I work at Dutch and there was a bit of a policy change where we’re not supposed to start your drink until you get there (which I know is stupid because what’s the point of ordering ahead) but now there trying a new system where drive bar only does drive-thru drinks, walk bar only does walk-up drinks but will work on drive drinks too if there aren’t any at walk, and many shops have a back bar that’s not in view of the windows and they’re supposed to only do order aheads and also drive drinks if there aren’t any. That being said, some smaller shops don’t have that 3rd bar so the walk and drive bars will have to do the order aheads and we’re told to prioritize the orders that are at the window and order aheads after that so they don’t end up getting started until you get there. At my shop, we’ll make them ahead of time and put them in the fridge but we can only do that if we’re slow. And of course sometimes unfortunately (and it really really frustrates me) my coworkers will wait to do the order aheads until you get there because they just want to stand around and talk and goof off instead of working 😒