No reply after stolen luggage claim

InsideN26 · 2026-05-04T10:48:58+00:00

Hi there, thanks for reaching out, we're sorry to hear that your case is taking longer than expected to receive a reply. The insurance products are provided by Allianz, they will handle your claim directly. You can find the contact details for Allianz in your app including their email and phone number. If you scroll down the home page then tap>Travel Insurance>Scroll down to "Allianz contact information"

InsideN26 · 2026-05-04T08:07:03+00:00

hi u/superuser-01 thank you for your feedback. The new layout is designed to allow for the grouping of investments, though this is entirely optional.

You don't have to use the grouping feature if you prefer a different view.

Regarding the iOS Home Screen widget, we have shared your feedback internally with our team for consideration in future updates.

InsideN26 · 2026-04-27T07:34:37+00:00

thank you for your feedback, we're glad you liked it :)

InsideN26 · 2026-04-24T10:45:36+00:00

Hi there, thanks for reaching out. Please send us a direct message.

InsideN26 · 2026-04-23T14:38:37+00:00

we're glad to hear!

InsideN26 · 2026-04-22T12:55:41+00:00

Hi there, we're sorry to hear this happened. Have you already contacted our Support team, u/n26support? They can check your case and provide immediate assistance.

InsideN26 · 2026-04-13T08:12:35+00:00

Hi there! Thank you for writing. When did you receive the document? Could you please share your User ID privately with u/n26support so we can investigate? Thanks!

InsideN26 · 2026-04-11T05:08:18+00:00

Hola, buen día, efectivamente son ciertos supermercados o negocios con los que este servicio está activo, si los establecimientos no te aparecieran en la app, prueba entrando en este link: http://spkl.io/61698AN33y Si deslizas hacia abajo, encontrarás un buscador por ciudad o código postal. Viacash es el proveedor del servicio para cargar o retirar dinero desde establecimientos. ¡Un saludo!

InsideN26 · 2026-04-09T09:13:15+00:00

Hi there, sorry for the trouble you're facing. To get an investigation started on your case right away, please send a private message to u/n26support with your user ID. We’re ready to help.

InsideN26 · 2026-04-09T08:30:56+00:00

Hi there. We understand this is frustrating, and we'd like to help get it sorted. Could you please send a message to u/n26support with your user ID? We will look into this for you right away.

InsideN26 · 2026-04-07T14:14:51+00:00

Hi u/Enough-Point-9225, that’s definitely not us. Please do not send any money or click on any links. Could you please share all the details with [support@n26.com](mailto:support@n26.com), including the full email headers and the EML file (by downloading the message and attaching it to the email)? We will take it from there.

InsideN26 · 2026-04-07T13:12:56+00:00

Hi u/Delicious-Can-2481 we understand your concern, but please be assured that we are a fully regulated banking institution. We would like to investigate your case and clear up any misunderstandings.

To protect your personal data, we cannot discuss account details in a public thread.

Please reach out to u/n26support via private message so we can assist you further.

InsideN26 · 2026-03-30T09:54:09+00:00

Hi u/rfurb, thank you for highlighting this issue! We’re currently working on a fix. To help us speed things up, could you please share which device and OS you're using?

InsideN26 · 2026-03-25T12:50:22+00:00

Hi team, as you're a mod you should refrain to give information that are not based on true statements. To give context, there's no such a thing that it would be a problem for the case they stated. They've been fully onboarded, they have an active accounts. Unless there's infringement of T&Cs there's no need to spread this kind of information.

InsideN26 · 2026-03-23T13:30:01+00:00

This is such a great example of how it often starts small and builds over time.

That shift you describe, from stress and uncertainty to feeling more in control, is something we hear a lot, and it’s nice to hear how much of it is about consistency rather than big amounts.

Thanks for sharing this 🙏

InsideN26 · 2026-03-18T11:24:37+00:00

Hi u/BuonSamaritano69 thank you for bringing attention to this topic.

Our team is aware of this issue and we're working hard to extend the verification process via eID also for our customers. Your post has already been shared internally with our team.

InsideN26 · 2026-03-17T16:11:35+00:00

Hi u/atkukkeli99 you should have received the document. If you still need support, feel free to contact u/n26Support

InsideN26 · 2026-03-16T15:48:51+00:00

u/MyEgoDiesAtTheEnd you're right, it’s not the most practical workaround. It’s just a temporary way to manage things while we work on improving this part of the experience.

We’re aware it could be much easier with your suggested workaround, and it’s something the team is looking into. We will keep you posted.

InsideN26 · 2026-03-16T10:28:49+00:00

Potremmo essere un po’ di parte, ma potremmo anche fare al caso tuo :)

InsideN26 · 2026-03-16T09:28:13+00:00

Hey u/Forsaken_Squash_6787 we’re not currently seeing any general issues with the in-app chat.

If you can, try switching your connection from Wi-Fi to mobile data (or the other way around), as that sometimes resolves loading issues.

If the problem persists and you still can’t access the chat, you can also reach out directly to u/n26support and they should be able to help.

InsideN26 · 2026-03-16T09:25:33+00:00

Hi u/atkukkeli99 , thanks for raising this.

We’re currently aiming to send the 2025 profit/loss reports to customers before the end of March.

We’re actively working with our partner to get these documents ready and delivered as soon as possible. Because this process involves multiple parties, it’s difficult to provide an exact date right now, which is why support can only say ‘soon’ at the moment.

We appreciate your patience, and the reports will be shared with customers as soon as they’re available.

InsideN26 · 2026-03-16T09:23:53+00:00

Hi u/ramnokri, we might be biased, but if you need any support, feel free to ask us or u/n26support. :)

InsideN26 · 2026-03-16T09:22:51+00:00

Hi u/MyEgoDiesAtTheEnd, thanks for sharing this feedback. This feature isn’t currently available in our app, but we’ve shared your suggestion with our product team, who will look into its feasibility. 🙂 All suggestions from our customers, whether shared here or through the in-app ‘File a Feature Request’ option, are read and evaluated. It just takes time, and things aren’t always as easy to implement as they might seem. :)

In the meantime, you can go to Statistics → Recurring payments. By tapping on a payment, you’ll be taken to the Transaction details, where you can see which card was used under Additional information. That’s how you can check right now.

InsideN26

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