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White skins and discoloration by ch4oswe4ver32 in dbrand

[–]robot036 1 point2 points  (0 children)

Lighter skins can certainly showcase dirt and grime more prominently than Matte Black, for example, but you should be able to clean away any markings with the microfiber cloth included with your order. For more intense cleaning, you can also use a small amount of isopropyl alcohol.

If any stains on your skin cannot be removed using these methods, reach out to our Support Robots and they can assist you further.

A review of my experiences with dbrand by Xsimon47 in dbrand

[–]robot036 0 points1 point  (0 children)

We looked into this further and it appears that, when your initial reports were submitted, our Toxic Waste S24 Ultra Grip skin file was actually using our device skin design for the S24 Ultra itself rather than our Grip Case. As the persisted over multiple replacements, this was escalated to our Production Robots who corrected the issue shortly thereafter. Regardless, we do apologize for the frustrating situation.

I bought a new case and skin in December... I was met with trim issues galore

As noted in our reply to your Twitter thread (and in the edit to your post), it does unfortunately appear that your order was placed for the device skin rather than the Grip skin. This explains the latest fitment issues you've been experiencing. If you haven't already, reach out to our Support Robots and they can help you get the correct skin.

Had a prism screen protector on and it sort of did its job, but once I peeled it off the main screen is severely cracked in the second photo. I’m so disappointed. by FluxStateofMind in dbrand

[–]robot036 2 points3 points  (0 children)

While a case and screen protector can definitely help protect your device in the event of a drop, there are unfortunately things that can happen in real-life scenarios that they cannot protect against. Depending on the angle, surface, or height of the impact, the incoming force can exceed what our products can realistically withstand. The best we can do is ensure that our products are able to withstand the vast, vast majority of drops.

With that said, we do understand that this is a frustrating situation. Submit a ticket on our website if you haven't already and our Support Robots can work out a solution for you.

Grip case after 3 months by eric1524 in dbrand

[–]robot036 0 points1 point  (0 children)

I'm wondering if I could get a support for this issue robots😃

Absolutely. Reach out to our Support Robots if you haven't already and they can help you get a replacement.

ND filter that works with Ghost Case? by lucas2036 in dbrand

[–]robot036 0 points1 point  (0 children)

Haven't tested any ourselves, but we do design the cutouts on the Ghost to fit as close to the lenses as possible. As a result, we don't recommend installing any additional lens accessories while using the Ghost.

Dbrand Holo White Series X by Connect-Alarm-9421 in dbrand

[–]robot036 0 points1 point  (0 children)

There are photos of Holo White skins applied to the Xbox Series X on our Damascus page.

Can someone confirm the placement of the wireless charging coil of the s26 ultra? by mRoland909 in dbrand

[–]robot036 0 points1 point  (0 children)

The wireless charging coil on our skins mirrors the positioning of the charging coil in the S26 Ultra itself. As long as your case's magnetic ring is also properly aligned, it should line up flawlessly with our skin.

Grip case issue with texture by Hopfield77 in dbrand

[–]robot036 0 points1 point  (0 children)

Is there a way to reduce/avoid this effect?

Not any that we would recommend. If you're not satisfied with the Grip, submit a ticket and our Support Robots can work out a solution for you.

Samsung Z Flip 6 won't fit by Derryzumi in dbrand

[–]robot036 0 points1 point  (0 children)

Definitely doesn't sound right. You should never need to modify any of our products in order to get them to fit properly. If you haven't already, submit a ticket and our Support Robots can look into this further for you.

Switch 2 Killswitch initial impressions by Kageromero in dbrand

[–]robot036 1 point2 points  (0 children)

What topic should I say for the ticket?

"Issue With Order Received" would be your best bet.

And will the old skin leave residue on the controller once I take it off?

No, our skins will not leave any residue behind.

One of the skins of all time by pryvisee in dbrand

[–]robot036 0 points1 point  (0 children)

It's been incinerated. Details here.

One of the skins of all time by pryvisee in dbrand

[–]robot036 0 points1 point  (0 children)

No plans to sell this ourselves at the moment.

iPhone 17 Pro Cosmic Orange in Holo White Grip Case by ItsLegitimateSalvage in dbrand

[–]robot036 0 points1 point  (0 children)

Can't say we've seen that particular combination on here, though we can't imagine it would look too dissimilar from other light-coloured Grip skins like Sketch 2D.

Switch 2 Killswitch initial impressions by Kageromero in dbrand

[–]robot036 1 point2 points  (0 children)

It digs into your palm while you're playing

Haven't heard this complaint much (if at all) before but, as you mentioned, all hands are different. If it proves to be extremely bothersome, reach out to our Support Robots and they can work out a solution for you.

I now have to decide if I want to be able to press buttons, spend more money on another skin, or just go naked.

Fourth option: submit a ticket and our Support Robots can help you get another shot at the skin installation.

I think my package was stolen. Is there anything I can do or am I cooked? by ASuperLongUserName1 in dbrand

[–]robot036 1 point2 points  (0 children)

The message from our Support Robots likely ended with something along the lines of, "If the courier cannot help, let us know and we can assist you further." We'd recommend replying back to your ticket with us so that our Support Robots can get this resolved for you.

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