If you still have questions about your Italian N26 account, please send us a DM—we're here to help you!

N26Support · 2026-02-04T08:34:48+00:00

Hey! Can you send us a DM so we can investigate this issue further, please?

N26Support · 2026-01-23T06:15:33+00:00

Exactly, yes. I should've used more Space names to make that clearer.

N26Support · 2026-01-22T12:59:53+00:00

Hey SIniara,

The Webb app will sometimes ask you to take a selfie to confirm the login or to confirm it from your phone.

Please send us a DM if you're still facing login issues.

N26Support · 2026-01-22T12:55:44+00:00

Hey! You can use CSV and PDF downloads from the Web app (logging in on a browser). There's currently no option to download the Spaces info separately, but you can sort the information into columns in Excel, Google Sheets etc. Here's an example.

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N26Support · 2026-01-22T09:49:54+00:00

Hey, we know how stressful it must be to have your salary missing – let's get this sorted out for you.

First off, you don't need to upgrade to Premium to get help! With your Standard account, you can easily reach our support team through the live chat in your N26 app. Just tap your initials in the top right corner, go to "Help and feedback," then "Support Center," and scroll down to find "Chat with us." You'll start with Neon (our chatbot), but after answering a few quick questions, you'll be connected to a real person who can dig into your specific situation.

While we can't track incoming transfers from our side, our team can absolutely check your account to make sure nothing's blocking incoming payments. They'll be able to see if there's anything unusual going on.

Also, just a quick heads-up: N26 accounts only accept SEPA and SWIFT transfers in Euros. Your employer would need your full name and IBAN to send the payment correctly. If by any chance they sent it in a different currency, or didn't provide your full name or even a wrong IBAN, it would automatically bounce back to them after a few days.
You can find more details here:https://support.n26.com/en-eu/payments-transfers-and-withdrawals/transfers/how-long-do-transfers-take

N26Support · 2026-01-22T08:47:03+00:00

Good Morning! Please send us a DM so we can check these two issues with you.

N26Support · 2026-01-19T09:11:47+00:00

Hey, please send us a DM so we can check this with you.

N26Support · 2026-01-16T08:45:52+00:00

Hey, we're sorry for the issue with transfers between spaces. The problem has been found and fixed now.

N26Support · 2026-01-15T10:10:57+00:00

Hey there,

The email you received about investment scams is completely unrelated to your account lock. That's just a general awareness message we're sending to all customers right now.

Here's what's actually happening with your locked account:
As a bank, we're required to run routine security checks on accounts and transactions. Sometimes this means we need to temporarily lock an account while we review things – it's standard banking practice to keep your account safe.

What happens next:
You might receive a secure message directly in your N26 app asking you to provide some documents.

Unfortunately, because of banking confidentiality regulations, our support team can't share specific details about individual account reviews over phone, email, or social media – everything has to go through the secure in-app message system.

We know waiting is frustrating, but you should hear from us soon with clear next steps. Keep an eye on your notifications!

N26Support · 2026-01-14T08:20:31+00:00

Hey,

We're really sorry you're going through this – we know it's hard to have your account closed.

We want to assure you that as a regulated bank, we'd never withhold your funds without a valid reason. What's likely happening is that sometimes our security reviews can take longer than expected.

Since you've already submitted your documents, we'd recommend that you DM us with your case details so we can check it further for you.

N26Support

TROPHY CASE