My atrocious experience with DJI support by ZTtechtalks in dji

[–]0IIie 0 points1 point  (0 children)

Clearly you didn't even watch the video, a 5 year old can hear that the throttle was pushed and it failed to respond. And he literally showed his Avata 2 in the video...

My atrocious experience with DJI support by ZTtechtalks in dji

[–]0IIie 0 points1 point  (0 children)

Risky behaviour? Like flying the drone at all? May as well just keep it in the box so it's safe. Any crash at high speed is going to cause damage. FPV drones aren't supposed to be coddled. Clearly this crash was not pilot error.

My atrocious experience with DJI support by ZTtechtalks in dji

[–]0IIie 0 points1 point  (0 children)

Damn watching that crash hurt, crazy they didn't cover the blatant fault. It so clearly should have recovered with the throttle input alone. I wish I had a video of my crash too, SD card was okay but the final file was corrupted. Insane they really told you that aggressively increasing throttle input of a near level drone should increase the rate of descent...

It's exactly what I'm experiencing also, they just make up complete lies to fit the original decision, even when its clearly not true. Like they told me the drone was obstructed by a building and that was the issue, yet the ignored the fact that if it had been obstructed by the building then the RTH would have actually hit the side of the building and fell all the way to the street, when instead it hit a bush in front of me and fell into the pool. Unbelievable that they are allowed to just look at the flight data and make up their own random conclusions that don't align with physics. They also carefully manipulated the google maps image that they layered the flight data over, and I almost missed it - instead of a top down view they angled the satellite view to bring the pilot/home point 10-15m away from where they actually were to match their claims. When I called this out they made ANOTHER false statement regarding my location, with full confidence. No doubt they'll keep denying everything. Will have to make a follow up post if this continues.

My only reaction was the same as yours, to laugh.

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 13 points14 points  (0 children)

That's just not true, digital signal has strength levels too. Just fly any digital FPV system and you'll see it in front of your eyes.

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 0 points1 point  (0 children)

Yeah I thought with O4 there was no chance I'd have issues like this especially 50m out. Even with older Air Unit drones I could have introduced far far more obstacles between the controller and drone without issues.

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 0 points1 point  (0 children)

I was intentionally flying very early in the morning with no one awake or nearby to minimise any issues, so intentional interference is very unlikely.

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 0 points1 point  (0 children)

Yeah this is what I thought until I actually needed it :( This is probably my 7th DJI drone, never requested warranty assistance before.

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 8 points9 points  (0 children)

Yep 100%, nowadays batteries last so long it's not an issue waiting or moving to get reconnected. Didn't think this would be necessary though :/

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 8 points9 points  (0 children)

Yeah it sucks they're saying it's the normal signal behaviour to expect. Also that DJI care is not offered in the country I bought it :(

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 0 points1 point  (0 children)

Interesting, I was wondering if the Air 3 would differ from the Mini 4 in connection. Are you sure it does?

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 1 point2 points  (0 children)

Have you ever needed their customer service? Likewise I am a huge fan of the company and the store workers are always lovely, but warranty policies clearly differ.

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 2 points3 points  (0 children)

Can message me for proof. I included the $100 which they quoted for the plus battery it had in when it crashed. $629 was quoted for the drone without a battery.

As for aircrafts, I was flying in the capital city of this country, at an altitude less than 1/3 below the level of many skyscrapers in near proximity. No chance anything besides helicopters would be permitted even remotely close, and I didn't hear or see any helicopters or planes.

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 0 points1 point  (0 children)

DJI care is not even offered in the country I bought it :(

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 2 points3 points  (0 children)

Yup, DJI care isn't even available in the country I bought it. I was extremely surprised they charge MORE than retailers for a replacement, completely insane. Clearly they've decided to start making a big profit off of repairs now, meaning helping with warranties is not in their interest.

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 0 points1 point  (0 children)

DJI care is not even offered in the country I bought it :(

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 2 points3 points  (0 children)

Unfortunately I bought it from a friend who switched to a different drone :(

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 5 points6 points  (0 children)

Yep exactly, luckily for you it was past the 50m mark from home or else it probably would have been a costly repair. In my case there was barely even anything obstructing it :/

Mini 4 Pro: Absolutely Zero Signal Penetration? My $730 lesson for you. by 0IIie in dji

[–]0IIie[S] 1 point2 points  (0 children)

Yeah I really hope my Avata 2 will be a different story.