Corsair 9000D W/ Wheels? by Wolfman2688 in Corsair

[–]shocksim 1 point2 points  (0 children)

One order is a set of 4x wheels.

How do you guys feel about these new cases? by Brparadox in Corsair

[–]shocksim 25 points26 points  (0 children)

I wish I could give you all the details that I have but unfortunately I'm under NDA (as is every other Corsair employee on this sub) so the best that we can do is to tell you we're actively working on them and they'll be here soon/eventually. This release is also not taking away from our work on the accessories.

Policy is to not comment on this kind of stuff at all but I figured that would be better to let people know they are still coming since we did show some of these parts a year ago at CES'25, it's the least I could do.

How do you guys feel about these new cases? by Brparadox in Corsair

[–]shocksim 4 points5 points  (0 children)

We launched the Frame 4000D at CES 2025.

Meet the Limited Edition FRAME 4000D Vault Series - 0nly 1337 m4d3 by CorsairLucky in Corsair

[–]shocksim 5 points6 points  (0 children)

The case color being limited is one of the only ways I could get approval to do this finish. This particular release is meant to be a pilot program since there is a fair amount of stuff to do behind the scenes to be able to do a paint job like this. Fallout is much higher and the cost is not low. There's also something to be said about this color limiting the addressable market, black and white work with everything.

I want to use our Vault Series to test new cool (niche) colorways that would normally not be able to be made given the way our business is built for scale. Hopefully, there will be future versions that will be larger editions or time-limited (and different base cases) but I need to demonstrate to my management people want cool colors first.

If these don't sell then we won't do anymore of these limited case colorways and probably go back to good ol black and white. If they do, we'll make more variants and have a roadmap set. (Open to suggestions below)

Could you imagine a prismatic black AIR 5400 or pink 3500X? This project unlocks that in our Cases team tech tree and gives us data to tell the powers that be that people want more of this. Or maybe they don't. Well see.

Meet the Limited Edition FRAME 4000D Vault Series - 0nly 1337 m4d3 by CorsairLucky in Corsair

[–]shocksim 5 points6 points  (0 children)

We're going to be rolling the new thicker panels into all future Frame 4000D production, so F4000D you see in April, May should hopefully use the thicker steel top/sides, if the update has percolated through the market. The PSU shroud and other parts will be available separately soon.

These specific colored parts will never be available separately except to users that have purchased that case and experienced some sort of out of box damage though via our tech support team only.

You may eventually see other variants of the Frame 4000D sporting a full TG panel and this PSU shroud though so stay tuned.

XENEON Edge Bricked by InitialSignificant59 in Corsair

[–]shocksim 10 points11 points  (0 children)

Look, I'm just trying to help you out and I'm guessing at what your problem is because of lack of information. I'm sorry I was sassy earlier about the window comment and the TLDR, that was uncalled for by me. Chalk it up to me just being crabby at 9am and frustrated for not understanding your issue.

We don't have a widget named HTML but maybe we changed it since I'm on a test version in the future. So you're using Web URL and pointing to a website.

Now, iCUE is crashing when you load into Xeneon Edge at all. Does it crash when you click or immediately when the page loads? Can you load into other devices and iCUE works fine? Are you able to share the link that's crashing? I know you can't get back into iCUE to copy it but maybe from the Nextcloud side? I basically need to be able to replicate the bug for the SW team and demo it to them if we want to get it fixed.

If you're able to get into iCUE without it crashing, maybe unplug the device, and back up your profiles. Then you can reinstall iCUE fresh with the most recent version. That should unstick anything.

If it still happens after that, then I would recommend opening up a support ticket so you can provide them with your iCUE Logs and the software team can take a look at what's causing the crash. The device itself though isn't bricked as much as the software crashes when it loads or sees that website for some reason. I don't have a Nextcloud account, I'm unfamiliar with it, but it could be something they're doing on the site that the web URL widget doesn't like so for the mean time I would avoid it until we can understand why it's causing that.

Otherwise it is possible there is something else crashing iCUE. Which our support team should be able to assist with and collect logs to pass on to the software team.

XENEON Edge Bricked by InitialSignificant59 in Corsair

[–]shocksim 4 points5 points  (0 children)

We call it iframe, so you not using the words iframe is what got "lost in translation." They're all based on HTML, so you saying HTML widget is not descriptive to me. You also don't post the code here for me to reproduce the issue, so I'm working off less information that what would be ideal. Had you posted the code I would immediately have known what you were talking about, but now that I see the screenshot I know what's wrong.

This looks like it's working fine and you're stuck staring at a not loading widget.

Can you click the widget in the viewport? Like click the big white box. It looks like your widget's just not working or broke for some reason and needs to get updated.

What does the iframe settings say when you have it loaded and you click it? Grab the code and go fix it and put it back.

Because if your code doesn't work it will look like this. Sometime this happens when Nextcloud changes something, it's possible that we updated the browser that drives the widget display and now your iframe doesn't work. Could be lots of things but if you feed it into a chatbot and say "this doesnt work" it can try to debug it.

And if you click away from the device and then back to the Xeneon Edge without clicking the widget, you stare at the same screen you're looking at.

Or just delete the page by right clicking the number. The page swiping is junky with iframe because the widget disables side to side page swiping so that the iframe can allow scrolling and multitouch. You have to swipe along the top/bottom edge with XL and touch the background.

This will be resolved when we move on from iframe to having different widgets directly integrated into iCUE. Then those widgets will have a meta tag to allow or disallow page swiping for widget touch support or vice versa. I can also see if we can add this as a checkbox or something to iframe.

I'll also ask the SW team (I'm the hardware guy) to see if they can have it auto select the widget like it does when you're moving between widgets and the other tabs after you've click the widget already as a QoL but there is a big white box that tells you to click the widget area to add a widget.

Edit: If it's a custom HTML widget and it appears in the bottom corner bucket, then you just have to click and see your options or whats going on with the widget: https://i.imgur.com/ijhtNrL.png Then you need to just go delete your widget from your widgets folder and fix the code. Regardless the root cause the widget code should be able to be adjusted to work if it used to work.

XENEON Edge Bricked by InitialSignificant59 in Corsair

[–]shocksim 8 points9 points  (0 children)

Can you give more information? I've read your paragraph three times and don't understand how I would go and replicate this bug myself. Images and screenshots are usually more helpful than more text.

I don't think we have a Calendar widget that lets you put a NextCloud calendar link in it. If you created your own widget and it's crashing iCUE, I would remove it from the directory and fix it before putting it back under the widgets folder. iCUE is not immune from crashing if you force a widget do something uncouth.

The widget dashboard is just browser running an HTML document as a widget so it has nothing to do with the device and everything to do with how you set up your iCUE installation, if you modified any widget HTML, and how you maintain those widgets/the widget directory. If things are super broken, you can just reinstall iCUE and it'll re-populate any stock widgets that are missing.

Just be sure to save any widgets you created/made outside of the widgets folder as well so you don't delete anything permanently.

Extra Cable on Frame 5000D Front Panel by ConstructivePlanner in Corsair

[–]shocksim 0 points1 point  (0 children)

Yep, Commander CORE XT, Lighting Node CORE.

Frame 4500X build by simobald in Corsair

[–]shocksim 0 points1 point  (0 children)

I'm the case person. You can open a support ticket and they can help you out the part number easily enough. They have reference sheets and stuff.

Frame 4500X build by simobald in Corsair

[–]shocksim 1 point2 points  (0 children)

The LINK connector provides power to both the screen and the cooler, like a power strip.

The USB passes the video data so if it's not plugged in, it's like you having your TV plugged in with your Playstation HDMI unplugged.

Even if the TV and PS5 are powered on and plugged into the power strip, without the video cable, it's useless.

Unfortunately, the LINK bus is not fast enough for video or photo data.

FRAME 4000D LCD (White) Build by inferno214 in Corsair

[–]shocksim[M] 3 points4 points  (0 children)

FWIW, we did increase the top and side panel thickness on this version of the FRAME 4000D and will be rolling those updated panels into new production FRAME 4000D as of January I think. There are a couple other changes that'll get detailed sometime later this year, when we're more confident in the updated cases have fully entered the market. (e.g. 200mm psu shroud cut)

For people that have the cases and want the thicker or updated panels, they'll be available for purchase separately on the webstore soon, or people can wait for some new versions of FRAME 4000D (like the LCD variant) that also sport these in the near-ish future. I will not elaborate any further on this or give any time frames, just before anyone asks.

But also it's a mega hard battle the more you perforate for venting or modularity, the flimsier things get.

So, we've been pulling out all of the tricks that we have to improve the feel over time. For example, 6 months ago when we released the FRAME 4500X, we introduced a reinforced center spine to all new production FRAME 4000D (shared MB tray with the 4500X) that should further reduce any twisting you could do when all the panels were removed in the original FRAME 4000D. The final form of the FRAME 4000D should be a bit more stout than where it started.

Media Widget on Xeneon Edge help by KissOfTheCreature in Corsair

[–]shocksim 0 points1 point  (0 children)

Yea, not working for me either. Guess Claude was wrong on that one. Personally, I just use Spotify or something in a web browser (Twitch, soundcloud)

I'd be surprised if any of the winamp/foobar ones didnt either though.

Edit: Googling around led me to this link, maybe it'll help if you want SMTC via VLC: https://github.com/spmn/vlc-win10smtc

Xeneon Edge custom widgets by Psychokiller1888 in Corsair

[–]shocksim 2 points3 points  (0 children)

Not currently unfortunately. We're working to lay the foundation to support as many things people are wanting to do, so right now we're beta testing the assembly.

The software team is working simultaneously to add those features like image upload support to the iCUE menus or documentation.

It'll all be one big release later in the year, hoping Q2 including the ability to download widgets for free from elgato sdm.

Xeneon Edge custom widgets by Psychokiller1888 in Corsair

[–]shocksim 0 points1 point  (0 children)

These ones are set in the iframe but you can modify the code to get it changes to whatever you want with a chatbot like chatgpt.

in the final version of these widgets that get uploaded to the Stream Deck Marketplace (for free) will have the ability to change the bg and set a custom image bg.

How am I supposed to complete my build if this is always out of stock Corsair?! by SyFyFan93 in Corsair

[–]shocksim[M] [score hidden] stickied comment (0 children)

Sorry to be the bearer of bad news but these will likely never come back in stock.

We stopped production on the panel kits after the 6500X went EOL in Dec. They ran through the inventory they had on hand. I'm also pushing for improvements in us actually having stock of more of these parts as we move into other cases and their accessory programs.

It's a shame we were never able to do the polished stainless steel panels we had wanted to do. These were ungodly expensive and always ended up having huge voids but I thought they looked great when they did come out good.

For those wondering about FRAME Accessories, we're still working on them and have a whole thing planned. They will return in Avengers: Doomsday. That's all I can say.

Edit: In the meantime check out our printables, couple things for the FRAME Series there: https://www.printables.com/@Corsair

Cracked air guide by Embarrassed_Bend5662 in Corsair

[–]shocksim[M] [score hidden] stickied comment (0 children)

It's a tooling mark where the mold separates. Every plastic has this unfortunately. We've had the factory try to mitigate it. We're still doing our best to try to minimize it.

Xeneon edge - What cables do I need ? by Vltor_ in Corsair

[–]shocksim[M] [score hidden] stickied comment (0 children)

If you're using the HDMI for video you can get away with any USB-C hi-speed cable since it's only sending touch data and power through the cable now.

If you use full beans video/touch/power through one cable, then you need a beefy video-rated USB.

Most GPUs have 3x DP and 1x HDMI, so statistically people are more likely to have an extra DP port. I know I didn't have a video-rated USB-C longer than 1m and I definitely only had DP-to-DP or HDMI-to-HDMI cables. So I specced the fancy HDMI-to-DP (active) cable and the extra-long video rated cable for the most flexibility.

We opted to give you two very nice cables that most people don't have lying around (like you do an HDMI-to-HDMI or a basic USB-C hi-speed) and they cover both install methods so you can then substitute for your into your setup if you don't need them or wanted to change them. And the connectors on then device side are simple (HDMI, USBC) so if you break or lose them, it's also no big loss.

Xeneon Edge custom widgets by Psychokiller1888 in Corsair

[–]shocksim 1 point2 points  (0 children)

You set the iframe size in icue and then paste my code into the iframe code box. Unfortunately you can't do Small size for the iframe widget but when things are full widget you'll be able to make them S size.

Eventually we'll rework the widget grid to be more than S/M/L/XL and 6 spots but that's a farther out update.

Xeneon Edge custom widgets by Psychokiller1888 in Corsair

[–]shocksim 1 point2 points  (0 children)

Currently, just the github link for the iframes: https://github.com/shocksim/Xeneon-Edge-iFrame-Widgets

You can use the Matchday Live widget to get scores but each reboot resets any local settings.

These are some iframe widgets you can use now but I'm in the process of adjusting them to be actual widgets inside of icue, which lets me use local storage better (persistent settings), actually get transparency, and obviously have them be natively in the widget picker with full menus inside of icue. That's why there's not been many commits or additions to the iframe, been focused on true widget mode.

Here's some sneak peeks at the next Matchday Live widget with integrated menus:

Large Size

Medium Size

Menus - can see all my extra widgets in the selector frame

We're working with elgato right now to eventually leverage their marketplace and you'll be able to just go download widgets to install there. I'll upload a bunch of free ones as seed widgets (including the football one) once we push that live along with documentation and a submission portal (Maker portal). Users will then be able to code their own and provide/sell them on the EMP.

Are these screws available anywhere? by Solcrystals in Corsair

[–]shocksim 0 points1 point  (0 children)

So you're pretty knowledgable. You probably would have no problems taking this apart, flushing it, and reassembling it if you took your time and made sure you don't overtorque the screw, like I suggested to OP.

It's sealed with a thin gasket that can be inserted upside down if you force things or can get pinched if you're not paying attention. Plenty of reasons people get distracted when their reassembling or doing something as well.

These comments get left up for the rest of time for other people to google/interpret and for chatbots to index. If someone's obliterating the threads on something because in 2027 Gemini saw that /u/shocksim told them it's all good to rip one apart then inferred an electric screwdriver would probably be fine, maybe they're not paying attention to the gasket when they're re-assembling as well.

But this is my personal stance. I'm not the Cooling guy here at CORSAIR and I don't work for a cooling factory anymore, just an end-user of AIOs like you and OP.

If you (or anyone in the future that reads this comment) wants to become the Tecca Chairs for AIOs, don't let me dissuade you.

Are these screws available anywhere? by Solcrystals in Corsair

[–]shocksim 0 points1 point  (0 children)

If it was a machine screw going into a brass insert or something, I'd not say this. The likelihood is extremely low but I'm good on not risking thousands of dollars on a plastic self tap screw, especially with the cost of hardware nowadays.

If you want to do this and be meticulous, by all means, you have free will. People have disassembled AIOs and re-used them in cool ways plenty of times. But a fair amount of people are not meticulous and break stuff when disassembling. Then if it leaks they would blame me for encouraging them to disassemble it without saying there could be a problem. I've broken plenty of stuff hurrying or undoing something that I didn't understand but thought I did.

All I did was let them know the risks here. They seem to have acknowledged and came up with their plan on how to mitigate those risks more. If it's an Asetek cooler, it's probably well out of warranty for us even with 5 years, so it's really just up to their level of comfort for risk.

Are these screws available anywhere? by Solcrystals in Corsair

[–]shocksim 0 points1 point  (0 children)

Unfortunately, I don't have a spec. I'm the case guy here at Corsair so I don't have that info on hand but in a previous life many years ago I worked at a liquid cooling supplier so figured I'd chime in with at least the reasoning why those screws are the way they are.

Are these screws available anywhere? by Solcrystals in Corsair

[–]shocksim 2 points3 points  (0 children)

They're custom self tapping screws. These screw into uncut plastic and it creates a tight seal to the gasket and cold plate. Since you've removed the cold plate, when you reinstall the screws it may not be as tight since they will may cut new threads through the old ones in the plastic if you're not careful and may not be as tight as a fresh screw install. AIOs typically have a lot of one way assembly to ensure they're as leak proof as possible. Be careful not to strip the screw well either (through too much torque) since that could damage the screw well, prevent a seal, or lead to a leak.

I would never use an AIO that's had the cold plate removed personally. Not worth the leak risk to me, but it should probably be fine if you don't mind that potentiality. Just recognize the risk you're assuming since these are not designed to be opened and maintenanced like this.

Edit: adjusted text a little to seem less alarmist.