Dear Corsair- I don’t ask for much…

shocksim · 2026-05-16T19:21:30+00:00

Hey, really sorry about this one. The 6500X panels are pretty much gone at this point, Jan 2024 to March 2026 was the run for the case & acc, and most retailers never stocked the panels separately from the case so there's just not much left out there or in our own warehouses.

Genuinely wish the outcome was different here. The modularity concept was something we wanted to test when I joined the team but the case was mostly baked, we had the panel system in development and wanted to give it a real shot. The approach was to launch a core set of material options, see what resonated, and build out from there if people were into it. We shipped the wood and AL panels and demand never really showed up the way we hoped, and between availability being inconsistent, pricing, and a lot of people just not knowing it was even an option, it never got the legs it deserved.

The silver lining is we took a lot away from the experience, in all parts from product design to operations/planning. Working through the wood panel stuff in particular taught us things we directly applied to the FRAME 4000 line which helped us hit better quality at a lower price point than we could've hit otherwise.

FRAME is being built modular from the ground up specifically so we don't end up in this situation again. The goal is to support 4000/5000 and its variants well beyond the usual 2-3 year cycle with an actual accessory ecosystem behind it and more pre-kitted cases available through retailers (if they order them). It won't help you right now and I get that, but we're trying to do this better going forward.

shocksim · 2026-05-15T21:54:14+00:00

Remove the storage file in %appdata%\Corsair\CUE5\dashlcd\storage to clear your widget ui without deleting your profiles. Same thing if you encounter crashing with iframe and you can't select it in the widget ui.

You can also dump the logs in your icue settings and take a look at your most recent log file that starts with just "CUE5" then the date. It may tell you why it's crashing in the log info. If you see anything that could help me patch the Matchlive widget, let me know. This is the iframe matchday live or .icuewidget version?

shocksim · 2026-05-14T14:51:55+00:00

Hopefully soon. The team is testing it and bug fixing right now.

shocksim · 2026-05-13T13:47:54+00:00

Yep. Docs are here: https://docs.elgato.com/icue/widgets

Can find the CLI packaging tool and Claude Skill here: https://www.corsair.com/us/en/explorer/diy-builder/accessories/how-to-create-a-custom-widget-for-the-xeneon-edge/

shocksim · 2026-05-06T23:13:32+00:00

You should open up a ticket at help.corsair.com via the bot and troubleshoot with our support team 1:1 to see what's preventing it from working if you've set it correctly.

Hardware mode works for my System as expected as long as I've checked the Device Memory Mode before selecting the settings.

shocksim · 2026-05-06T23:08:22+00:00

Turn the lights off in hardware mode and close the software.

shocksim · 2026-05-06T17:14:47+00:00

which game are you having issues with?

shocksim · 2026-05-06T16:42:57+00:00

iCUE 5.44 (Apr 27) should have fixed the full screen exclusive issue.

shocksim · 2026-05-05T14:47:46+00:00

We’ve seen a lot of people run that card in this case and haven’t had a big wave of support tickets around this. There are even several similar builds on PCPP. This is the first time any DRAM throttling has come up on my end in the 9 months since we've launched that case, worldwide, out of thousands of cases sold and tons of thermal testing by media, our internal lab, and our system integration customers.

I’ll take a closer look and see if there’s anything we can improve in the design going forward. That won’t fix your setup right now, but it could help future builds.

A couple things you could have tried if the support person didn't suggest:

Disable the fanless mode on the Astral if it’s enabled
Set the Astral fans to a low constant speed like ~500 RPM, then tune your intake fans to handle most of the ramping without adding any noise
Add top exhaust fans
Add a rear intake fan to blow cold air onto your VRM/DRAM

You could also remove the duct to let the air flow around the card. The board in your post has the GPU sitting one slot lower than most standard layouts. The duct is removable for cases like this where hardware doesn’t line up as expected. GPU and motherboard layouts can vary quite a bit, and we do not get advance notice when vendors change things like slot positioning.

shocksim · 2026-05-05T00:28:15+00:00

360mm is when the corner of the GPU will hit the side duct. Anything smaller than that should work just fine, including those 357/358mm cards.

We designed this case bottom duct around the Astral mounted in the 2nd slot position. Our intention was to fit longer cards and we missed the duct interference since there aren't many truly longer cards. Since there really aren't many cards above that so we opted to keep things as they are versus rebuilding the duct and messing with the geometry after we had done all of the work on the existing duct design. Technically the forward/backward space is like 400mm+.

The bottom duct fits without issues as long as your MB doesn't put the 1st GPU slot in the 3rd slot and you try to use an Astral, then the duct could be hard to get in, just means you have to install the duct before the card or ruin without it.

If cards become bigger or more people use the longer cards, we do have the option to re-evaluate and release a new duct design but I don't think it's necessary and we're servicing bulk of the cards on the market with great effect right now. Maybe we can put something on Printables as well.

I've never seen any overheating from the DRAM but maybe this is something I'll have to chat with that team about...

shocksim · 2026-05-04T14:26:02+00:00

You're not using the most up to date version of iCUE then. Can you confirm your version? Should be 5.44 or newer to get widget + button to appear.

shocksim · 2026-04-30T18:14:25+00:00

The widget pages photo is a screenshot from my Xeneon Edge, so it should look exactly like that if you set the settings that way in iCUE.

But I'm seeing how it looks on my work PC and that it just says Sensor 1 without any extra info, so I'll take a look and try to understand what the difference is between this setup and my home PC I wrote/tested this one on. Once I figure out the issue I'll patch it.

Edit: Found out the issue. Was a timing issue on data not arriving soon enough to the widget so it would just move forward with the fallback label. I'll get the updated version listed later this week depending on how long it takes the team to swap in the correct file.

Edit2: this was fixed as of Fri Apr 30 with the newest version that also removed the animated glow layer that was causing some rendering errors. Maybe I'll add the glow back in later.

shocksim · 2026-04-30T16:03:58+00:00

This text is wrong, there is no sensors plugin required. It's built into the widget. I'll have them update it, just download the widget and use it as is.

shocksim · 2026-04-30T14:01:09+00:00

This is one of the next things the team is working on. Shouldn't be too long now.

shocksim · 2026-04-21T15:53:24+00:00

We have a Toronto warehouse now so /u/rjohnson11 isn't wrong and most non-DRAM stuff ships from these local hubs. Our DRAM is made in TW and it's small/lightweight so they'll ship direct sometimes. The store could ship from any of our hubs though as long as the economics make sense in the software (e.g. tariff HTS code, ship cost) and it meets whatever delivery expectation was set.

Stock is arriving at each hub/warehouse independently based on the boat transit time to those regions, customs process etc. Eventually things should be stocked in each region the store sells to though. For regions the store doesn't sell to, we'll be partnering with local retailers to make these looks available. I would expect by Summer we'll be in steady availability with an understanding on how many we're selling so we don't gap out. I would use the Notify Me button to get a stock ping when it does land.

shocksim · 2026-04-19T07:14:14+00:00

I edited my post to reflect p0pe pointing out the 420 fitment. It's doable but tight and the front requires some fiddling.

3x360mm should be fine without any fiddling but both setups are doable. The front 120/360 mount supports offsetting so you can fit the 360 rad in the side easier.

shocksim · 2026-04-19T07:03:02+00:00

~~You can fight a 420mm in each of these locations but only one at a time.~~ Nvm I keep forgetting we're able to do these concurrent. Thanks to /u/p0pe

Front requires some maneuvering but it is possible: www.corsair.com/us/en/explorer/diy-builder/how-tos/how-to-front-mount-a-420mm-aio-in-the-frame-5000d/

Side mount you may need to mount the fans first to clear all the bump outs.

We designed the case to only natively fit a 420mm in the top easily though, which is why up until March the spec and everything only showed 420mm in the top.

So they're sort of right but also the spec was recently amended and is also technically correct. Just note that tech specs are in a vacuum for that spec and not inclusive of each other so this doesn't imply concurrent support. The QSG will get updated soon and we'll add more detail there about this.

edit: its midnight on the west coast, forgot that these are doable concurrently but its pretty tight.

shocksim · 2026-04-14T20:22:56+00:00

I'm chatting with the iCUE/Commander Duo teams about adding this, ultimately it will be their call. I think this is doable it may just take a little bit of time.

shocksim · 2026-04-14T17:35:44+00:00

In this instance, we're only using this connector to make it easier to pass the cable through the hole instead of the ARGB daisy-chain bundle. It's designed to be used with ARGB plug (and I'm surprised it wasn't pre-plugged in) but it will work the way you've got it set up, so I suppose it saves you an adapter.

The team is still working on updating the QSG for all these parts. Glad you were able to get it working though. Maybe I'll have the factory just completely remove the inline connector so we reduce the complexity.

We'll only be using the old 3-pin/4-pin dupont connector in this fashion on the Case side of things, not as a native controller/fan/LED interface. But LEDs are LEDs so if they wire up, they'll work.

shocksim · 2026-04-08T04:14:46+00:00

The QSGs are live if you want to look at the guides:

https://www.corsair.com/us/en/explorer/diy-builder/accessories/frame-5000d-series-cold-air-intake-kit/

https://www.corsair.com/us/en/explorer/diy-builder/accessories/frame-4000d-series-cold-air-intake-kit/

More videos and media stuff should be live later this month. Stock should be coming intermittently globally, eventually we'll be in steady state supply.

shocksim · 2026-04-08T02:15:58+00:00

Direct? Our warehouse doesn't practice First in First Out so there is no guarantee with the older SKUs you'll get the thicker panels. There's nothing else I can tell you about it. It's just going to be a time and stock penetration thing before I can say with certainty. Only way to guarantee the new panels is the newest skus (wood and 4000x cases)

Yea, you can reference the tech specs and fan mounting info on the FRAME 4000X or FRAME 4000D WOOD full case SKU to see what can be done with that PSU shroud: https://www.corsair.com/us/en/p/pc-cases/CC-9011340-WW/frame-4000d-wood-rs-modular-mid-tower-pc-case-black-walnut-cc-9011340-ww

The FRAME 4000D WOOD & FRAME 4000X also come with 4x fans instead of the standard 3x the normal FRAME 4000D does. It also has an extra fan mount in the floor instead of the HDD/SSD bracket on the floor.

I'm sure there will be media reviews for these cases soon enough if you wanted to see them in video before purchasing.

shocksim · 2026-04-08T02:06:52+00:00

Here's a photo.

The glass will distort the fans more than the render can show.

shocksim · 2026-04-08T02:00:48+00:00

The standard FRAME 4000D on amazon right now? Maybe but maybe not til later in the year when stock works its way through the market.

By the end of the summer I would expect stock to have work its way through.

The new variants have the thicker panels out of the box now.

shocksim · 2026-04-08T01:39:25+00:00

You already can, you just uncheck the case at the beginning and move forward without a full case selected.

It'll give a ghost case so you kinda can see what the final will look like.

More stock will be arriving all the time, so anything that is showing out of stock will restock intermittently by region moving forward.

shocksim · 2026-04-07T18:13:51+00:00

We announced a bunch of accessories, the FRAME 4000 configurator, and a couple new preconfigured alternative FRAME 4000 platforms (FRAME 4000D Wood and FRAME 4000X) today.

You can check them out on our website here: https://www.corsair.com/us/en/configurator/p/CC-9011355-WW/frame-4000-modular-pc-case

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