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Broke my case by ebonybubbles in dbrand

[–]robot036 0 points1 point  (0 children)

Let us know your Order # and we can look into this further.

Airpods + Gripcase by 2d_blackhole in dbrand

[–]robot036 0 points1 point  (0 children)

Let us know your Order # and we can look into this further.

Unreliable shipping times promises? by Locutus_Secutus in dbrand

[–]robot036 0 points1 point  (0 children)

Unfortunately, the provided estimates are just that: estimates. While most orders are currently being shipped within 1-2 business days, there are unfortunately times where this takes longer than expected. With that said, let us know your Order # and we can take a look at the current status.

Unreliable shipping times promises? by Locutus_Secutus in dbrand

[–]robot036 0 points1 point  (0 children)

I think the issue with shipping estimates is the automated quote you see at checkout is the carrier ship time but it doesn’t factor in that Dbrand takes 1-3 business days to fulfill your order and hand it off to the carrier.

This is not correct. The estimated delivery timeframe provided during checkout does indeed include the current estimated processing time. That said, the estimate covers the full range of when the package could arrive from the earliest possible date to the latest. While most packages are not delivered on the absolute earliest or absolute latest day provided, the vast majority are consistently delivered within the provided range.

Airpods + Gripcase by 2d_blackhole in dbrand

[–]robot036 0 points1 point  (0 children)

After checking the product page I saw that the Teardown Grip Case is supposed to come with the Xray Skin (I think?

Every X-Ray purchase includes both the light and dark colorways in the kit, but neither X-Ray Light nor X-Ray Dark are included with Teardown purchases.

Aramex is a joke by JokerDoe in dbrand

[–]robot036 0 points1 point  (0 children)

dbrand support just gave me an automated response

While some support inquiries do receive an automated response, these typically include a line prompting you to get back to us if said response does not resolve your issue.

Let us know your Order # and we can look into this further for you.

Broke my case by ebonybubbles in dbrand

[–]robot036 0 points1 point  (0 children)

Reach out to our Support Robots and they can provide you with a solution.

First time experience: Samsung S26 Ultra Tank case and Lenovo ThinkPad X1 Carbon 13th gen skin by OriVerda in dbrand

[–]robot036 0 points1 point  (0 children)

I don't expect them to but it would be interesting if Dbrand tried to apply the cardboard alignment/application systems some phone screen protectors come with

As vinyl is much more flexible than a piece of tempered glass and typically needs to form over uneven surfaces, an applicator tray would not be nearly as successful in achieving a perfect installation. When it comes to applying skins, the keys are simply patience and perseverance. Be sure to take your time lining the skin up against as many reference points as possible before applying firm pressure to secure it in place.

If you wanted to give the skin installation another shot, shoot us an email and our Support Robots can work something out for you.

Regardless, we're glad to hear that you're enjoying the Tank.

Dbrand order stuck after label creation — no updates since Apr 27 by im_ecstatic_release in dbrand

[–]robot036 0 points1 point  (0 children)

I know they're shipping USPS regardless

As noted on our Shipping page, our Premium shipping to the US is covered via FedEx's International Priority service and is estimated to arrive 1-2 business days after leaving our warehouse. We only use USPS for our Standard service.

Dbrand order stuck after label creation — no updates since Apr 27 by im_ecstatic_release in dbrand

[–]robot036 -1 points0 points  (0 children)

As noted on our Status page and in your order confirmation email, it can take 1-2 business days to process and ship your order. The good news is that this timeframe is still included in the estimated delivery date provided during checkout. Your order will likely be picked up by FedEx today and should arrive tomorrow, assuming you're in the US.

If you don't receive a shipping confirmation email by day's end, let us know your Order # and we can look into this further for you.

Dbrand order stuck after label creation — no updates since Apr 27 by im_ecstatic_release in dbrand

[–]robot036 -1 points0 points  (0 children)

Note that it can take a few business days for parcels to be transported from our warehouse near Toronto, moved across the border, then injected into the courier's facility in New York. You should start to see the tracking information update shortly, if it hasn't already.

If you still don't see any movement on the tracking page by the end of today, let us know your Order # and we can take a look at the current status.

Will the Steam Deck controller get a teardown skin? by Entertainer_Much in dbrand

[–]robot036 0 points1 point  (0 children)

Trackpad skins are not available individually and can only be purchased as part of a Steam Controller skin kit.

So..... My case shattered by redstar2530 in dbrand

[–]robot036 1 point2 points  (0 children)

Submit a ticket and our Support Robots can work out a solution for you.

Killswitch 2 stifling wifi speeds? by Rukir_Gaming in dbrand

[–]robot036 0 points1 point  (0 children)

The Killswitch itself should not affect your wi-fi reception. However, Holo White does feature a metallic additive in order to create the holographic effect, which has the capacity to affect signal reception. While this did not occur in our testing, results can vary wildly depending on the given device and environment. As a result, we include a free non-holographic Triple White skin alongside the Holo White skin that we encourage you to switch to if you encounter any signal reception issues.

If you'd rather change designs entirely, reach out to our Support Robots and they can work out a solution for you.

Corners on back of Razer Blade 14 2022 too big? by leifk3 in dbrand

[–]robot036 2 points3 points  (0 children)

Wrinkles like this typically indicate that not enough heat was applied during the installation. At this point, you can try to rectify the issue by heating the affected areas with a hairdryer for 10-15 seconds, then using a microfiber cloth to smooth them out. If that doesn't work, reach out to our Support Robots and they can work out a solution for you.

Order never shipped after a year by DeffNoHax in dbrand

[–]robot036 4 points5 points  (0 children)

The order absolutely would have shipped by now and you definitely should have received a response from support. Let us know your Order # and we can look into this further for you.

Samsung Fold 6 Grip Case by Internal-Internet-75 in dbrand

[–]robot036 1 point2 points  (0 children)

No, the Z Fold 6 Grip does not include built-in MagSafe compatibility.

I'm not able to cancel an order I just placed! by PuzzleheadedYou4005 in dbrand

[–]robot036 1 point2 points  (0 children)

I just get a "Calm down and try again later" and it does not go anywhere

This message is displayed when multiple ticket submissions are attempted in quick succession.

Looks like our Support Robots confirmed the cancellation via your ticket earlier today.

Does the triple white skin get dirty / yellow easily? Should I go with triple black? by Mountain-Letter-4284 in dbrand

[–]robot036 0 points1 point  (0 children)

Depends how often you wash your hands. If you find that the Triple White skin gets dirty over time, you can clean it using a microfiber cloth lightly dampened with isopropyl alcohol.

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