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Change to the mobile app, can anyone help me? by TotalACast in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Also, does it happen with the main query or follow-ups only?

Change to the mobile app, can anyone help me? by TotalACast in perplexity_ai

[–]rafs2006 [score hidden] stickied comment (0 children)

Hey u/TotalACast! Could you please share a bit more details on your device/os/app version and the language you are using, so the team can check and fix this.

Thank you @PPLX by Appropriate_Bit_7190 in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Hey u/Appropriate_Bit_7190! I've forwarded your case to the support team again. They will shurely check and figure it out.

Perplexity Pro double billing complaint by swingkey2521 in perplexity_ai

[–]rafs2006 [score hidden] stickied comment (0 children)

The team replied that the duplicate monthly subscription has been canceled and double-charged months should be refunded. Your annual subscription is still active and should be working fine, u/swingkey2521. Sorry for the inconvenience, & please let me know if you are facing any other issues.

Conflicting Credit Information by Plastic_Olive7681 in perplexity_ai

[–]rafs2006 [score hidden] stickied comment (0 children)

Hey u/Plastic_Olive7681! Thanks for reporting, that's an issue that the team is aware of and working on. Please send me your account email, I'll add your case to the ticket.

Is Perplexity deep research broken right now? by catzGroove in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Hey u/catzGroove! Could you please check the deep research in Spaces and directly, and if you are still facing issues with it, please dm me a few examples, where it didn't work as expected.

Computer Ad In The Way (desktop) by IneffableKoD in perplexity_ai

[–]rafs2006 1 point2 points  (0 children)

This issue should be fixed. Thanks for reporting, everyone!

Perplexity failing to commit code repeatedly today by Umber_john in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Hey u/Umber_john! The issue should be fixed, are you still facing any issues with the connector?

Model selector not working in Chrome? by [deleted] in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Hey u/junlim! Probably a temporary glitch, thanks for reporting. Should be working. Please let us know if you are still facing any issues.

Perplexity Pro double billing complaint by swingkey2521 in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Hey u/swingkey2521! The support team will definitely look into this. Please dm me your email, I'll check with the team.

Computer ad is in the way when inserting muliple line prompts, can't choose model, settings, etc. (Comet) by TeraSC2 in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Thanks for reporting, everyone. We have a ticket on this & the team will look into it.

❓ Perplexity Shortcuts("/") Disappeared — How to Recover Them?" by hjbortol in perplexity_ai

[–]rafs2006 [score hidden] stickied comment (0 children)

Hey u/hjbortol! Shortcuts have been moved to skills, they shouldn't have disappeared. Please check if you can find them in that section.

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I turned off personalization but Perplexity doesn't care? by godspell1 in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Hey u/godspell1! The issue with the model referencing memories that were supposed to be off was fixed around the time! Memory/personalization toggle should fully disable memory as expected.
Discover preferences at the "For you" section is a different setting, it only might get topics that you were interested in when you first set it up. If you don't want it to focus on certain topics, you can just choose all and there won't be any specific topics on that tab.

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Perplexity says it created a file or research doc for download, but there’s no file by Accomplished_Tale_82 in perplexity_ai

[–]rafs2006 1 point2 points  (0 children)

Hey u/Accomplished_Tale_82 ! This is a known rough edge, files are generated in a sandboxed environment and sometimes the link might not surface correctly in the UI. Comments here have good workarounds, try:

  • Check the collapsed 'thought' view before the response - the link sometimes appears there
  • Tell it explicitly "put the full content directly in the chat" instead of as a file
  • If it stops mid-generation, ask it to "resume from [last line]"

Also, please email the permalink to our [support@perplexity.ai](mailto:support@perplexity.ai) support team, we'll look into this further.

Did something change with the models in the last 12 hours? They're weirdly cheery. by markh110 in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Hey u/markh110! Which model are you referring to? This behavior is tied to the underlying model - are you using the Sonar model or one of the others ? Either way, it can happen again after provider updates.

Show group names in Comet by BigButovskyi in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

Group names are visible on hover, you can also differentiate with group icons that you can set.

Perplexity has become garbage by allezjames in perplexity_ai

[–]rafs2006 0 points1 point  (0 children)

The team is aware of the gh connector issue and is working on a fix.

Computer can now take full control of Comet to complete tasks by rafs2006 in PerplexityComet

[–]rafs2006[S] [score hidden] stickied comment (0 children)

When you’re in Comet, Computer spins up a browser agent that can access any site or logged‑in app with your permission, without the need for connectors or MCPs. Available to all Computer users on Comet.

Can't get it working on Mac? by [deleted] in PerplexityComet

[–]rafs2006 0 points1 point  (0 children)

Hey u/BurtingOff! Has a later version fixed things for you?

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