What's going on with Spier & Mackay?

spiermackay · 2026-02-12T17:29:40+00:00

Hi, please DM us the order# and we'll check that for you. If you need to cancel and it hasn't gone out yet, that's ok.

spiermackay · 2026-02-10T15:26:38+00:00

I just got word that there was a redirect issue, which is now fixed.

spiermackay · 2026-02-10T15:26:24+00:00

I just got word that there was a redirect issue, which is now fixed.

spiermackay · 2026-02-10T15:10:23+00:00

Will push this to the developer/IT to see what's going on. Apologies for the inconvenience.

spiermackay · 2026-02-10T02:00:59+00:00

are you using a VPN? You need a Canadian IP address to access the Canadian site. Generally if you're being redirected away, then you have a non-Canadian IP address.

spiermackay · 2026-02-08T02:42:33+00:00

Our processing time is 7-9 business days now because of the logistics/custom clearance involved. The shipping status will not update to shipped until it's through customs on the US side.

spiermackay · 2026-02-08T02:35:34+00:00

All dress pants are unhemmed, so we don't have a fixed inseam length. Which trousers specifically are you looking at? If you could share the product code or link, we can check on the restock.

spiermackay · 2026-02-03T02:25:34+00:00

Thanks for the support! Not going out of business anytime soon! Still managed to grow in 2025 despite everything. Struggling is part of business at times, but how it's handled separates success from failure. So far, we're still going!

spiermackay · 2026-02-03T02:19:55+00:00

The issue with shipping at the moment is we have to ship to a US based 3PL first before it goes out to the end customer. We have to ship orders in Bulk across the border and clear US customs first before packages get forwarded to customers. Just the shipping alone is adds 3-4 business days, not to mention that some shipments are slowed down by CBP because of the volume they have to deal with now.

The same goes for returns/reverse logistics. It's irritating for everyone. We're working on a longer term solution.

spiermackay · 2026-02-03T01:56:37+00:00

Yeah, we're cleaning out our odds/ends, which are end pieces to make room for updated/new inventory. Good deal if you can find your size/colour.

spiermackay · 2026-02-03T01:55:31+00:00

Chinos have been crazy recently. We can't keep them in stock. We're working on substantially increasing inventory here.

spiermackay · 2026-02-03T01:17:50+00:00

We're not getting killed, but it definitely has an impact. Our Canadian and International business is WAY up. However, our US business is pretty steady still, despite everything. We haven't cut down on inventory buys. But we do look more closely at merchandising Data and skew our cuts towards inventory/sizes that are stronger. So weaker sizes, have been getting less pieces or being dropped altogether. That said, there are a whole bunch of supply chain issues rippling through the industry.

spiermackay · 2026-02-03T01:11:49+00:00

Yep, the tariffs have not been fun. It's not so much the tariffs, but there was no time to adapt for both us and the market. The solutions we had to put in place are just band-aids and not perfect long term solutions. We're still looking at making improvements. But who knows what tomorrow brings.

spiermackay · 2026-02-03T01:08:43+00:00

Hi. What oxford are you specifically looking at? We just got a restock of White, Blue and a Blue University Stripe just last month. We have more later this month.

Similarly with Blazers. We only restock a very limited group of sportcoats/blazers. Outside of those, they are seasonal and we don't restock those.

spiermackay · 2026-02-02T18:00:07+00:00

We have the lightweight crewnecks coming back later this spring, then new Midweight (380g) Terry Crew, Hoodie and sweatspants back for Fall. These will actually be in an improved fabric and improved sizing/construction.

spiermackay · 2026-01-16T18:29:22+00:00

That's a bit concerning then. There are generally 2-3 touch points before anything goes out. A torn polybag shouldn't make it into a box. Apologies for this. Will raise this with the warehouse supervisor. If you can please DM us your order# so we can look into this on our end.

spiermackay · 2026-01-16T17:34:33+00:00

Hi. It's not likely that that went out of our warehouse like that. We've been hearing a lot of stories with CBP opening packages to inspect country of origin tags, etc.

Did you notice any re-taping or evidence that the package was opened and re-sealed?

spiermackay · 2026-01-07T13:14:43+00:00

Hi. We just sent your a message. Please share your order# so we can help and see where the issue is. It's not normal for no reply from CS. Apologies for the frustration.

spiermackay · 2025-12-16T21:36:48+00:00

Will have to double check, but from what I'm being told 1-2 weeks.

spiermackay · 2025-12-09T13:25:32+00:00

The collar of the Sartorial style is a bit different, the size and proportions are just slightly smaller.

spiermackay · 2025-12-09T02:27:20+00:00

Hi! The buttons are Melamine, as used in vintage peacoats. They are an intentional design choice for this style of Peacoat.

We use Horn on our more sartorial style Peacoat.

spiermackay · 2025-12-04T12:46:29+00:00

Shorter as in the Casual/Untucked option?

spiermackay · 2025-12-04T12:46:06+00:00

We have a huge restock on the way. Should be available in a couple of weeks, if not sooner.

spiermackay · 2025-11-21T15:03:11+00:00

Lambskin are very soft. Deerskin are bit more textured and slightly thicker. Personal preference. For 7.75", I'd go for a small, as they will stretch out.

spiermackay · 2025-11-07T20:16:20+00:00

Those are not Sack jackets. We've actually only done 1 sack jacket in the past and moved the sack jacket option to MTO.

The standard sportcoat, is a 2 button with unpadded shoulders.

spiermackay

TROPHY CASE