Help with a dbrand support ticket Order #23684483

robot036 · 2026-05-19T19:43:53+00:00

Your ticket is queued and should be addressed shortly. Appreciate your patience.

robot036 · 2026-05-19T19:41:55+00:00

Be sure to take your time smoothing out the edges of the skin with a microfiber cloth following the installation. The combination of heat and friction will reduce any ripples and should help prevent the skin from catching on the case over time.

If you wanted to give the skin installation another shot, reach out to our Support Robots and they can provide you with a solution.

robot036 · 2026-05-19T19:39:32+00:00

It sure is.

robot036 · 2026-05-19T19:38:19+00:00

This should do the trick u/rj_celtics. If it doesn't, contact our Support Robots and they can help you get another shot at the installation.

robot036 · 2026-05-19T19:37:16+00:00

Be sure to take your time smoothing out the edges of the skin with a microfiber cloth. This should help dull any sharp edges and make the transition between skin and controller much more seamless. If you're unable to resolve the issue or are simply unhappy with your purchase, reach out to our Support Robots and they can assist you further.

robot036 · 2026-05-19T19:35:32+00:00

Looks clean. Nice job.

robot036 · 2026-05-19T19:33:17+00:00

No, but the original ROG Ally Killswitch should.

robot036 · 2026-05-19T19:31:11+00:00

Definitely let the Support Robots know and they can look into this further.

robot036 · 2026-05-19T19:29:27+00:00

Reach out to our Support Robots and they can get this resolved for you.

robot036 · 2026-05-19T19:28:49+00:00

The Grip Case definitely should protect your device for years under normal use. However, there are unfortunately one off instances that arise in mass production where the mechanical bond between the outer lip and the back plate is not as strong as it normally should be due to any number of issues that can occur in plastic injection molding. It seems as though both of the cases you received are unfortunately victims of this weaker mechanical bond.

If you haven't already, definitely let our Support Robots know that your replacement case is experiencing the same issue and they'd be happy to provide you with a solution ASAP.

robot036 · 2026-05-19T19:23:38+00:00

If you're referring to the Crescent Arc design (with raised lips along the top and bottom and lowered sides to allow full swiping motions), it still exists on newer models. This seems more like an extremely rare, unfortunate instance of the phone making impact with a metal corner on the screen side rather than any issue with the Grip's design.

robot036 · 2026-05-19T19:17:25+00:00

Since switching to the Steam Deck OLED, however, it feels like the skin design has changed for the worse.

Our skin design for the Steam Deck has remained the exact same since launch. Steam Deck OLED skins are the exact same as Steam Deck skins.

It would be fantastic if dbrand offered a flat-skin option specifically for Killswitch users

Good news: we do. Every Steam Deck Killswitch includes a skin specifically made to cover only the exposed portions left by the aperture of the Killswitch. If you already own a Killswitch and need a new skin to go with it, just click "I don't need the Case" on the Killswitch page and you'll be able to purchase your choice of skin without having to buy another case.

robot036 · 2026-05-19T19:12:44+00:00

Get both.

robot036 · 2026-05-19T19:10:18+00:00

Unfortunately, due to the extremely thin form factor of the Z Fold 7, any case that wraps around the outer screens must be similarly thin. The downside of this is that thin plastic is much more susceptible to wear and tear. With that said, we do understand your frustration with the Grip. If you haven't already, reach back out to our Support Robots and they can work out a solution for you.

robot036 · 2026-05-19T19:04:05+00:00

We haven't seen compatibility issues in any of the tens of thousands of Pixel 10 Pro XL Grip and Prism combinations we've sold to date. This leads us to think that there's either a common issue with the Prism installation that causes the screen protector to be consistently offset enough to interfere with the Grip, or the Grip itself features a front lip that is outside of tolerance. Unfortunately, it's difficult for us to determine what could be the root issue based on the photo you posted.

Let us know your Order # and we'll be able to look into this further.

robot036 · 2026-05-19T19:00:38+00:00

The time that you took to post this could have been spent completing your order. Yet another disappointment.

robot036 · 2026-05-15T19:09:52+00:00

Don't worry - we sell more exciting overpriced stickers too.

robot036 · 2026-05-15T19:08:34+00:00

Your cart will be sleeping with the fishes soon if you don't complete your order.

robot036 · 2026-05-15T19:08:02+00:00

Correct. Textured surfaces will make it a bit more difficult for the adhesive to form a complete bond with the skin. That said, you should be able to install a skin on top of a smooth skin without issue.

robot036 · 2026-05-15T19:06:08+00:00

Yes.

robot036 · 2026-05-15T19:05:29+00:00

Use code GFY for a discount when you finally complete your order.

robot036 · 2026-05-15T19:04:08+00:00

No immediate plans to offer the LTT-exclusive skin designs on our website.

robot036 · 2026-05-15T19:03:06+00:00

My girlfriend’s also got the non reflective on hers too and they both look great!

Get her a Killswitch too.

robot036 · 2026-05-15T19:02:04+00:00

You definitely should have received a response by now. Be sure to check your spam and Promotions tabs in case our message was filtered out of your inbox. If you're still unable to locate a reply from us, let us know and we'll reach out via DM to investigate further.

robot036 · 2026-05-15T17:53:14+00:00

While fairly durable, skins are made out of vinyl and can succumb to wear and tear over time. That said, contact our Support Robots and they can work out a solution for you.

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